Customer Success Specialist

Responsibility

• Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with our products.
• Onboard new clients, including conducting training sessions to ensure they are fully equipped to use our services effectively.
• Monitor customer health metrics, identify opportunities for improvement, and provide proactive support to address customer needs.
• Serve as the main point of contact for customer inquiries and issues, resolving them promptly and effectively.
• Collaborate with sales and product teams to provide customer feedback, helping drive product improvements and innovations.
• Develop customer success resources and tools, such as help articles, training videos, and FAQs.
• Conduct regular check-ins with customers to ensure satisfaction and to discuss their ongoing needs and potential upgrades or additional services.
• Prepare and deliver reports on customer status and progress to internal stakeholders.

Requirement

• Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in customer success, account management, or a similar role, preferably in a tech or SaaS environment.
• Strong interpersonal skills with a proven ability to develop relationships with key stakeholders.
• Excellent communication skills, both verbal and written.
• Ability to work independently in a remote setting, with effective time management and organizational skills.
• Familiarity with CRM software and customer success tools.

Benefits

• Remote-first culture with flexible working hours.
• Opportunity to work with a dynamic team that values collaboration and innovation.
• Competitive salary and benefits
• Continuous learning and professional development opportunities.

About Company

We are the world's first technology-driven online software store that helps compare and choose the right software for your needs. Currently associated with thousands of esteemed Software Vendors, Techjockey is a stellar platform for technology/software buying.

We are disrupting the industry by catering over 10,000+ software products across 700 categories+ (Helped 76,000+ businesses as our clients in just the last 12 months). An experienced workforce, a resilient presence in the Indian market, and a stout clientele help us provide the most suitable business software technology.

We are a self-funded profit-making company, started in 2017. We are a team of IT Ninjas having decades of expertise in cross-platform skills and quality-integrated techniques for software product analysis.

Currently, we are a 150+ employees company growing exponentially and are in a phase of expansion as of now. Techjockey grew by more than 100% over last year and on its way to double itself again this year. We are headquartered in Delhi NCR and have global operations.

We are a sister concern of SISL Infotech, that offers forward integration from a platform that addresses public sector technology market needs. SISL is a young IT Services organization with a focus on tech-product reselling & Systems Integration.

Professionally managed, we offer end-to-end solutions which are designed to resolve business challenges and adapt to the dynamic needs of the Industry through SISL Global entities in the US, UK, Netherlands & Singapore.