SugarCRM Reviews & Ratings

4.5/5

“Solid Support but Could Do with Some Cleanup”

In general, my interactions with SugarCRM's customer service have been positive. One drawback is that they frequently retain outdated features rather than updating or removing them, which can give the platform a bloated feel.

Pros : I have had mostly positive experiences when I reached out to their customer support. It is not perfect but they are responsive.

Cons : They tend to keep older features around instead of refining or replacing them. This makes the platform feel bloated.

Switched from : Insightly CRM

Reason to switch : Insightly was good but we wanted a more powerful platform to scale and SugarCRM provided just that.

4.3/5

“A Cost-Effective Option for Growing Teams”

It provides substantial value without going over budget for mid-to-large teams. However, because of the versatility it provides, the effort and money required to customize it and add new features is worthwhile.

Pros : When I compare it to some competitors, SugarCRM does not feel like a total waste of money for mid-to-large teams.

Cons : You will need to invest time and money to extend its functionality.

Switched from : Pipedrive

Reason to switch : We switched from Pipedrive since it did not scale well as our team grew.

4.2/5

“Customizable and Flexible but Could Use Some Polishing”

Its adaptability to my specific requirements is revolutionary. It is excellent for simplifying procedures and automating jobs. It is not flawless as there is a learning curve when it comes to setting everything up, and the mobile app could be much better.

Pros : I like how Sugar CRM allows me to change it to fit into any business model. It is like having a CRM that gets you.

Cons : Although it is customizable, the learning curve can be steep. I had to put in serious hours to set it up properly.

Switched from : Salesforce CRM

Reason to switch : We moved from Salesforce since we needed more customization options to scale our business.

4.2/5

“Great Automation but Needs Improvement with Large Data”

The ability to create email, task, and reminder workflows with SugarCRM is something I like. However, I have found that it slows down when I load a lot of data, which can be annoying.

Pros : I like how I can set workflows for emails, tasks, or reminders. This saves me from drowning in repetitive work.

Cons : I have experienced that it has performance issues with big data. When I load it with a ton of data, it can get slow.

Switched from : Zendesk

Reason to switch : While Zendesk was good for basic support, SugarCRM’s ability to automate tasks more effectively made it a better fit.

4.2/5

“Easy to Use but The Mobile App Needs Work”

I like how easy and uncomplicated SugarCRM's UI is. I do not feel overloaded because it does not attempt to fit every feature onto a single screen. But there's little doubt that the smartphone version needs an update. When I need to access it while on the go, it is a little awkward and does not function as well as I would like.

Pros : The user interface is straightforward. It is not overwhelming like some CRMs that try to cram one thousand features into one screen.

Cons : The mobile version feels outdated and is not as seamless as I would like when I am on the go.

Switched from : Netsuite CRM

Reason to switch : SugarCRM offers a cleaner, more user-friendly interface than NetSuite.

4.2/5

“Great for Flexibility but Might Be Overkill for Small Teams”

I like that I can take my data whenever I want and that I am not restricted to a single provider. But for a tiny company like mine, the prices can seem a little excessive. It is worth it if you have a larger crew, but it is a bit much for a startup.

Pros : Due to its open-source nature, you are not stuck in some vendor’s scheme. I can just take my data and bounce if I want to.

Cons : The pricing may be reasonable for bigger teams but not for startups or smaller businesses.

Switched from : Zoho CRM

Reason to switch : Zoho CRM is great but we needed more customization and control over our data.

4.2/5

“Perfect for Integrations but Lacks Advanced Reporting”

The way SugarCRM interfaces with programs I already use, like MailChimp, QuickBooks, and others, is great. It simplifies things and eases lives. But in terms of reporting, it works well for the fundamentals; you will need to use third-party solutions if you require more in-depth information.

Pros : It works great with tools like Mailchimp, QuickBooks, and other tools that I am already using. It makes life easier.

Cons : The reporting is fine for basics. If you want deep insights, you will need third-party tools.

Switched from : Microsoft Dynamics 365 Team Members

Reason to switch : We switched from Dynamics 365 since SugarCRM offered better integration with the tools we were already using.

4.2/5

“Great for Niche Industries but Not the Easiest for Beginners”

It is difficult to discover in most CRMs, yet it works incredibly well for sectors like cloud kitchens. However, it may first feel a little intimidating if you are unfamiliar with CRMs. For me, the procedure would have been much simpler with a guided setup or onboarding.

Pros : It is flexible enough to work for industries like cloud kitchens, which is rare in a CRM.

Cons : For someone who is new to CRMs, SugarCRM can feel overwhelming. A guided setup or onboarding would have been helpful.

Switched from : Vtiger CRM

Reason to switch : Vtiger was easier to use, SugarCRM gave us the flexibility we needed to grow which we needed more.

4.2/5

“Great Flexibility but Upgrades Can be Nerve-Wracking”

The option to choose between on-premises or cloud hosting is great. It allows me the freedom to decide what is best for my company. But with all the changes I have made, I always have this persistent worry that something might break when I upgrade.

Pros : On-premises or cloud? It is my call. I like that it offers me the option to pick what works for me.

Cons : Every Time I upgrade, there is this fear that something will go wrong especially with customization.

Switched from : Salesflare

Reason to switch : We switched from Salesflare since we needed more flexibility in how we hosted our CRM.

4.1/5

“Great Support, But Could Use a Visual Overhaul”

I like SugarCRM's community support. When I need it, the active open-source community provides useful hints, plugins, and troubleshooting guidance. The user interface seems a little old. Although it functions perfectly, it lacks the slick, contemporary appearance.

Pros : I like that there is a strong community support. The open-source community is active. They give me tips, plugins and even troubleshooting help.

Cons : UI lacks modern polishing. It works, but not exactly sleek.

Switched from : HubSpot CRM

Reason to switch : HubSpot was easy to use but it did not provide the flexibility we were looking for.