Vision Helpdesk Reviews & Ratings

4.5/5

“Makes Team Collaboration Easy”

My team finds it much easier to work together using Vision Helpdesk. We can assign tickets, track responses, and collaborate easily. It did take a bit of effort to set up our workflows, but now everything runs smoothly.

Pros : Great for teamwork, good multi-channel support.

Cons : Takes time to set up workflows.

Switched from : Kayako

Reason to switch : Better collaboration features.

4.3/5

“A Must-Have for Customer Support Teams”

Our customer support team relies on Vision Helpdesk every day. It helps us stay organized, and it works well with our other tools. Occasionally, we run into small bugs, but nothing major.

Pros : Great for managing tickets, integrates well with other tools.

Cons : Some minor bugs occasionally.

Switched from : Zoho Desk

Reason to switch : Better integration options.

4.2/5

“Cost-Effective and Feature-Rich”

Vision Helpdesk is a great balance between cost and features. It does everything we need, but some parts of the software could be made easier to use. Overall, I’m happy with it.

Pros : Good price, has all necessary features.

Cons : Some features could be more user-friendly.

Switched from : Jitbit Helpdesk

Reason to switch : Better value for money.

4.2/5

“Good Helpdesk but Needs UI Improvements”

Vision Helpdesk is packed with useful features that make handling customer requests much easier. However, the interface could use a fresh update to make it look more modern.

Pros : Great automation, easy ticket handling.

Cons : The user interface feels outdated.

Switched from : LiveAgent

Reason to switch : Vision Helpdesk had more automation options.

4.2/5

“Great for Handling Large Support Teams”

We have a large support team, and Vision Helpdesk has been great for managing different departments. It has a lot of features, and it took some time to get used to, but it’s very powerful once you understand it.

Pros : Scalable, supports multiple departments.

Cons : Can feel overwhelming at first.

Switched from : Salesforce Service Cloud

Reason to switch : More affordable and flexible.

4.2/5

“Good Software but Needs More Customization”

Vision Helpdesk works well for tracking and managing customer issues. It’s reliable and efficient. However, I wish there were more customization options to match our company’s needs better.

Pros : Reliable and efficient ticketing system.

Cons : Limited customization options.

Switched from : HubSpot Service Hub

Reason to switch : More affordable with similar features.

4.2/5

“Best Helpdesk Software for Small Businesses”

As a small business owner, I needed something budget-friendly but powerful. Vision Helpdesk fits perfectly. It has everything I need without being too expensive. Sometimes it runs a little slow, but it’s not a big issue.

Pros : Affordable, great for small teams.

Cons : Can feel a bit slow at times.

Switched from : Zoho Desk

Reason to switch : Reason for Switching: Vision Helpdesk was more affordable.

4.1/5

“Great Helpdesk Software with Lots of Features”

Vision Helpdesk has helped my team handle customer support more efficiently. The automation features save us a lot of time, and everything is well-organized. It took some time to set up, but once we got used to it, it made our work much easier.

Pros : Easy to use, organized, and has great automation.

Cons : Some features take time to set up.

Switched from : Freshdesk

Reason to switch : Vision Helpdesk offers better automation tools at a lower cost.

4/5

“Very Useful for Managing Customer Queries”

I love how Vision Helpdesk makes it easy to track customer requests. It helps us stay on top of everything. The reporting tools are also great for understanding customer issues. The only thing I wish for is a more modern-looking interface.

Pros : Easy ticket tracking, good reporting tools.

Cons : The interface could be more modern.

Switched from : Help Scout

Reason to switch : More features for the price.