TeleCRM Reviews & Ratings

4.3/5

“Affordable and Perfect for Small Business Like Mine”

My tiny firm has benefited from TeleCRM. The features are useful for managing and organizing leads. Although the free plan worked fine at first, I soon switched to the premium membership to access all the tools I required. It has been well worth the investment!

Pros : TeleCRM does not take all my money since for what it offers it delivers. It is great for small businesses like mine.

Cons : The free plan is all right but basic. Get full use of the features I had to upgrade to the premium.

Switched from : JustCall

Reason to switch : JustCall was good but it was expensive for my budget.

4.3/5

“Great for Mobile Use, but a Desktop App Would Be Nice”

I frequently view my leads while attending meetings, so it is great that TeleCRM functions great on my phone. But sometimes using it in the browser feels a little awkward, so I wish they had a dedicated desktop app.

Pros : It allows me to use it on the go on my mobile phone. This is great since I am out for meetings frequently.

Cons : I wish they had a dedicated desktop app instead of using the browser version which hinders the experience.

Switched from : Apollo.io

Reason to switch : Apollo.io was not as mobile-friendly as I wanted.

4.3/5

“Amazing Support Team but Reporting Could Be Better”

The TeleCRM support staff is excellent; they are always very attentive and quick to assist when I have an issue. The analytics might be more sophisticated, which is the main drawback.

Pros : The support team of SalesCRM is great. Whenever I hit a problem, the support team is quick and responsive.

Cons : I have seen that it lacks in advanced analytics. The reporting is decent but it could be more in-depth.

Switched from : Kixie PowerCall & SMS

Reason to switch : Kixie PowerCall did not offer the support I needed. TeleCRM’s support team won me over.

4.3/5

“Better Lead Management but More Integrations Would Be Great”

My lead management has improved using TeleCRM. With everything in one location, organizing and setting priorities is a breeze. I wish it integrated with more of the apps my team uses to make things even more efficient.

Pros : My lead management has been upgraded. I can organize and prioritize leads easier since I can see everything in one place.

Cons : While the WhatsApp integration is good, I wish that it connected with more tools we use.

Switched from : CloudTalk

Reason to switch : TeleCRM’s all-in-one approach is what I exactly needed.

4.3/5

“Real-Time Tracking Is Impressive but Notifications Can Be Annoying”

I always know exactly what is happening with my leads because to TeleCRM's real-time tracking tool, which helps me stay on top of things. I did initially feel overloaded by the barrage of notifications, but fortunately, that problem was resolved by adjusting the settings.

Pros : Thanks to the real-time tracking feature I always know what is happening with my leads.

Cons : I had a lot of trouble receiving tons of notifications daily. I had to tweak the settings to fix it.

Switched from : Genesys Cloud CX

Reason to switch : I switched from Genesys Cloud CX since it did not offer the same level of real-time tracking that TeleCRM does.

4.3/5

“WhatsApp Integration Is a Winner but Small Bugs Need Fixing”

TeleCRM's WhatsApp connection has simplified the process of following up with leads. It is practical for my daily job. Though they are not deal-breakers for me, I do occasionally encounter minor problems that cause me to move more slowly.

Pros : : I like that it integrates with WhatsApp. It makes following up with leads easier.

Cons : Sometimes I run into small bugs that slow me down.

Switched from : Freshsales

Reason to switch : I switched from Freshsales because it did not have an integration with WhatsApp.

4.2/5

“Flexible Workflows but Too Many Features I Do not Need”

The ease with which I can modify the workflows to fit my workflow is what I like most about TeleCRM. I did not have to modify my workflow to accommodate the tool. However, I do not use a lot of the capabilities, and sometimes it feels overwhelming.

Pros : I can change the workflows to fit my process instead of changing how I work to fit the tool.

Cons : I do not use half of the feature the solution offers. Sometimes, I feel like there are too many features.

Switched from : Close CRM

Reason to switch : Close was good but it lacked the flexibility I wanted for customizing workflows.

4.2/5

“TeleCRM Made My Life Easier but It Took My Team a Minute to Adjust”

I did not require any technical expertise to get started because the interface is straightforward and easy to use. Nevertheless, it took my team a little longer to get used to it, but once they did, its automation features have allowed us to collectively save a significant amount of time.

Pros : TeleCRM is intuitive and easy to navigate and I do not need to be a techy person to figure it out.

Cons : While it was easy for me. I noticed that it took some time for my team members to get used to it.

Switched from : ZoomInfo

Reason to switch : I moved from ZoomInfo Sales since it lacked the smooth follow-up and organization features I needed.

4.2/5

“Frequent Updates Keep It Fresh but Pricing Can Be Steep for Small Teams”

I like how TeleCRM continuously releases new features and upgrades since it keeps the program feeling current and new. Although the price is fair, small teams or solopreneurs like me may find it a bit expensive, particularly at the beginning.

Pros : I like how it constantly rolls out updates and new features. It makes it look fresh.

Cons : The pricing affordable but for small teams and solopreneurs it might feel a bit steep.

Switched from : Aloware

Reason to switch : I moved from Aloware since it did not offer the same level of frequent updates and new features.

4.1/5

“Time-Saving Automation but No Offline Access”

The automation capabilities of TeleCRM are great. Automating repetitious processes saves me a ton of time, in fact. The only drawback is that, sometimes, it can be annoying because I cannot view or edit information without an internet connection.

Pros : Thanks to the automation features I save so much time by automating repetitive tasks. It is like having an extra member.

Cons : It is sad that I cannot access or update information without the internet connection.

Switched from : FlashRev

Reason to switch : Automating tasks has made my work much easier and faster and FlashRev lacked it.