Zendesk Sell Reviews & Ratings

4.5/5

“Great Analytics but Lacks a Built-In Phone System”

I can clearly see my sales and performance because to Zendesk Sell's reporting and analytics, which have truly helped me keep on top of my objectives. The lack of an integrated phone system is a drawback. I had to incorporate an additional tool, which required additional effort.

Pros : The reporting and analytics features give me a clear picture of my sales and performance.

Cons : I had to integrate another solution to automate my phone calls since there is no in-built phone system.

Switched from : Pipedrive

Reason to switch : I moved from Pipedrive since its reporting features were not detailed enough as Zendesk Sell.

4.3/5

“Organized and Easy to Use but Email Tracking Could Improve”

From tracking pipelines to managing my contacts, Zendesk Sell keeps everything organized and has simplified my business. I have encountered some restrictions with the email tracking and it is not as reliable as I had intended.

Pros : Everything is organized as keeping track of contacts and managing pipelines is made easier.

Cons : There are email tracking limitations. I wish the email tracking were a bit more secure as I have run into some limitations there.

Switched from : Vtiger CRM

Reason to switch : Vtiger One felt a bit slow and clunky and it made managing my contacts more time-consuming.

4.3/5

“Reliable on the Go but Reporting Needs Work”

I like being able to monitor my work while on the go, thanks to Zendesk Sell's incredibly dependable mobile app—it is a lifesaver! Although the data insights are sound, it might be difficult and time-consuming to custom reports to requirements.

Pros : The mobile app is great. I found it to be reliable as I can still check on my work while I am on the go.

Cons : The reporting feature can be hard to customize for specific needs, even though the data insights are great.

Switched from : SALES CRM

Reason to switch : Sales CRM's mobile app was not as dependable and I wanted a solution that worked well when I am not at work.

4.3/5

“Customizable and Timesaving but Limited on Lower Plans”

I like how Zendesk Sell saves me a ton of time by allowing me to personalize my dashboard to track the things that are important to me. The personalization possibilities can feel limited if you are on a tight budget and utilizing a less expensive plan, which was first a little annoying.

Pros : It enables me to customize and change my view to track exactly what I want. This helps me save a lot of time.

Cons : However, on the cheaper plans, there are not as many customizations’ options. It feels restrictive.

Switched from : Zoho CRM

Reason to switch : I switched from Zoho CRM since it did not offer enough flexibility for my needs.

4.2/5

“Easy to Use but Pricey”

I did not have to waste time learning how to use it because the UI is quite easy to use. Managing my contacts and sales pipeline has never been simpler. The price is the one drawback: it is a little high, particularly for tiny teams like mine.

Pros : It is easy to use as the interface is simple and straightforward. I did not have to go through many tutorials to figure things out.

Cons : It is on the expensive side since it gets expensive for smaller businesses especially if you want all the features.

Switched from : Salesforce CRM

Reason to switch : Zendesk Sell offers a more streamlined experience and does not overwhelm me with unwanted features.

4.2/5

“Great for Collaboration but Too Complex for a Small Team”

Real-time information sharing with my coworkers was a huge benefit of Zendesk Sell, which made team cooperation simple. For my little staff I did find it a little intimidating. Things became more complicated since there are simply too many features that we did not really need.

Pros : Team collaboration was simple since sharing information with colleagues is easy and real-time.

Cons : I found it to be quite overwhelming for my small team. Zendesk was a bit too feature-packed and complex for me.

Reason to switch : Zendesk Sell offered more real-time sharing and communication tools that suited our team.

4.2/5

“Excellent Support but Performance Could Be Better”

One of the best customer service teams I have ever dealt with is at Zendesk Sell; they always respond quickly to my problems. It can be annoying when performance feels a little sluggish when loading big datasets.

Pros : Zendesk has one of the best CRM customers supports. If I run into any issues, they are always quick to help.

Cons : When loading large datasets, the performance can feel a little slow sometimes.

Switched from : LeadCRM

Reason to switch : LeadCRM customer support was not as responsive, and I wanted something more reliable.

4.2/5

“Powerful Automation but a Learning Curve”

Zendesk Sell's automation tools have simplified my daily sales chores. But some of the advanced functions are not very intuitive at first, so it took me some time to figure them out.

Pros : The automation is great as it allows me to automate tasks and workflows to make life easier.

Cons : The advanced features can take time to get used to and require more learning skills to use.

Switched from : Insightly CRM

Reason to switch : Insighty CRM was okay but I wanted something that was more powerful with its automation tools.

4.2/5

“Great Integrations but Syncing Could Be Better”

Collaboration is made simple with Zendesk Sell's compatibility with programs like Gmail, Slack, and my marketing software. But occasionally, I have found that data syncing between systems can be delayed.

Pros : It integrates smoothly with other tools like Gmail, Slack, and other marketing software.

Cons : I have experienced that syncing between platforms can be laggy and slow.

Switched from : Microsoft Dynamics Crm

Reason to switch : Microsoft Dynamics felt too complex and did not integrate as seamlessly with tools my team uses.

4.1/5

“Scalable and Flexible but Limited Integrations on Lower Plans”

Since Zendesk Sell is adaptable and can readily change to meet our evolving needs, I like how it can grow with my team. I did find the lack of connectors on the lesser pricing tiers to be restrictive as it made connecting all our tools more difficult.

Pros : It is scalable in the sense that as my team grows Zendesk can grow with us. It is flexible and scales up or down easily.

Cons : On lower pricing tiers, you do not have access to a lot of integrations which can feel limiting.

Switched from : Sage CRM

Reason to switch : I switched from Sage CRM since it did not offer the scalability I needed. Zendesk provide the growth potential I was looking for.