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Vtiger CRM

Brand : vtiger

Starting at $ 15.00

Vtiger CRM, a cloud-based tool, offers businesses a complete client and lead overview. Trusted by over 300,000 global companies, it fosters collaboration between support, sales, and marketing teams for increased productivity and growth. ...Read more

Vtiger CRM Software Pricing, Features & Reviews

What is Vtiger CRM Software?

Vtiger CRM is your go-to cloud-based solution for gaining a 360-degree view of clients and leads. Embraced by more than 3,00,000 businesses across the globe, it keeps support, sales, and marketing teams working together smoothly. The exemplary CRM software simplifies your tasks with automation tools such as contact and lead management, analytics, and more.

With Vtiger CRM, managers can get a unified view of each lead's journey, access interaction history, and dive into detailed data analysis. Plus, the Google extension feature allows you to easily extract contact information from social media platforms such as Twitter, LinkedIn, and Facebook.

Key Functionalities of Vtiger CRM

  • Diverse Templates: Access a library of more than 80 perfect templates for your emails. You get the chance to choose from ready-made options or customize your templates using a user-friendly editor. You can also import templates of your choice from other platforms.
  • GDPR Compliance: Vtiger CRM helps companies ensure GDPR compliance by allowing clients to review their personal data and grant consents through the Privacy Guard communication preference page.
  • In-Depth Analysis: Use analytics from previous campaigns to tailor your customer segmentation for ongoing marketing efforts.
  • Automated Follow-Ups: Streamline your email follow-up process with AutoResponders. Schedule customized emails for clients based on their priority, ensuring you never miss essential business opportunities.
  • Lead Scoring: The lead scoring feature considers various touchpoints, including email campaign open rates and response rates, to help you prioritize and manage leads effectively.

Why Choose Vtiger CRM?

  • User-Friendly: Vtiger CRM offers a simple and easy-to-navigate interface, making it suitable for businesses of all sizes.
  • Comprehensive View: Gain a complete 360-degree view of your clients and potential leads, facilitating better customer relationship management.
  • Automation Tools: Access a variety of automation features for contact management, lead management, analytics, and more to simplify business processes.
  • Unified Journey: Track the entire journey of leads, view their interaction history, and generate queries all in one place.
  • Detailed Reports: Utilize accurate and detailed reports for in-depth data analysis, helping you make informed decisions.
  • Social Media Integration: Export contact information from social media platforms including Twitter, LinkedIn, Facebook, and more using the Google extension feature.
  • GDPR Compliance: Ensure compliance with data protection regulations with built-in features to manage client data and consents.
  • Customization: Tailor the software to your specific needs with customizable templates and drag-and-drop editing options.
  • Email Automation: Use AutoResponders to schedule and automate follow-up emails based on client priorities, improving customer engagement.
  • Lead Scoring: Benefit from lead scoring that considers various engagement metrics to prioritize and manage leads effectively.

Benefits of Vtiger CRM

  • Efficient Issue Resolution: Easily link customer issues to their accounts and assign them for quick resolution, with the ability to track, access, and share the process. Managers can also prioritize cases based on their importance.
  • Sales Strategy Precision: Plan your entire sales cycle, monitor targets, and track individual team members to stay on top of your sales goals.
  • Instant Alerts (Updates and Notifications): Receive instant notifications for emails, scheduled appointments, and follow-ups, ensuring your sales team stays updated on ongoing deals and tasks.
  • Customer Data Centralization: Keep all customer information, interactions, and history in one place for easy access and reference.
  • Customizable Templates: Access over 80 customizable templates to create professional, personalized communications.
  • Compliance Support: Ensure data privacy and compliance by enabling clients to review personal data and grant consents.
  • Detailed Analytics: Leverage analytics from past campaigns to refine customer segmentation and improve targeting.
  • Automated Email Follow-ups: Use AutoResponders to schedule automated, customized emails for clients, enhancing follow-up procedures.
  • Lead Scoring: Implement lead scoring to track customer engagement and responsiveness, enabling better prioritization and conversion.

Pricing of Vtiger CRM Software

Vtiger CRM pricing starts at $15 at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Vtiger CRM Pricing & Plans

ONE GROWTH-Standard
  • Max users - 15
  • Max records - 100,000
  • Lead Management
  • Action Center
  • Salesforce Automation
  • Help Desk
  • Inventory Management
  • Reports & Analytics
    • Monthly
    • Quantity
Starting at $ 15
ONE PROFESSIONAL-Standard
  • Max users - 15
  • Max records - 100,000
  • Lead Management
  • Action Center
  • Salesforce Automation
  • Help Desk
  • Inventory Management
  • Reports & Analytics
    • Monthly
    • Quantity
Starting at $ 42
ONE PROFESSIONAL-Single App
  • Max users - 15
  • Max records - 100,000
  • Lead Management
  • Action Center
  • Salesforce Automation
  • Help Desk
  • Inventory Management
  • Reports & Analytics
    • Monthly
    • Quantity
Starting at $ 28

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Vtiger CRM Features

Customer Information Management (CIM)

  • icon_check Account Management Tools to oversee and maintain customer accounts and relationships.
  • icon_check Customer Profiles Detailed views of customer information and interaction history.
  • icon_check Audience Segmentation Categorize customers based on specific criteria for targeted marketing.
  • icon_check CRM Database Centralized repository for storing and managing customer data.
  • icon_check Interaction History Chronological record of all communications with each customer.

Sales Enablement

  • icon_check Quote Management Create, track, and manage sales quotations efficiently.
  • icon_check Opportunity Management Identify and manage potential sales opportunities effectively.
  • icon_check Sales Order Management Oversee and process customer orders from initiation to fulfillment.
  • icon_check Business Process Automation (BPA) Automate repetitive tasks to streamline business operations.
  • icon_check Sales Funnel Management Visualize and manage potential sales prospects through stages.
  • icon_check Sales Projections Predict future sales and revenue based on current data.
  • icon_check Lead Lifecycle Management Track and nurture leads from acquisition to conversion.
  • icon_check Automated Sales Workflow Streamline sales processes through automation of tasks.
  • icon_check Contract Management Create, store, and track customer contracts systematically.
  • icon_check Territory Management Assign and manage sales regions to optimize coverage.

Marketing Automation

  • icon_check Drip Campaigns Automated series of emails sent based on user actions or timelines.
  • icon_check Lead Nurturing Develop relationships with potential customers through targeted content.
  • icon_check Email Campaigns Design and send targeted email marketing messages.
  • icon_check Customer Segmentation Divide customers into groups for personalized marketing.
  • icon_check Campaign Automation Automate marketing campaigns across multiple channels.
  • icon_check Trigger-Based Automation Initiate actions in response to specific customer behaviors.
  • icon_check Customer Journey Mapping Visual representation of the customer experience across touchpoints.

Data Sourcing / Integrations

  • icon_check Social Media Integration Connect and manage social media channels within the CRM.
  • icon_check API Integration Utilize APIs to enable custom integrations with other systems.
  • icon_check Data Import/Export Transfer data into and out of the CRM system seamlessly.
  • icon_check Ecommerce Integration Link CRM with online shopping platforms for streamlined sales.
  • icon_check Calendar Integration Sync calendars to schedule and track meetings and events.
  • icon_check Third Party Integrations Connect with external applications to enhance CRM functionality.
  • icon_check Email Marketing Tools Integration Connect with email platforms for cohesive marketing efforts.
  • icon_check Marketing Tools Integration Integrate with various marketing platforms for unified operations.
  • icon_check Interactive Voice Response (IVR) Integration Incorporate IVR systems for automated telephony interactions.

Collaboration and Communication Tools

  • icon_check Omnichannel Support Provide consistent customer service across multiple channels.
  • icon_check Sales Process Task Management Assign and monitor tasks related to the sales process.
  • icon_check Internal Messaging System Facilitate real-time communication within the organization.
  • icon_check Template and Document Management Store and manage templates and documents centrally.

Security & Compliance

  • icon_check Data Encryption Protect data through encryption during storage and transmission.
  • icon_check Activity Logs Record user activities for monitoring and auditing purposes.
  • icon_check Role-Based Access Control (RBAC) Restrict system access based on user roles.
  • icon_check Backup & Disaster Recovery Ensure data is backed up and recoverable in emergencies.
  • icon_check GDPR & Data Privacy Comply with data protection regulations to safeguard privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Analyze data to forecast future trends and behaviors.
  • icon_check Lead Scoring Evaluate leads to prioritize based on conversion likelihood.
  • icon_check AI Assistants Utilize AI-driven tools to automate tasks and provide insights.

Reporting & Analytics

  • icon_check Predictive Analytics Analyze data to forecast future trends and behaviors.
  • icon_check Sales Reports Monitor sales performance with detailed reports on revenue, deals, and targets.
  • icon_check Real-Time Analytics Instant access to reports and insights for agile decision-making.
  • icon_check Customer Insights Analyze customer behavior, preferences, and interactions for data-driven decisions.
  • icon_check KPI Tracking Measure key performance indicators (KPIs) to evaluate business success.
  • icon_check Personalized Dashboards Custom dashboards to track KPIs, sales, and customer insights in real-time.
  • icon_check Campaign Performance Track marketing campaign success through engagement, conversion, and ROI.
  • icon_check Market Trend Analysis Identify industry trends to adapt strategies and stay competitive.

Alerts & Notifications

  • icon_check Real-Time alerts Instant notifications for critical business updates and customer interactions.
  • icon_check Push Notifications Send notifications to mobile devices for quick updates and reminders.
  • icon_check Event-Triggered Notifications Automatically notify users when specific CRM events occur.
  • icon_check SLA Violations Alert teams when service-level agreements (SLAs) are not met.
  • icon_check Customer Activity Alerts Receive alerts when customers take key actions, like purchases or inquiries.
  • icon_check Error Logs Track and report system errors for quick resolution.

Vtiger CRM Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Enterprises
  • Email, Live Chat, Communities
  • Webinars, Documentation, Videos
  • English

Vtiger CRM Reviews

83%

Have recommended this product

Overall Score

4.3/5
Based on 13 Reviews

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “Vtiger integrate well with other tools that my team uses such as Google Apps, Mail Chimp and many payment gateways. It is easy to connect with my existing software.” Vineet Gupta - Feb 24, 2025

pros_icon “The customer support is always helpful. When I need help, the support team is responsive and they have been able to solve my issues quickly.” Vijay Narang - Feb 22, 2025

pros_icon “It allows me to save time and reduce human error due to its workflow automation tools making it easy for me to streamline repetitive tasks.” Karan Salunke - Feb 15, 2025

Cons

cons_icon “It does have occasional sync issues. I noticed that sometimes data syncing between different apps or devices does not happen smoothly which can be a hassle.” Vineet Gupta - Feb 24, 2025

cons_icon “The tutorials and documentation are not clear and I had to go through the internet to find what I need.” Vijay Narang - Feb 22, 2025

cons_icon “The mobile app requires a paid plan; this is annoying since it would be nice to have access on the free plan.” Karan Salunke - Feb 15, 2025

Vtiger CRM Video Reviews

youtubeVideoId

“Vtiger CRM Review - Watch Before Using”

4.6

Review by: malaskovasvetlana

youtubeVideoId

“Vtiger CRM Review : Pros & Cons”

4.4

Review by: How To Tech

youtubeVideoId

“Vtiger CRM Honest Review”

4.5

Review by: Wise Explainer

VG

vineet gupta

Verified reviewer:linkedin_verify

Administrator, Industrial Automation

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Feb 24, 2025

4.3/5

“Great Integrations but Sync Issues Can Be Frustrating”

It's simple to link everything in one location using Vtiger CRM's integration with products my team already utilizes, such as Google Apps, Mailchimp, and many payment methods. It can be a little annoying when data doesn't always update seamlessly between apps due to sporadic syncing problems.

Pros :

Cons :

Switched from : Sage CRM

Reason to switch : I moved from Sage CRM because it did not offer enough integrations to connect all my tools. Vtiger CRM provided the integrations I wanted.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

9/10
VN

Vijay Narang

Verified reviewer:linkedin_verify

Human Resources, Professional Services

501-1000 Employees

Software user since: 1-2 years

Reviewed on: Feb 22, 2025

4.2/5

“Helpful Support Team but Documentation Needs Improvement”

I like their promptness and responsiveness in resolving my problems. On the minus side, I frequently had to look things up online because the tutorials and manuals aren't particularly clear.

Pros :

Cons :

Switched from : SAP Sales Cloud

Reason to switch : I switched from SAP Sales Cloud since their support was not as responsive and I needed a CRM with better customer assistance.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

8/10
AK

Avhishek kumar

Verified reviewer:linkedin_verify

Human Resources, Travel & Tourism

101-500 Employees

Software user since: 1-2 years

Reviewed on: Feb 12, 2025

4.2/5

“Excellent Reporting and Support But May Be an Overkill for Small Teams”

The excellent reporting features in Vtiger CRM provide me with the information I need to make choices. But for smaller teams that don't require such a comprehensive system, the sheer volume of functions can be a little intimidating.

Pros :

Cons :

Switched from : Zendesk Sell

Reason to switch : Zandesk Sell was good but Vtiger CRM offered more secure reports and better support.

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10

vtiger Company Details

Brand Name vtiger
Information vtiger
Founded Year 2004
Director/Founders Sridhar Vembu
Company Size 1-100

Vtiger CRM FAQ

A Vtiger CRM software is compatible with Windows systems.
A Yes, you can download and install Vtiger CRM's dedicated mobile application for Android and iOS devices.
A Vtiger CRM system supports web-based deployment.
A Vtiger CRM pricing starts at $15 at techjockey.com.
A Vtiger CRM Software is typically used in All businesses and industries.
A Yes, Vtiger CRM solution free demo is available at techjockey.com.
A Vtiger CRM Software offers a free demo. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
A Vtiger CRM software installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A With Vtiger CRM, managers can get a unified view of each lead's journey, access interaction history, and dive into detailed data analysis. Plus, the Google extension feature allows you to easily extract contact information from social media platforms such as Twitter, LinkedIn, and Facebook.

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