Razorpay Reviews & Ratings

Check out Razorpay reviews by verified users. Discover what businesses are saying about Razorpay on Techjockey.

Have recommended this product

Overall Score

4.2/5

Based on 21 Reviews

Features 4.2/5

Value for Money 4.1/5

Ease of Use 4.2/5

Customer Support 4.2/5

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Razorpay Pros and Cons

Pros

pros_icon “Payment processing with Razorpay is a breeze. It supports many payment options like credit cards, wallets, UPI, and net banking, making it very versatile.” Manish Rawat - Jun 20, 2024

pros_icon “Razorpay provides clear and immediate receipts, timely responses, and easy money transfers.” Ramesh Kumar - Jun 12, 2024

pros_icon “Razorpay is a complete financial solution for our startup because we utilise it to receive and send payments from users. The rate of successful capture is just astounding.” Dheeraj ASS - Jul 13, 2022

Cons

cons_icon “Document verification takes a long time, competitors offer 0% commission on UPI payments, and the payment cycle could be shorter.” Nidhi Shah - Jul 3, 2024

cons_icon “There's nothing significant to dislike, but telephonic support used to be slow, which has now improved.” Shiv Kanojiya - Jul 3, 2024

cons_icon “Sometimes there are transaction delays, and the OTP for logging in can be unreliable.” Sikander Khan - Jul 3, 2024

Editorial Review for Razorpay

Editorial Review Content

1. Razorpay Overview
2. Razorpay Features: A Detailed Review
3. What Is Razorpay Used For?
4. Pros & Cons of Razorpay
5. Razorpay Pricing Plans
6. Razorpay Comparision Table
7. Razorpay Customer Support
8. Final Review of Razorpay

Reviewed by

Asheet Makhija

Lead, E-commerce

Software user since: 2+ years

Razorpay is one of the top online payment solution in India that offers lightning-fast, secure, and affordable ways to accept & disburse online payments. Their mission is to improve the online payment experience of more than 300 million customers worldwide. Moreover, the company also recently launched RazorpayX which will fulfill the banking needs of small & medium sized businesses in India.

Razorpay Overview

Founded in 2015 by a group of IIT alumni Harshil Mathur and Shashank Kumar, Razorpay has quickly emerged as the leading player in the fintech sector in India that provides an efficient and secure solution for accepting, processing, and disbursing online payments.

Backed by industry giants like Tiger Global, Ribbit Capital, Sequoia, Y Combinator, Matric, and many others, the company offers a one-stop banking platform like RazorpayX. It allows business owners to open new accounts, schedule payments, pay taxes, check invoices and pay vendors from a single dashboard.

The company believes that keeping customer data safe is the topmost priority of any organization and is also a smart way to build customer loyalty. Therefore, they boast of Payment Card Industry Data Security Standard (PCI DSS), which means the credit, debit, and all other sensitive information of customers is protected by an extra layer of security.

As far as payment methods are concerned, Razorpay offers multiple options like UPI, net banking, debit/credit card, bank transfer, cardless EMI, E-wallets, E-mandate & pay later. It allows the customers to make payment via their preferred pay mode and helps in improving the user experience. Moreover, it also provides them with an alternative option in case of low success rate or server downtime.

Razorpay Features: A Detailed Review

Here is a list of some salient features that help you provide a world-class payment experience to your customers.

Manage & track money transfers to customers, employees, vendors & more

You know how difficult it is to manage age-old traditional payment procedures. Not only those are time-consuming, but also difficult to understand and don't give you a clear picture of the entire process. This hampers your business growth and impacts critical business decisions.

With Razorpay payment solutions, you get to accelerate, control, simplify and fasten every aspect of financial operations. From collecting payments and managing customers, employees, vendors & daily cash flow to making detailed reports, you can do it all with perfection.

Accepts Payments from All Payment Modes

You name it, they have it. Domestic and internationally, Razorpay supports a wide variety of payment modes that include UPI, debit cards, credit cards, net banking, mobile wallets, and more.

Interactive & Powerful Dashboard

Leveraging on highly responsive UI and a powerful dashboard, you can easily view critical information like last transactions, total earnings, or refunds with just one click of a button. Moreover, you can also generate customized reports and request a modification in your bank details from the dashboard itself.

Feature Pack IOS and Android SDK

Customers don't have to switch between apps to read an OTP message and then type it manually. Razorpay's intelligent AI will automatically pick and fill OTP for a seamless transaction process. The platform is regularly updated on its own, so you don't need to add any payment mode or feature manually. Furthermore, it is equipped with 100 KB-sized SDKs, which is one of the lightest and fastest SDKs in the world.

Option to Make Partial Payments

You can provide your clients with the flexibility to make partial payments for large orders. Instead of making the entire payment in one go, this online payment solution allows you to take an upfront token amount or advanced payment from your customers.

Share Payment Links on the Go

Thanks to the free browser extension, you can easily generate and share payment links with your customers through email, Facebook messenger, WhatsApp, SMS, and many other channels.

Cross Platform Payment

You just need a single line of java script to embed Razorpay's highly responsive cross-payment platform to your website.

What Is Razorpay Used For?

Owing to reliable, secure, and prompt transactions, millions of businesses are now preferring hassle-free online payment solutions. Keeping this in mind, Razorpay has built a new-age business platform for both small and large organizations in India.

In the last few years, they have provided their cutting-edge payment solutions to more than eight million business owners and profoundly laid the foundation for a bright future of the MSME segment in India and abroad.

It is the only Indian payment solution company that allows businesses to receive, process, and send payments through its feature-rich product suite. No matter what your requirements are, the company has a tailor-made solution at your disposal. The platform is supported by 50+ private & government banks and customers can choose from a gamut of payment options such as credit card, debit card, net banking, and more.

IMPS, RTGS and NEFT options are available and besides this, customers can also make payments via cardless EMI. No matter where your client belongs, Razorpay can take seamless payments from all nooks and corners of the world.

Pros & Cons of Razorpay

Trusted and secured payment gateway
Quick onboarding & easy integration
Instant settlements at a nominal pricing
Lightweight & powerful SDKs for android and IOS
Powerful & user-friendly dashboard
Supports international transactions
PCI DSS certified security payment solution
Lower commission charges
100+ payment methods
In depth reports & analysis

Limited options for e- wallets
Sometimes there is a long waiting time for support
Limited customization for payment gateway
Customer support needs some improvement

Razorpay Pricing Plans

Standard Plan:

It is specifically designed for small & medium enterprises and startups. In this plan, users must pay a 2% platform fee for all transactions, and they get access to a dashboard, flash checkouts, reports & many other benefits.

GST is applicable and a 3% fee will be charged on international cards, AMEX & diners' cards, EMI (debit & credit card and cardless), and corporate business cards. Moreover, there is no set-up fee or annual maintenance fee.

Standard Plan Features

Call. email and chat support
Paperless and completely online activation
Mobile SDKs
Payment gateway dashboard
Checkout JS
Flash checkout
International payments

Enterprise Plan:

Businesses with large transaction volumes can opt for this plan. It comes with 24x7 customer support, and a key account manager is assigned to help the users at every step. The charges and price depend on the scale and nature of your business and can be decided after a conversation with the onboarding team. Moreover, the account gets activated within 24 hours of document submission and verification.

Enterprise Plan Features:

24x7 customer support
Dedicated key account manager
Early access to brand-new features
Flash checkout
Payment gateway dashboard
Mobile SDKs
Developer SDKs
JS checkout
International payments

Razorpay Comparision Table

Parameter	RazorPay	PayU
Trial	Yes	Yes
Customer Support	24X7 chat & IVR support	Only Chat support
Supported Payment Methods	Net banking, credit and debit card, UPI, e-wallets, international cards, AMEX and more	Net banking, e-wallets, UPI, credit and debit cards, international cards, AMEX
Setup Fee	Nil	Nil
Trining	In person and live online training	Videos and documentation

Razorpay Customer Support

Razorpay offers 24/7 top-rate customer support for all your queries and complaints regarding their products & services. In case of any concerns or questions, you can raise a support ticket via dashboard, and you also get an option for a live chat with the support team, which is available between 10 a.m. to 10 p.m. on all working days.

Moreover, the company also has a dedicated 'customer refunds' page on its website where customers can seek refunds from businesses that are using Razorpay to accept or make payments.

Final Review of Razorpay

Razorpay is India's most trusted payment solutions gateway, which accepts debit/credit cards, UPI, net banking and various other modes of payment from an extensive range of private & government banks and e-wallets. It has a user-friendly interface that can be easily integrated with WordPress, Shopify and many other websites.

The company charges a very nominal transaction fee, which is very less in comparison to its competitors. One of the best things about Razorpay is the hassle-free registration process that requires the least number of documents, and the account is activated within just a few hours of verification. Additionally, customers can use a single platform to manage transactions, track their payments, and download invoices.

Razorpay Video Reviews

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Review by: Sorav Jain

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4.4

Review by: Digital Deepak

“Razorpay Review 2024 - Fees, Features, Pros, Cons & Sign Up Process”

4.3

Review by: The Inventar

Razorpay User Reviews ( 17 )

Sort By :

Manish Rawat

Verified reviewer:

User, SAAS

101-500 Employees

Software user since: 2+ years

Reviewed on: Jun 20, 2024

4.8/5

“Easy to Integrate with Any Ecommerce Store and App”

Razorpay is an easy-to-use and versatile payment processor for all types of online stores and apps.

Pros : Payment processing with Razorpay is a breeze. It supports many payment options like credit cards, wallets, UPI, and net banking, making it very versatile.

Cons : I haven't found any reasons to dislike it.

Switched from : Stripe

Reason to switch : Razorpay offered more local payment options that suited my business needs better.

Features

4.5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Sikander Khan

Verified reviewer:

User, Finance

101-500 Employees

Software user since: 1-2 years

Reviewed on: Jul 3, 2024

4.6/5

“A Convenient Payment Option for Businesses”

Sometimes there are transaction delays, and the OTP for logging in can be unreliable.

Pros : Razorpay supports multiple languages and is easy to integrate with websites and apps. The payment interface is attractive and user-friendly. It supports various payment methods and has a high success rate. The invoice updates are detailed, and tracking failed transactions is easy. Customer support is helpful too.

Cons : Sometimes there are transaction delays, and the OTP for logging in can be unreliable.

Switched from : Payment Gateway

Reason to switch : Razorpay offered better integration and support for multiple payment methods.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Varun Jain

Verified reviewer:

User, E-commerce

2-100 Employees

Software user since: 1-2 years

Reviewed on: Jun 19, 2024

4.5/5

“Good Set of Features, Reasonable Pricing”

Razorpay is a reliable payment solution with multiple features, easy setup, and competitive pricing.

Pros : Razorpay offers a wide range of services that make collecting payments super easy. Whether it's a payment gateway on Shopify, QR codes, or dedicated payment links, Razorpay has got it all. Setting up was smooth, with excellent guidance from their team. The integration with Shopify is seamless, the dashboard is user-friendly, and the fees are competitive. RazorPay Magic Checkout has great features to reduce RTOs, and their payroll software is fantastic for small businesses.

Cons : The support quality could use some improvement. Sometimes, downloading analytics reports takes forever, which can be frustrating.

Switched from : Paypal

Reason to switch : I chose Razorpay for its extensive features and lower transaction fees.

Features

4/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Nidhi Shah

Verified reviewer:

User, E-commerce

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jul 3, 2024

4.5/5

“Best Payment Gateway for Online Business”

Razorpay is the top payment gateway for online businesses with great support and easy integration.

Pros : Razorpay is the best payment gateway with an easy-to-understand dashboard, all reports available, best rates, and support for all major Indian banks and payment methods. Our relationship manager provides excellent support, and integration with apps and API is very easy.

Cons : Document verification takes a long time, competitors offer 0% commission on UPI payments, and the payment cycle could be shorter.

Reason to switch : Razorpay offered better rates and support, and the integration process was smoother.

Features

4.5/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

4.5/5

Ashraya Center

Verified reviewer:

SEO Manager, Travel & Tourism

101-500 Employees

Software user since: 6-12 months

Reviewed on: Jul 13, 2022

4.5/5

“The best payment gateway”

Pros : One of the top payment gateways in India is Razorpay. More than 5 million of their consumers have left them with excellent reviews. Everyone receives assistance with their payment gateway from top registered businesses to individuals through razorpay. They don't charge for upkeep, and the best part is that they also take payments from abroad.

Cons : NO CONS

Features

4.5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

5/5

Shiv Kanojiya

Verified reviewer:

User, E-commerce

2-100 Employees

Software user since: 1-2 years

Reviewed on: Jul 3, 2024

4.3/5

“Robust & Powerful Payment Gateway System”

Razorpay is a robust payment gateway with excellent support and easy integration.

Pros : We've been using Razorpay for online payment collections for 4 years, and it's been great. Creating payment links and attaching them to invoices is easy. The integration with our website for product purchases is simple, and the customer support is excellent.

Cons : There's nothing significant to dislike, but telephonic support used to be slow, which has now improved.

Switched from : PayKun

Reason to switch : Razorpay offered better support and a more user-friendly system.

Features

5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4/5

Avinash Pujara

Verified reviewer:

Accountant, Computer Networking

101-500 Employees

Software user since: < 6 months

Reviewed on: Jul 27, 2022

4.3/5

“Razorpay | Future Payment Integration”

Pros : A simple and easy to use payment gateway is Razorpay. It uses straightforward integration methods. Additionally, a variety of different Payment methods have been integrated into Razorpay, making it simple to use. The Razorpay support staff is outstanding and responds quickly to any problems or escalations that may arise.

Cons : NO CONS

Features

5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4.5/5

janvi shetty

Verified reviewer:

User, E-commerce

101-500 Employees

Software user since: 6-12 months

Reviewed on: Jul 2, 2024

4.3/5

“My experience with Razorpay Payment Gateway”

Razorpay is a straightforward and efficient payment gateway with great features for collecting payments.

Pros : Razorpay is one of the easiest payment gateways to use. It offers multiple payment options like UPI, net banking, debit, and credit cards. The payment processing is fast, and the payment page feature is amazing for collecting payments directly from the website.

Cons : Customer support slow down sometimes.

Switched from : Instamojo

Reason to switch : Razorpay offered faster payment processing and more payment options.

Features

5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4/5

Lalu yadav

Verified reviewer:

User

Reviewed on: Sep 18, 2017

4.3/5

“Techjockey is a good place to go”

Pros : Very quick service. No problems and good instructions

Cons : N/A

Features

5/5

Value for Money

5/5

Customer Support

4.4/5

Ease of Use

4.3/5

Mohammad Anas

Verified reviewer:

Product Manager, Security

2-100 Employees

Software user since: 6-12 months

Reviewed on: Aug 20, 2022

4.2/5

“What is the best payment gateway for your company?”

Pros : It has a simple onboarding process where you must supply personal information, business information, and KYC papers for quick activation. After you provide your information, it is verified, and the account is activated in a day or a week. It makes no difference what type of business you have. It will assist you to effortlessly collect money from your customers or users using a variety of methods if you take payments from customers for items, subscriptions, fees, or donations. Before activation, it contains a test mode where you can use all of its functions and make sure you fully understand them. You will receive information on the feature, its uses, benefits, and many others at each stage to help you use it quickly.

Cons : If you experience any technical problems, you must open tickets with details of your problems, and their team needs some time to fix the problem. Payments made over UPI or QR codes have to be free of fees.

Features

4/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5