Shiprocket Reviews & Ratings

Check out Shiprocket reviews by verified users. Discover what businesses are saying about Shiprocket on Techjockey.

Have recommended this product

Overall Score

4.5/5

Based on 11 Reviews

Features 4.4/5

Value for Money 4.3/5

Ease of Use 4.7/5

Customer Support 4.4/5

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Shiprocket Pros and Cons

Pros

pros_icon “As a user, I highly recommend Shiprocket for its user-friendly interface, comprehensive features, and efficient communication tools.” Rohit Banodha - Apr 15, 2024

pros_icon “it provides many options to choose courier partner, it also shows pickup delivery and many more.” Dinesh Mahinpal - Feb 22, 2022

pros_icon “It helps me to manage the entire shipping process from shipping quotes to tracking and much more. I integrated Shiprocket with my Shopify store in no time.” Hitesh - Feb 21, 2022

Cons

cons_icon “Face login problem through mobile. I feel support system is not good.” Dinesh Mahinpal - Feb 22, 2022

cons_icon “Support service is not that much good. Sometimes they take time to response.” Vikash Sharma - Feb 19, 2022

Editorial Review for Shiprocket

Editorial Review Content

1. Shiprocket Overview
2. Shiprocket Features: A Detailed Review
3. Shiprocket Pros & Cons
4. Review of Shiprocket Pricing Plans
5. Shiprocket Customer Support
6. Customer Support
7. Customer Escalation Management
8. Escalation to Grievance Officer
9. Final Review of Shiprocket

Reviewed by

Asheet Makhija

Head, E-commerce

Software user since: 2+ years

Shiprocket is India's leading e-commerce shipping platform that provides cost-effective logistics solutions to MSMEs. It allows businesses to choose from 17+ courier partners, track orders from single panel, print shipping labels, and process hassle-free product return through an integrated dashboard.

Shiprocket Overview

Established in 2011, Shiprocket is an e-commerce logistic platform that provides affordable and hassle-free automated logistics support to the Ministry of Micro, Small, and Medium Enterprises (MSMEs). Operational in more than 220 countries and over 27,000 pin codes, the company provides numerous benefits to its customers such as packaging, warehousing, and other related services. Moreover, their software has numerous integrations that help sellers and merchants to manage all logistics in a convenient manner.

To ensure timely & efficient deliveries and help their sellers scale up their business, Shiprocket has collaborated with 17+ reliable courier companies. Their aim is to provide the widest pin code serviceability in India through which business owners can take advantage of the convenient logistics support for their companies. As of now, the company has 150K satisfied clients and the total number of monthly shipments has also seen applaudable growth in the last few years.

Shiprocket Features: A Detailed Review

Here's a detailed review of Shiprocket's salient features.

Multi Carrier Logistics Solution

With the help of Shiprocket's multi-carrier integration platform, e-commerce businesses can easily coordinate with a large group of shipping and delivery partners. They can use API integration to manage their orders through a single dashboard. The same page can be used to monitor orders without the need to toggle between track orders to the carrier platform.

The dashboard offered by Shiprocket has a smart user interface and displays the order details like the order number, status report, and assigned shipping partner. Moreover, you can also easily register yourself for the service in a quick and easy manner.

Track Shipments & Orders

There are many e-commerce companies that rely on Shiprocket for order tracking duties. The API-integrated tracking portal makes this task as simple as possible because users just have to put in an order ID or air way bill(AWB) to track their orders in a hassle-free manner. Real-time tracking of orders is also available on the dashboard and the order details can also be shared with customers via SMS or email notifications.

Cash on Delivery

Cash on Delivery option is available for customers in more than 190 countries; hence any customer-centric logistic company should provide this service to their customers and so does Shiprocket.They have even gone a step ahead by offering an early COD feature that lets you control the cash flow and receive hassle-free payments. Further, their COD option guarantees payment remittance in 2 days.

Carrier Recommendation

When you place an order on any platform, the first thing you do is choose the right carrier for it. But, you can't just assign your orders to any carrier without any knowledge. There are certain criteria that need to be fulfilled such as delivery speed or cost-effectiveness. To ease out this process, ShipRocket uses a courier recommendation platform that helps you select the best courier partner for every shipment.

Shiprocket Pros & Cons

Shipping in more than 220+ countries
Economical Shipping Rates
API integration
COD & Prepaid Payment Options
Customizable Dashboard
Order Tracking via SMS & email updates
Shipping Insurance
User friendly mobile application
No monthly or setup fee

Weight based price calculation
Integration with only selective carriers
Lite pricing plan allows only 1 user account and 1 channel integration
No setup or training assistance in Lite plan

Review of Shiprocket Pricing Plans

Now, as you are well aware of the different pros & cons of ShipRocket, it’s time to take a look at their various pricing plans.

LITE	Professional	Enterprise
Starting price: Rs.26 per 500 gms	Starting price: 20/500 gms	Customized Plan
For small, medium and social e-commerce platforms	For small, medium and social e-commerce platform	Tailor maid plan to fulfil your business requirements
Call, chat and e-mail support	Priority support	Support by a dedicated account manager
Call, chat and e-mail support	Priority support	Support by a dedicated account manager
Integration with 1 e-commerce channel	Can be integrated with multiple e-commerce platforms	Customized integration
Domestic & International shipping	Domestic & International shipping	Domestic & International shipping
Domestic & International shipping	Can be synced with multi-channel inventory & price	Can be synced with multi-channel inventory & price

Shiprocket Customer Support

Shiprocket aims to provide the best experience to all its customers. If you have any queries or complaints about their services or need any kind of assistance, you can get in touch with them through the following touch points.

Customer Support

You can contact their customer support department from their website. The team will provide online resolution to all your queries or complaints across various channels within 5 working days.

Customer Escalation Management

If your query or complaint is not answered within the promised time frame or you are dissatisfied with the response, you can contact their escalation manager through email. You’ll get a response within 3 working days of the receipt of your email.

Escalation to Grievance Officer

When your query remains unresolved, or you are not satisfied with the solution then you can further escalate the issue by writing an email to their grievance officer. The usual turnaround time to resolve an escalated query is within 3 working days.

Final Review of Shiprocket

Shiprocket is one of the best logistic software in India that provides automated shipping solutions. You can use their service to fulfill all your orders in a seamless manner and within the promised time duration. The automated shipping solution lets you choose from multiple pricing plans that start from 20 rupees/500 grams. Moreover, you also get an option to opt for a customized price plan to meet your specific logistics requirements.

Shiprocket User Reviews ( 11 )

Sort By :

karan chawla

Verified reviewer:

Software user since: < 6 months

Reviewed on: Jun 23, 2021

5/5

“Very professional . Deepest regards to himanchali”

Pros : Very ethical and very professional

Cons : Just technical glitch can be ignore

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Tapas Dinda

Verified reviewer:

Accountant, Biotechnology

101-500 Employees

Software user since: < 6 months

Reviewed on: Jul 21, 2022

4.6/5

“Shiprocket leads the industry in offering logistical solutions.”

Pros : The best thing about Shiprocket is that we have access to a variety of courier partners on a single platform for sending out our regular shipments. We can select any courier service based on its costs and expected delivery time. Additionally, Shiprocket's customer service is excellent at resolving all of your problems.

Cons : The thing that many don't like about Shiprocket is that their control panel is too difficult for beginners to understand. To perform our daily tasks, we ought to attend a specific training session with Shiprocket.

Features

4.5/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

5/5

Rohit banodha

Verified reviewer:

Individual

Software user since: 6-12 months

Reviewed on: Apr 15, 2024

4.6/5

“Streamlining Shipping with Shiprocket”

Pros : As a user, I highly recommend Shiprocket for its user-friendly interface, comprehensive features, and efficient communication tools.

Cons : However, one drawback I've encountered is occasional delays in reflecting funds in the Shiprocket wallet despite deductions. Despite this minor issue, Shiprocket remains a reliable shipping solution.

Switched from : Orange Manager

Reason to switch : Shiprocket offers a comprehensive solution for shipping needs, catering to various transportation modes and partners. Users can select the most suitable option for their requirements, with added discounts to facilitate cost-effective shipping. Whether sending parcels to relatives or receiving packages from distant locations, Shiprocket ensures seamless transactions and reliable delivery services.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Arun Gupta

Verified reviewer:

Administrator, Logistics and Supply Chain

2-100 Employees

Software user since: 6-12 months

Reviewed on: Feb 19, 2022

4.6/5

“Shiprocket is a shipping management software for eCommerce”

Pros : It can easily integrate with website and manage shipping from one place. It helps in save money on shipping and get faster deliveries.

Cons : Customer support is very low. They don't reply on time

Reason to switch : Got a free trial of it so that I can test it and then upgrade your account to the paid one.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

5/5

Nikhil

Verified reviewer:

, E-commerce

2-100 Employees

Software user since: 6-12 months

Reviewed on: Apr 13, 2024

4.5/5

“A Look into Shiprocket: Simplifying eCommerce Shipping”

Pros : Shiprocket offers a convenient solution by providing access to multiple courier partners on one platform. This allows businesses to choose the best courier service based on cost and delivery time.

Cons : One drawback of Shiprocket is its complex control panel, which can be challenging for beginners to navigate. Users often find themselves needing specific training sessions to fully utilize the platform for their daily tasks.

Reason to switch : Shiprocket stands out for its diverse courier options and excellent customer support. With us, businesses can streamline their shipping process and expand their reach in the competitive eCommerce businesses.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Asha Khemkar

Verified reviewer:

Human Resources, Arts and Crafts

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jul 13, 2022

4.5/5

“Excellent Services and Awesome Experience”

Pros : I've been using shiprocket for the past year because it's a user-friendly, economical, and most practical approach to organise logistics. The customer care system is also very prompt and provides quick fixes. Simple booking, tracking, and tracing options at the touch of a finger on a mobile device. I'm grateful for them and wish them the best.

Cons : NO CONS

Features

5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Kailash Rathi

Verified reviewer:

Chief Marketing Officer, Automotive

2-100 Employees

Software user since: < 6 months

Reviewed on: Jul 12, 2022

4.3/5

“Excellent Service with a Few Fixable Issues”

Pros : It's incredibly easy that I can select any delivery service courier I want and that I have the choice of the delivery manner. The collection occurs instantly, sometimes even the same day, which is great, and the recipient of the item is informed of the tracking information and any other facts automatically. Overall, it's a pretty useful tool that makes life lot simpler. Everyone who needs to ship should give it a try, in my opinion. Additionally, they cover a large number of pincodes, which makes it simple to send anyplace.

Cons : NO CONS

Features

4.5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Hitesh

Verified reviewer:

Associate, Finance

2-100 Employees

Software user since: < 6 months

Reviewed on: Feb 21, 2022

4.3/5

“Smooth integration with shopify”

Pros : It helps me to manage the entire shipping process from shipping quotes to tracking and much more. I integrated Shiprocket with my Shopify store in no time.

Cons : Response time of their support team is long. Nothing much.

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

5/5

Dinesh Mahinpal

Verified reviewer:

, Logistics and Supply Chain

2-100 Employees

Reviewed on: Feb 22, 2022

4.3/5

“Great logistic solution.”

Pros : it provides many options to choose courier partner, it also shows pickup delivery and many more.

Cons : Face login problem through mobile. I feel support system is not good.

Features

4.5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Subhasish Debnath

Verified reviewer:

Chief Legal Officer, Apparel & Fashion

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jul 20, 2022

4.2/5

“Smart shipping and logistics solution”

Pros : There are many courier partner options available to us when we create any purchase. It displays their thorough ratings for pickup, delivery, and a variety of other services. Our dedicated page with our corporate logo is provided for the customer by tracking. Early COD remittance, a new function, allows us to get COD funds sooner by simply paying a small amount.

Cons : NO CONS

Features

4/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5