Support CRM Reviews & Ratings

5/5

“Perfect solution for MSME service companies.”

The software by Navkar Techlabs is the best solution for MSME companies who are into service industry. Its made specifically for companies having team size from 1 to 100. Business which are into AC servicing, Computer Hardware service, System Integrator can rely on this software for their business operations. It has shown fantastic results and helped us increase our bottom line.

Pros : Centralized platform for both ticketing and inventory. Automation reduces manual efforts and errors. Customization options to fit various industries. Detailed analytics and reporting tools.

Cons : Integration with third-party apps requires technical expertise.

5/5

“Support CRM has good modules”

We are using Support CRM, For Last 5 years, and found very easy and powerful, it cover all the requirement for our Computer System Integrator Business

Pros : It covers both the Ticketing and Inventory Module, the Customer and Technician Mobile App with GPS Tracking, it also covers the repair Inventory, and Technician Expense Voucher.

Cons : Minor improvements can be made in mobile accessibility and integrations,

Reason to switch : Help us to Imporve the Customer Service

5/5

“user friendly , pocket friendly ,”

We are using Support CRM from last 3 years, and we are managing our complaint tickets, AMC, inventory in this application, even our customers create their ticket using the portal, we also maintain attendance of our technician using this application.

Pros : Very easy to use and our team is completely dependent on this application, for creating quotations, complaint tickets and preparing inventory.

Cons : Not Found any cons, we are satisfied with the product

Switched from : Front

Reason to switch : Cost

5/5

“Helps in automating operation”

It has helped to reduce daily operation tasks and at the same time improve customer experience.

Pros : Support CRM is highly customizable, responsive, and affordable, making it a great choice for businesses looking for flexible and cost-effective customer management solutions.

Cons : No cons

Switched from : Eva

Reason to switch : Ease of use and pricing

5/5

“Product is very user friendly.”

Pros : The pricing is excellent, and this software is highly effective for AMC providers. It is a good product for my organization. Highly recommended!

Cons : No Cons

Switched from : Zoho Desk

Reason to switch : User friendly

5/5

“Highly recommend for easy use”

Support CRM is a reliable and scalable solution for businesses looking to enhance their customer support and inventory control. It has helped me manage my inventory efficiently and addressed my pain points when it comes to customer support and query resolution.

Pros : Support CRM automates tasks, offers custom solutions, and provides detailed analytics for smarter decision-making.

Cons : No cons faced, as such

5/5

“A simple, fast and secure product!”

User friendly - Easy to use - best support.

Pros : It is an easy to use product with helpful features. It helped me to track all the customer details and task followups.

Cons : None

Reason to switch : Great

5/5

“One of the best software for Call Management, AMC and other services”

We have been using Support CRM software for a couple of years, and this has helped streamline our support operations in the best way possible. Navkar Techlab is very supportive and that helps in using the software to the max.

Pros : The software does everything what a support company requires and easy to use.

Cons : None

4.7/5

“Excellent product”

We have been using support Plus CRM software since many years. Support Plus manages our entire sales process, Customer service delivery, and asset management. Extremely happy with the product. They have constantly delivered updates and enhancements as needed. Customer Support has been very quick and responsive.

Pros : Features, Ease of use, Simplicity and Comprehensive customer service management tools

Cons : Non-Borwser based

Switched from : Microsoft Dynamics CRM

Reason to switch : Outdated

4.5/5

“Genuinely helpful product!”

Self explanatory

Pros : Really easy to set up the way I wanted, and their support team is amazing! The overall experience has been smooth, and I’d definitely recommend it!

Cons : None