Salesforce CRM VS Freshsales CRM

Let’s have a side-by-side comparison of Salesforce CRM vs Freshsales CRM to find out which one is better. This software comparison between Salesforce CRM and Freshsales CRM is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Salesforce CRM or Freshsales CRM fits your business.

Comparison

Pricing

Price Plans

$ 25

Starter Suite

$ 960

Professional

$ 1980

Enterprise

View Details

$ 11

Growth

$ 47

Pro

$ 71

Enterprise

View Details

Free Trial
Lifetime Plan

Ratings

Overall ratings

4.5

41 Ratings & 31 Reviews

Features 4.6

Value for Money 4.4

Ease of Use 4.6

Customer Support 4.6

Likelihood to Recommend

See all Salesforce CRM reviews

4.0

4 Ratings & 4 Reviews

Features 4.2

Value for Money 4.3

Ease of Use 3.5

Customer Support 4

Likelihood to Recommend

See all Freshsales CRM reviews

Pros & Cons

Pros

Excellent UI, easy to use for sales and support teams, boosts customer relations...Read more - Madhav Apr 21, 2025

Brings teams together with fully integrated, customized tools. Provides a single...Read more - Yashika Feb 12, 2025

1. Transparent pricing with a free tier for up to 3 users (Growth plan) and 30-d...Read more - Jennifer Chotiner Feb 13, 2025

1. Unified platform with sales, marketing, chat, and phone capabilities, elimina...Read more - Sumit Bohre Feb 13, 2025

Cons

High initial cost and steep learning curve for new users. Integration is often t...Read more - Madhav Apr 21, 2025

Not very beginner friendly, but apart from that, everything's good! - Yashika Feb 12, 2025

1. Essential features like workflow automation require Pro/Enterprise plans, ...Read more - Jennifer Chotiner Feb 13, 2025

1. Advanced reporting and AI forecasting are restricted to higher-tier plans (Pr...Read more - Sumit Bohre Feb 13, 2025

Reviews

Verified customer reviews

the Godfather of CRMs available in the market, suitable for Mid Sized to Large Scale IT and Non IT industries

Madhav Apr 21, 2025

Best in the market!

Yashika Feb 12, 2025

See all Salesforce CRM reviews

Affordable Starter Plan, Hidden Costs for Scaling!

Jennifer Chotiner Feb 13, 2025

All-in-One CRM for Streamlined Sales and Marketing

Sumit Bohre Feb 13, 2025

See all Freshsales CRM reviews

Reviews with Video

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Best Use for

Business Size:

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Individual
2-50 Employees
51-250 Employees
250-500 Employees
500-1000 Employees
More than 1000+ Employees

Business Type:

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Small Business
Startups
Medium Business
Enterprise
SMBs
SMEs
MSMBs
MSMEs
Freelancers

Industries:

All Industries

All Industries

Features

Product features

Customer Activity Alerts
CRM Database
SLA Violations
Event-Triggered Notifications
KPI Tracking
Customer Insights
Omnichannel Support
Marketing Tools Integration
Email Marketing Tools Integration
Third Party Integrations
Real-Time Analytics
Interaction History
Business Process Automation (BPA)
Sales Funnel Management
Market Trend Analysis
Personalized Dashboards
AI Assistants
GDPR & Data Privacy
Backup & Disaster Recovery
Template and Document Management
Campaign Automation
Automated Sales Workflow
Lead Lifecycle Management
Sales Projections
Error Logs
Role-Based Access Control (RBAC)
Customer Journey Mapping
Drip Campaigns
Predictive Analytics
Quote Management
Territory Management
Permission Management
Integration
Data Storage
Order Processing
Collaboration
Contract Management
Social Media Integration
API Integration
Data Import/Export
Campaign Performance
Calendar Integration
Push Notifications
Email Campaigns
Audience Segmentation
Ecommerce Integration
Customer Profiles
Sales Order Management
Data Encryption
Lead Nurturing
Case Management

Customisable Pipeline Views
Quote & Proposal Management
Deal Rotting
Lead Prioritization
Lead Assignment
Workflow Trigger Alerts
Custom Workflow Alerts
Event-Triggered Notifications
Interactive Voice Response (IVR) Integration
Custom Dashboards
Third Party Integrations
Document Sharing & File Storage
Activity Logging
Sales Performance Tracking
Activity Overview Reports
Conversion Reports
Sales Funnel Analysis
Lead and Deal Scoring
GDPR and CCPA Compliance
Auto Qualify Leads
Email Marketing Tools
Call Tracking and Recording
Bulk Email and SMS
Customizable Workflows
Role-Based Access Control (RBAC)
Activity History
Lead Nurturing
Audit Trails
Workflow Automation
Lead Generation
Audit Logs
Sales Forecasting
Predictive Analytics
Opportunity Management
Account Management
Territory Management
Task Management
Deal Management
Lead Qualification
Contact Segmentation
Lead Capture Automation
Task Automation 
Calendar Integration
Customer Profiles
IP Whitelisting
Lead Tracking
Data Encryption
API Access
Contact Management

Specifications

Deployment

Web based
On Premises

Web based
On Premises

Device Supported

Desktop
Mobile
iPad
Tablet

Desktop
Mobile
iPad
Tablet

Supported Platforms

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Windows
Mac OS
Android
iOS
Linux
Ubuntu

Languages support

Nederlands
English
français
Italiano

English

Alternatives

Top Alternative Products

HubSpot CRM

HighLevel

LeadSquared

Zoho CRM

See all Salesforce CRM alternatives

Kommo CRM

monday CRM

Pipedrive CRM

Cratio CRM

See all Freshsales CRM alternatives

Salesforce CRM vs Freshsales CRM Comparison FAQs

Software questions,
answered

While Salesforce CRM offers customized features, Freshsales CRM has diverse modules. Select between Salesforce CRM or Freshsales CRM as per your business needs.

Both these products offer similar features but with a different approach. While Salesforce CRM emphasizes on user experiences, Freshsales CRM focuses on functionalities.

It all depends on the functionalities that you prefer. While Salesforce CRM offers add-ons along with essential features, Freshsales CRM emphasizes on customization.

No, the difference between Salesforce CRM and Freshsales CRM lies in terms of features and functionalities. While Salesforce CRM can be customized as per the user’s needs, Freshsales CRM addresses the diverse audience.

It depends upon your business requirement. Both Salesforce CRM and Freshsales CRM provides standard features to cater diverse industry needs.

The difference lies in terms of the user interface and functionalities. While Salesforce CRM is customizable, Salesforce CRM offers comprehensive modules.

A Quick Comparison Between Salesforce CRM vs Freshsales CRM

Choosing any software for your organisation is a crucial decision. As a decision maker, you must ensure that the software you choose addresses the pain points of your teams and reaps maximum benefit for you.

Comparison of Salesforce CRM vs Freshsales CRM In terms of Features
Comparison Between Salesforce CRM and Freshsales CRM In terms of Deployment Type
Salesforce CRM or Freshsales CRM: Which Is Ideal for Your Industry
Which Is Better? - Salesforce CRM or Freshsales CRM

Comparison of Salesforce CRM vs Freshsales CRM In terms of Features

Salesforce CRM includes features like Customer Activity Alerts, CRM Database, SLA Violations and Event-Triggered Notifications. Freshsales CRM is known for functionalities like Customisable Pipeline Views, Quote & Proposal Management, Deal Rotting and Lead Prioritization. When you compare Salesforce CRM vs Freshsales CRM, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Salesforce CRM and Freshsales CRM In terms of Deployment Type

While Salesforce CRM supports Web Based deployment; Freshsales CRM is suitable for Web Based deployment. While selecting between Salesforce CRM and Freshsales CRM, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Salesforce CRM or Freshsales CRM: Which Is Ideal for Your Industry

Salesforce CRM is ideal for industries like All Industries. For All Industries, Freshsales CRM is a better choice. If you are confused between Salesforce CRM or Freshsales CRM, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Salesforce CRM or Freshsales CRM

Salesforce CRM and Freshsales CRM can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Salesforce CRM and Freshsales CRM during demo to decide which one is best for your business.

Author: Techjockey Team

Salesforce CRM VS Freshsales CRM

We provide the best software solution for your business needs

Salesforce CRM vs Freshsales CRM Comparison FAQs

Is Salesforce CRM better than Freshsales CRM?

Are Salesforce CRM and Freshsales CRM same?

Which is better Salesforce CRM or Freshsales CRM?

Is Salesforce CRM the same as Freshsales CRM?

Can Salesforce CRM replace Freshsales CRM?

What is the difference between Salesforce CRM and Freshsales CRM?

A Quick Comparison Between Salesforce CRM vs Freshsales CRM

Comparison of Salesforce CRM vs Freshsales CRM In terms of Features

Comparison Between Salesforce CRM and Freshsales CRM In terms of Deployment Type

Salesforce CRM or Freshsales CRM: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Freshsales CRM

Salesforce CRM VS Freshsales CRM

We provide the best software solution for your business needs

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Salesforce CRM vs Freshsales CRM Comparison FAQs

Is Salesforce CRM better than Freshsales CRM?

Are Salesforce CRM and Freshsales CRM same?

Which is better Salesforce CRM or Freshsales CRM?

Is Salesforce CRM the same as Freshsales CRM?

Can Salesforce CRM replace Freshsales CRM?

What is the difference between Salesforce CRM and Freshsales CRM?

A Quick Comparison Between Salesforce CRM vs Freshsales CRM

Comparison of Salesforce CRM vs Freshsales CRM In terms of Features

Comparison Between Salesforce CRM and Freshsales CRM In terms of Deployment Type

Salesforce CRM or Freshsales CRM: Which Is Ideal for Your Industry

Which Is Better? - Salesforce CRM or Freshsales CRM

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