Customer Success Specialist

  • career 01 Oct 2024
  • career Freshers
  • career Full Time
  • career Los Angeles
  • customer support

Overview

As a Customer Success Specialist, you will play a critical role in supporting our customers by ensuring they maximize the value of our products and services. This position involves managing customer relationships, onboarding new clients, providing product training, and ensuring customer satisfaction and retention.

Responsibility

  • Develop and maintain strong relationships with customers, understanding their needs and ensuring their success with our products.
  • Onboard new clients, including conducting training sessions to ensure they are fully equipped to use our services effectively.
  • Monitor customer health metrics, identify opportunities for improvement, and provide proactive support to address customer needs.
  • Serve as the main point of contact for customer inquiries and issues, resolving them promptly and effectively.
  • Collaborate with sales and product teams to provide customer feedback, helping drive product improvements and innovations.
  • Develop customer success resources and tools, such as help articles, training videos, and FAQs.
  • Conduct regular check-ins with customers to ensure satisfaction and to discuss their ongoing needs and potential upgrades or additional services.
  • Prepare and deliver reports on customer status and progress to internal stakeholders.

Requirement

  • Bachelor’s degree in Business, Communications, or a related field.
  • Proven experience in customer success, account management, or a similar role, preferably in a tech or SaaS environment.
  • Strong interpersonal skills with a proven ability to develop relationships with key stakeholders.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently in a remote setting, with effective time management and organizational skills.
  • Familiarity with CRM software and customer success tools.

Benefits

  • Remote-first culture with flexible working hours.
  • Opportunity to work with a dynamic team that values collaboration and innovation.
  • Competitive salary and benefits
  • Continuous learning and professional development opportunities.

About Company

We are the world's first technology-driven online software store that helps compare and choose the right software for your needs. Currently associated with thousands of esteemed Software Vendors, Techjockey is a stellar platform for technology/software buying.

We are disrupting the industry by catering over 10,000+ software products across 700 categories+ (Helped 76,000+ businesses as our clients in just the last 12 months). An experienced workforce, a resilient presence in the Indian market, and a stout clientele help us provide the most suitable business software technology.

We are a self-funded profit-making company, started in 2017. We are a team of IT Ninjas having decades of expertise in cross-platform skills and quality-integrated techniques for software product analysis.

Currently, we are a 150+ employees company growing exponentially and are in a phase of expansion as of now. Techjockey grew by more than 100% over last year and on its way to double itself again this year. We are headquartered in Delhi NCR and have global operations.

We are a sister concern of SISL Infotech, that offers forward integration from a platform that addresses public sector technology market needs. SISL is a young IT Services organization with a focus on tech-product reselling & Systems Integration.

Professionally managed, we offer end-to-end solutions which are designed to resolve business challenges and adapt to the dynamic needs of the Industry through SISL Global entities in the US, UK, Netherlands & Singapore.

PS: We are a 5-days per week working company

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