Klaviyo Reviews & Ratings

4.3/5

“Great Platform – Highly Recommended”

Klaviyo is very useful for daily operations, but the customer support could be better.

Pros : It is a versatile platform with various ways to use it. It handles our daily campaigns and flows, and we can pull daily reports easily. It's a platform we use a lot.

Cons : Customer support isn't that efficient.

Switched from : ActiveCampaign

Reason to switch : Looking for better customer support.

4.3/5

“Had a terrible experience with Klaviyo, and it keeps getting worse by the day”

Klaviyo is expensive, and the support is not good.

Pros : The networks effect is the only advantage of using Klaviyo.

Cons : Using Klaviyo for more than 4 years and it's been a horrible experience.

Reason to switch : Klaviyo is a bit costly for us, and their customer support has got worse over time.

4.3/5

“There are many alternative options available to Klaviyo”

Klaviyo works smoothly with Shopify, but it is too expensive.

Pros : Klaviyo works well with Shopify. It also allows for easy division.

Cons : The Pricing is bit costly for small businesses.

Switched from : Omnisend

Reason to switch : Its poor customer service forced us to search for more reliable and budget-friendly options.

4.2/5

“Helps to organize our email list”

It helps us target customers better and integrates well.

Pros : It allows us to create multiple segments from our lists to target different customers based on locations and seasons.

Cons : It should offer more flexible pricing.

Reason to switch : Want more flexible pricing options.

4.2/5

“A Perfect marketing tool for improving any businesses marketing ops”

We need SMS support across the countries.

Pros : Klaviyo helps its users to organize emails according to the season and location and gives you easy-to-understand reports.

Cons : Its SMS feature is limited.

Switched from : GetResponse

Reason to switch : We need SMS support across the countries.

4.2/5

“My two cents on Klaviyo”

It offers unique features for businesses.

Pros : Klaviyo is a great fit for my business needs and has special built-in features.

Cons : Some features need to be improved.

Reason to switch : Needed more features.

4.2/5

“Perfect SMS customer contact system designed for e-commerce”

It is an amazing software, but the interface needs an update.

Pros : Sending emails with Klaviyo is easy and it gives you a lot of customer information.

Cons : The interface is outdated.

Reason to switch : We wanted an updated platform.

4.1/5

“Had a Great experience with Klaviyo”

Klaviyo is user-friendly and great for beginners.

Pros : Klaviyo provides a range of easy-to-use templates for automation and campaigns. It's a perfect software especially if your email list is under 500 emails per month.

Cons : The monthly email limit is not sufficient. Try evaluating some other tool for a smoother working experience.

Switched from : SendinBlue

Reason to switch : Needed a platform without strict email limits.

4.1/5

“Try and Tested Best Email Marketing Software”

Klaviyo is perfect for e-commerce with great integration and support, however, its SMS availability is limited.

Pros : I am a certified partner with Klaviyo and I've used it for more than 6 years now. The customer support team is very helpful and supportive.

Cons : SMS service of Klaviyo is geographically limited and only available in a few countries.

Switched from : Drip Marketing Automation Software

Reason to switch : Want SMS support.

4.1/5

“It is the Perfect Platform to Grow Your Email Marketing Campaigns”

It doesn't have scheduling features, but it has a great analytics dashboard.

Pros : The analytics dashboard is just amazing.

Cons : Some features can’t be scheduled.

Reason to switch : Required better scheduling options for more features.