HCL SX ITSM Reviews & Ratings

5/5

“Enhanced collaboration and productivity in a single platform”

: HCL SX has improved our operations in several ways. Simply put, it has made everything much faster. What used to take weeks—managing tickets, seeking updates, tracking delivery—is now completed quickly, without compromising on quality.

Pros : HCL SX offers various options to quickly route ticket assignments, notify teams for faster delivery within SLAs, generate and share ticket summaries, along with analytics to track and review performance. Overall, it helps us meet our SLAs efficiently. I also appreciate the cool appointment and action features that enhance collaboration.

Cons : None that I can think of.

5/5

“Fabulous User Experience considering the price we paid for buying this software”

There is no complex coding in HCL SX which enabled my enterprise with a user-friendly and quick onboarding experience.

Pros : It is Ease to Use, Increases overall operational efficiency, and provides scalability within the enterprise.

Cons : No cons

4.7/5

“HCL SX is highly affordable given the extensive range of features it provides”

SX offers great value with its low cost and simple licensing model. There are no hidden charges, making it an affordable choice with a range of features. Highly recommended for driving service operations.

Pros : We’ve seen a significant reduction in our total cost of ownership since SX combines product subscription, support, and professional services all in one place.

Cons : Look forward to SX getting analyst recognitions.

4.7/5

“An adaptable and scalable solution for our future growth”

The flexibility and scalability of HCL SX were key factors in our decision. The platform can be tailored to fit our specific workflows and processes, ensuring a smooth integration with our existing IT infrastructure.

Pros : HCL SX seamlessly scales with our evolving needs. We're confident that this solution will continue to support us as our business grows.

Cons : Nothing to say really.

4.7/5

“HCL SX is a great service management tool!”

Pros : Good features at a great value. This has been a gamechanger for our company.

Cons : UX could be better.

Reason to switch : Simple to use and good service delivery.

4.5/5

“A platform offering core service management plus much more”

SX covers all the essentials for core service management and offers much more. While we initially sought an ITSM solution, we discovered additional valuable features like governance, resource unit computation, and analytics, among others. We’re also excited about the upcoming AI-driven capabilities.

Pros : All service management processes are seamlessly integrated, providing comprehensive visibility into operations. You can expect a great user experience and take advantage of the highly configurable interface to adapt as you evolve.

Cons : Expecting more vendor management capabilities.

4.5/5

“Catalog management is a breeze with SX”

Creating and publishing catalogs has never been easier. HCL SX provides a no-code platform, allowing our business admins to manage offerings without coding. The easy-to-use interface ensures a smooth and consistent experience.

Pros : We no longer need heavy customization since our business admins can easily configure and publish catalogs directly on HCL SX. This significantly accelerates time to market.

Cons : Can support more languages.