Siebel CRM Reviews & Ratings

4.3/5

“Top Notch Security but Maintenance is a Commitment”

The great security features of Siebel CRM are what I like most about it. I feel at ease knowing that my clients' private information is secure. The constant upgrades and maintenance are a bit of a pain.

Pros : Siebel come with one of the best security features which gives me peace of mind when it comes to protecting sensitive customer data.

Cons : The ongoing maintenance and updates can be a hassle and it requires a dedicated team to keep things running smoothly.

Switched from : Zendesk Sell

4.3/5

“Seamless Integration but Complex Customization”

Our time and effort have been reduced by the integration of Siebel CRM with other Oracle applications. It has been excellent for simplifying procedures involving many tools. However, even while customisation choices are great, they need a lot of technical knowledge.

Pros : If you are using other Oracle products, it integrates with them effortlessly. This saves a lot of time and effort.

Cons : While the customization is great. It requires a lot of technical experience and things get complicated without proper usage.

Switched from : Microsoft Dynamics

Reason to switch : Dynamics 365 was good but Seibel provided integration with Oracle products which we needed.

4.2/5

“Convenient on the Go, but Lacks Third-Party Flexibility”

I like being able to manage client data from anywhere using the Siebel CRM mobile app. It can be challenging to integrate with third-party programs. With Oracle products, it functions flawlessly, however with other tools, it feels less smooth.

Pros : The mobile app allows me to manage CRM data on the go which comes in handy when out of station.

Cons : There are limited third-party integrations. While it integrates well with Oracle, third-party integrations can be more difficult and less seamless.

Switched from : Pipedrive

Reason to switch : Pipedrive was great but Seibel fits more into our workflow even though we had to sacrifice some flexibility.

4.2/5

“Great for Data Management, but Needs Expert Support”

In terms of data management, Siebel CRM excels. Our operations have really benefited from its ability to keep everything accessible and structured. Unfortunately, the system is complicated and the service is not always the best. Maintain it functioning properly, you must surely need a knowledgeable IT staff.

Pros : The way it manages data is great. It allows for thorough data management and ensures everything is organized.

Cons : Siebel CRM can get complex and support can be lacking at times. Therefore, you will need an experienced IT ream to manage it.

Switched from : SAP

Reason to switch : SAP did not offer the structure we were looking for.

4.2/5

“Feature Packed but Heavy on the Wallet”

It has a great feature set and has proven to be a dependable system for managing intricate workflows. However, it is unquestionably pricey. Particularly for smaller businesses, the licenses, implementation, and maintenance expenses can mount up.

Pros : It offers a lot of features. Whether it is sales, marketing, or customer service, Siebels got it covered.

Cons : It can be expensive. Especially for small to mid-sized companies. The cost of licences, implementation and maintenance adds up.

Switched from : HubSpot CRM

Reason to switch : We switched from HubSpot since we wanted a CRM that could manage more advanced enterprise features.

4.2/5

“Great for Automation but Be Ready to Learn”

I like how Siebel CRM saves me time and allows me to concentrate on more crucial work by automating tedious chores and procedures. It was difficult to bring the squad up to speed. It needed a lot of training to get everyone accustomed to the system because of its high learning curve.

Pros : I like that it allows me the ability to automate repetitive tasks and processes. This frees up time for more valuable work.

Cons : There is a lot of training involved to get everyone up to speed. As the learning curve is real.

Switched from : Workbooks CRM

Reason to switch : Workbooks did not offer advanced automation features which were essential for improving efficiency in our growing business.

4.1/5

“Perfect for Complex Workflows but Can Be Slow”

It is dependable for intricate procedures and manages large-scale activities with ease. That said, I observed performance gaps as our data increased, which can be annoying when you are under pressure to meet deadlines.

Pros : It is built for big enterprises, so if you are dealing with complex workflows, it manages it well without breaking a sweat.

Cons : It can be slow at times. As the system grows with more data, I have noticed some performance lags, especially with larger organizations.

Switched from : Nimble CRM

Reason to switch : We moved from Nimble CRM because it was not built for the scale and complexity of our operations.

4.1/5

“Great for Customization but Expect a Learning Curve”

It has been great to have the freedom to customize the system to meet our needs. The changeover was not simple. It can be overwhelming for someone who is unfamiliar with the system.

Pros : Siebel allows me to be flexible while customization. You can tailor it to fit your business processes which is a huge win.

Cons : The initial setup can be complicated. If you are not familiar with the system, you need to learn or get some training.

Switched from : Salesforce CRM

Reason to switch : I switched from Salesforce as Siebel provided more in-depth customization and reporting tools.

4.1/5

“Scalable for Growth but Not Ideal for Smaller Businesses”

It manages a growing database and a lot of users without any problems. It was designed for large corporations so smaller companies may find it too much to bear or defend.

Pros : As my business grew, Siebel grew with me. It can manage many users and data without any performance issues.

Cons : For smaller businesses it can seem like an overkill. It is designed more for large enterprises with complex needs.

Switched from : SugarCRM

Reason to switch : We switched from Sugar CRM because it could not keep up with the size and complexity of our growing operations.

4.1/5

“Great Insights but the UI Needs a Refresh”

Making better company decisions is made possible by my ability to extract in-depth insights from performance indicators and consumer data. Navigation can be a little annoying at times because the user interface seems antiquated and less user-friendly.

Pros : It has strong reporting tools. I can get all sorts of insights into customer data and performance metrics.

Cons : The UI feels a bit outdated and not as user-friendly as other CRM systems out there.

Switched from : Zoho CRM

Reason to switch : Siebel gave the depth we were looking for, even though the interface could use some modernization.