Ihelpdesk Reviews & Ratings

4.5/5

“A Decent Solution for Customer Support”

Ihelpdesk helps us manage customer support smoothly. The ticketing system is easy to use, but the reporting features could be improved.

Pros : Simple interface, good ticket tracking.

Cons : Reporting could be better.

Switched from : Zoho Desk

Reason to switch : Wanted a more affordable alternative.

4.3/5

“Good Support System but Needs More Features”

Ihelpdesk makes managing support requests easy, but I wish it had better analytics to track performance.

Pros : Helps manage customer requests efficiently.

Cons : Could use more reporting and analytics.

Switched from : Salesforce Service Cloud

Reason to switch : Ihelpdesk was more affordable for a small team.

4.2/5

“Works Well but Needs More Updates”

Ihelpdesk is reliable and easy to use, but it feels like it hasn’t been updated in a while. More features and a modern design would make it even better.

Pros : Reliable ticketing system, easy to use.

Cons : Needs regular updates.

Switched from : Zoho Desk

Reason to switch : Ihelpdesk was more cost-effective.

4.2/5

“Gets the Job Done”

Ihelpdesk is a basic but functional helpdesk software. It works well for tracking tickets, but it doesn’t have the automation features that some other platforms offer.

Pros : Simple setup, easy ticket tracking.

Cons : Lacks automation features.

Switched from : Jitbit Helpdesk

Reason to switch : Needed something easier to use.

4.2/5

“Good for Small Teams”

This software works well for small teams like ours. It’s easy to set up and use. However, it may not be powerful enough for larger companies with high support demand.

Pros : Lightweight, easy to set up.

Cons : Not ideal for large companies.

Switched from : Help Scout

Reason to switch : Ihelpdesk was a simpler option.

4.2/5

“A Good Budget-Friendly Option”

If you need a budget-friendly helpdesk, Ihelpdesk is a good choice. However, it doesn’t integrate with as many other tools as I would like.

Pros : Inexpensive, reliable.

Cons : Limited integrations.

Switched from : Kayako

Reason to switch : Needed a more affordable option.

4.2/5

“Decent but Needs Improvements”

Ihelpdesk gets the job done, but the interface looks old. If they update the design and improve the speed, it could be even better.

Pros : Basic features work well.

Cons : UI feels outdated.

Switched from : LiveAgent

Reason to switch : Ihelpdesk had a better pricing structure.

4.1/5

“Simple and Easy to Use”

Ihelpdesk is very simple to use. I was able to start managing tickets right away without much training. The only thing I wish for is more customization options to fit our company’s needs better.

Pros : User-friendly, easy ticket management.

Cons : Limited customization options.

Switched from : K7 Diag tool

Reason to switch : Ihelpdesk was more budget-friendly.

4.1/5

“Decent for a Small Business”

Ihelpdesk is good for small businesses that need a simple helpdesk solution. However, it might not be the best choice for bigger companies.

Pros : Straightforward and simple.

Cons : Not as powerful as other helpdesk tools.

Switched from : Helpdesk - Support Ticketing Management

Reason to switch : Better pricing and ease of use.

4.1/5

“Affordable and Reliable Helpdesk Software”

Ihelpdesk is a great helpdesk software for small businesses. It does the job without breaking the bank. However, if you need advanced features, you might find it a bit limited.

Pros : Cost-effective, reliable performance.

Cons : Lacks advanced features.

Switched from : Help Desk Software

Reason to switch : Ihelpdesk had better pricing for our needs.