Hiver Help Desk Software Reviews & Ratings

Check out Hiver Help Desk Software reviews by verified users. Discover what businesses are saying about Hiver Help Desk Software on Techjockey.

Have recommended this product

Overall Score

5/5

Based on 2 Reviews

Features 5/5

Value for Money 5/5

Ease of Use 5/5

Customer Support 5/5

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Hiver Help Desk Software User Reviews ( 2 )

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Sowmya Chellaperumal

Verified reviewer:

Associate, IT

101-500 Employees

Software user since: 6-12 months

Reviewed on: Jul 3, 2023

5/5

“Seamless Collaboration Made Easy with Hiver”

Pros : I can't remember the last time i had to forward or cc someone on a thread. That's how transformative the tool is. Hiver is incredibly intuitive and user-friendly. It allows us to assign emails to team members, add tags, and leave internal notes—all within the familiar Gmail interface. This level of organization and collaboration has drastically improved our team's productivity and ensured that nothing falls through the cracks.

Cons : None that I could think of

Reason to switch : Hiver has revolutionized the way our team collaborates, communicates, and handles email management. Its seamless integration with Gmail, user-friendly interface, email templates, shared drafts, and powerful analytics have made it an indispensable tool for me. If you are looking to enhance your team's productivity and streamline communication, I highly recommend giving Hiver a try. You won't be disappointed!

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Arjun Rajagopal

Verified reviewer:

Manager, IT

101-500 Employees

Software user since: < 6 months

Reviewed on: Jun 23, 2023

5/5

“The easiest helpdesk to use in the market.”

Pros : The platform required no implementation, easy onboarding with a 30 mins call directly from Hiver. Agents learn the tool within 30 mins, no need for a training call and has very affordable pricing.Highly recommended.

Cons : None

Switched from : Freshdesk

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5