Freshsales CRM Reviews & Ratings

4.5/5

“Affordable Starter Plan, Hidden Costs for Scaling!”

Freshsales is a budget-friendly entry for small businesses, but hidden add-ons (e.g., bot sessions, storage) can strain budgets. Its shared inbox and multilingual dashboards are perfect for remote teams, though enterprises may outgrow its capabilities quickly.

Pros : 1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-day trials, 2. Customizable pipelines and multilingual support (10+ languages) for global teams, 3. Shared inbox and omnichannel support (WhatsApp, Facebook, email) unify customer communication, 4. Easy migration with contact imports from spreadsheets or legacy CRMs.

Cons : 1. Essential features like workflow automation require Pro/Enterprise plans, 2. Limited bot sessions (2,000/month on Growth) and storage (2GB/user) inflate costs for growing teams, 3. Basic reporting tools lack depth for data-driven enterprises.

Switched from : Salesforce CRM

Reason to switch : We migrated from Salesforce due to its high costs. Freshsales’ free plan lets us test CRM basics, and upgrade to Pro unlocked AI forecasting without breaking the bank.

4.1/5

“All-in-One CRM for Streamlined Sales and Marketing”

Freshsales excels as an all-in-one CRM for small to mid-sized businesses seeking simplicity and automation. Its AI-powered tools (e.g., Freddy AI) streamline lead prioritization, while the free plan offers a risk-free entry point. However, scaling teams may face costs for essential features like territory management or custom reports.

Pros : 1. Unified platform with sales, marketing, chat, and phone capabilities, eliminating the need for multiple tools, 2. AI-driven lead scoring and predictive analytics prioritize high-value prospects, 3. Intuitive interface with drag-and-drop customization for pipelines, fields, and dashboards, 4. Free plan supports unlimited users (with limited features) and integrates with Freshworks products. (e.g., Freshdesk, Freshchat)

Cons : 1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pro/Enterprise), 2. Limited third-party integrations compared to competitors like HubSpot, 3. Mobile app lacks parity with desktop features, such as offline data access and advanced automations.

Switched from : Hubspot CRM

Reason to switch : We switched from HubSpot due to its steep learning curve. Freshsales’ unified interface and built-in telephony simplified our workflows without sacrificing core automation!

4.1/5

“Robust Security, But Limited Post-Sale Tools”

Freshsales prioritizes pre-sale engagement with AI and automation but lacks post-sale CRM tools. Its security features and Freshworks ecosystem integration make it a safe choice for regulated industries, though technical teams may need time to master its automation builder.

Pros : 1. Enterprise-grade security: 2FA, audit logs, and data encryption (in transit/at rest), 2. Territory management and role-based permissions for large teams, 3. AI chatbots (70+ templates) and Freddy AI insights improve customer engagement, 4. Seamless integrations with Freshworks Suite. (e.g., Freshdesk, Freshcaller)

Cons : 1. No built-in tools for post-sale customer support or eCommerce, 2. Limited API access (1,000/hour on Growth) complicates custom integrations, 3. Onboarding requires training (~3 days) for advanced features.

Switched from : Pipedrive CRM

Reason to switch : After using Pipedrive, we needed stronger compliance. Freshsales’ GDPR alignment and audit logs met our legal requirements while maintaining sales-focused workflows.

3.3/5

“AI-Powered Automation with Room for Growth”

Freshsales’ AI-driven insights and automation save hours on repetitive tasks, making it ideal for startups and SaaS companies. However, enterprises may find scalability limited without costly upgrades. The mobile app’s voice-note feature is a standout, though offline functionality needs improvement.

Pros : 1. Advanced automation for workflows, sales sequences, and follow-ups (e.g., auto-assign leads, bulk emails), 2. Built-in CPQ (Configure, Price, Quote) for invoicing and deal tracking, 3. Voice notes, call recording, and shared inbox enhance team collaboration, 4. GDPR/CCPA compliance and role-based access controls ensure data security.

Cons : 1. Lead generation tools (e.g., auto-enrichment) locked behind Enterprise plans, 2. Limited customization for complex sales processes (e.g., no inventory management)

Switched from : Zoho CRM

Reason to switch : Zoho CRM lacked built-in communication tools. Freshsales’ integrated phone and email tracking let us centralize customer interactions without juggling apps.