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Bulk Messaging & Broadcasting
Bulk messaging Send messages to multiple contacts simultaneously. Customizable Templates Pre-approved message templates for fast communication. Auto Replies Automatically respond to frequently asked questions. Rich Media Support Send images, videos, documents, and audio. Scheduled Messaging Automate message delivery at a predefined time. Message Templates Use WhatsApp-approved templates for structured messaging. Broadcast Lists Create lists for mass messaging without group limitations. Preview Mode Review messages before sending to ensure accuracy. Contact Management & Segmentation
Contact Tagging & Segmentation Group contacts for targeted messaging. Blacklist/Unsubscribe Manage opt-out requests and block specific users. Sync Contacts Auto-sync contacts with CRM and business databases. Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs. Deduplication Detect and merge duplicate contacts automatically. Chatbot & Automation
Drip Campaigns Schedule sequential messages for lead nurturing. Workflow Automation Set rule-based triggers for messaging actions. Canned Responses Use saved replies for quick and consistent responses. Auto Replies Automatically respond to frequently asked questions. Automated Follow-Ups Send reminders or additional messages based on user response. Campaign Scheduling Plan and automate messaging campaigns in advance. Automatic Retry Resend messages if delivery fails initially. Hybrid Mode Combine chatbot and human agent responses. Recurring Messaging Schedule periodic messages for regular updates. AI Features
AI Chatbots Automate conversations using Natural Language Processing (NLP). Auto-Responders AI-driven replies to enhance response efficiency. Predictive Analytics Use AI to forecast user behavior and engagement. Lead Qualification AI-based lead scoring to identify high-potential prospects. AI Sentiment Analysis Detect and analyze customer emotions in messages. Multi-Agent & Team Collaboration
Alerts & Notifications Get instant alerts for new messages and updates. Shared Inbox Unified inbox for team-based message handling. Live Agent Support Enable human assistance for complex queries. Internal Notes Add private comments within conversations. Unlimited Agents Allow multiple agents to manage conversations. Chat Transfer Seamlessly transfer chats between agents. Integrations
CRM Integration Sync leads and conversations with HubSpot, Zoho, etc. API Integration Connect with various business applications via API. Third Party Integrations Connect with marketing, analytics, and CRM tools. WhatsApp Business API Secure API for automated and bulk messaging. E-Commerce Platforms Integrate with Shopify, WooCommerce, and Magento. Webhooks Integration Enable real-time updates with third-party tools. Chatbot Integration Enhance automation with AI-driven chatbot support. Payment Gateway Integration Enable payments within WhatsApp conversations. E-Signatures Collect legally binding electronic signatures. ERP Integration Synchronize with enterprise resource planning systems. OpenAI Integration AI-powered content suggestions and chat automation. TallyPrime Integration Link WhatsApp messages with accounting software. Analytics & Reporting
Conversion Tracking Monitor leads and customer actions post-message. Campaign Performance Analyze the success of marketing campaigns. Delivery & Read Reports Track message delivery and open status. Engagement Metrics Measure click-through rates and response times. Real Time Dashboards Get live updates on chat and campaign performance. Agent Performance Metrics Assess agent response times and efficiency. Security & Compliance
Data Encryption Secure messages with end-to-end encryption. GDPR & CCPA Compliance Ensure data protection and regulatory adherence. Opt-In/Opt-Out Management Ensure compliance with user consent rules. Audit Trail Track and review system actions for compliance. Audit Logs Maintain records of system and user activities. IP Whitelisting Restrict access to authorized IP addresses only. Role-Based Access Control (RBAC) Define user roles and access permissions. API Rate Limiting Prevent spam by controlling API request frequency. Anti Spam Filtering Detect and filter spam or suspicious messages. Data Retention Policy Manage data storage and deletion policies. Others
Customer Activity Tracking Lead Generation Product Catalog Integration Omnichannel Support | Brand Name | Charles GmbH |
| Information | An easy-to-use user interface for teams to chat with customers on WhatsApp, and marketers to automate campaigns. |
| Founded Year | 2019 |
| Director/Founders | Andreas Tussing, Artjem Weissbeck |
| Company Size | 1-100 Employees |
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