Servitium CRM Reviews & Ratings

4.3/5

“Great Collaboration but Missing Live Chat”

Collaborating with my team is easier because I can communicate notes, tasks, and updates with them with ease. Even though the support is decent, I do wish they had live chat because I miss having immediate assistance at my fingertips.

Pros : I can collaborate with my team by sharing notes, tasks, and updates thanks to its great collaboration tools.

Cons : I wish they had a live chat support. The support is good but I miss having live chat available for instant help.

Switched from : LeadSquared CRM

Reason to switch : Leadsquared did not offer the same level of collaboration features as ServitiumCRM.

4.3/5

“Time-Saving Automation with Detailed Reports”

I save a great deal of time and effort by using it to automate repetitive operations. Even though the reports are quite detailed, they can occasionally be difficult to understand if you do not have any prior expertise or experience.

Pros : It helps me automate repetitive tasks. These automation features help me save a lot of time and effort.

Cons : While the reports are detailed, they can sometimes be a little overwhelming to interpret without prior knowledge.

Switched from : Salesforce CRM

Reason to switch : I switched from Salesforce since it felt too complex and expensive for my needs. ServitiumCRM offered the same key features but simpler.

4.3/5

“Great CRM for Simplicity and Growth”

With no intricate menus and everything conveniently located where you need it, the interface is straightforward. The experience has been good overall, even though it took me a little bit to get used to some of the more sophisticated features.

Pros : It is easy to navigate. There are no complicated menus straightforward design.

Cons : You need to get used to some of the features since it took me awhile to get a hang of, especially the more advanced settings.

Switched from : Zoho CRM

Reason to switch : I made a switch from Zoho since I found ServitiumCRM more intuitive and cost effective.

4.3/5

“Great CRM for Simplicity and Growth”

With no intricate menus and everything conveniently located where you need it, the interface is straightforward. The experience has been good overall, even though it took me a little bit to get used to some of the more sophisticated features.

Pros : It is easy to navigate. There are no complicated menus straightforward design.

Cons : You need to get used to some of the features since it took me awhile to get a hang of, especially the more advanced settings.

Switched from : Zoho CRM

Reason to switch : I made a switch from Zoho since I found ServitiumCRM more intuitive and cost effective.

4.3/5

“Smooth Streamlined CRM Solution”

ServitiumCRM integrates with the other products I now use is what I like most about it. I save a ton of time and trouble since my data moves seamlessly between platforms. The lack of a free plan is the main drawback; I had to begin with a paid subscription, which required some commitment.

Pros : It syncs well with the tools I use personally. It makes my data flow smoothly.

Cons : There is no free plan. I had to start with a paid plan.

Switched from : Freshworks

Reason to switch : I switched from Freshworks because it was not as seamless with my other tools and the integration was not as smooth.

4.2/5

“Advanced Reporting but Missing Some Integrations”

I can remain on top of things and make smarter business decisions thanks to the thorough reports. One drawback is that not all the third-party programs I use integrate as well as I had hoped.

Pros : ServitiumCRM provides me with advanced reporting. I can generate detailed reports which help me stay on top of everything and make better decisions.

Cons : There is a lack of Third-Party App Support. Some third-party apps I use do not integrate as smoothly as I had hoped.

Switched from : HubSpot CRM

Reason to switch : ServitiumCRM offered better reporting and more flexibility with the features I use daily.

4.2/5

“Great Support but Customization Takes Time”

Their staff always responds quickly to my problems and finds efficient solutions. However, the personalization is a drawback. Although it has many benefits, it can take a lot of time to get things right.

Pros : They are quick to respond and resolve things effectively whenever I have a problem. They always provide great customer support.

Cons : I found the customization to be quite tricky. While customization is a huge pro, getting it right can be a little time-consuming.

Reason to switch : Pipedrive was fine but I felt like I needed more firsthand support when problems arose.

4.2/5

“Scalable CRM but Missing Free Edition”

As my company expands, I have discovered that ServitiumCRM is a perfect fit. It is scalable and allows me to grow without feeling constrained. The lack of a free trial can be a little bothersome since I was unable to thoroughly evaluate it before committing to a subscription plan.

Pros : It is scalable, meaning that as my business grows with me. It offers features that support my expansion.

Cons : There is no free trial. Not having a free trial to evaluate it out fully before committing can be a bit annoying.

Switched from : Vtiger CRM

Reason to switch : I wanted a CRM that could adapt to my expanding needs and ServitiumCRM provided just that.

4.1/5

“Convenient Mobile Access with Room for Automation Improvement”

I value the complete mobile accessibility that ServitiumCRM provides. Having access to anything on my phone is fantastic, especially while I am out. Though useful, I do wish the automated options were more sophisticated to manage some of the trickier jobs.

Pros : It provides mobile accessibility. I can access everything on my phone which is convenient when I am on the go.

Cons : Although the automation features are good, they sometimes feel limited. They could have made them more advanced.

Switched from : Insightly CRM

Reason to switch : Insightly was okay but it did not offer the mobile accessibility I needed and the automation was less flexible.

4.1/5

“Affordable CRM with Great Value”

Comparing ServitiumCRM to other CRMs I have used, it is economical. I get excellent value for the money. It can be a little slow to load especially when working with big datasets, but it is tolerable.

Pros : When I compare it to other CRMs, ServitiumCRM does not break the bank. Therefore, it is affordable.

Cons : Sometimes I have experience that it can be a little slow to load, especially dealing with large datasets.

Switched from : Zendesk Sell

Reason to switch : Zendesk Sell was expensive for the features it offered.