Freshbooks Reviews & Ratings

5/5

“Excellent invoice feature for small business”

Pros : The excellent invoice features are very useful and helpful for a small business to make use of it.

Cons : The only thing I find least appealing about FreshBooks is the limitations on users. FreshBooks can only be used by one person.

Switched from : QuickBooks

Reason to switch : It does exactly what I need, and it's better than any other.

4.7/5

“Best Inventory management software, maximum ROI, increased sales, operate with minimum staff”

Pros : Best software with amazing customer service. Features are best to use for sales in business. Best staff members who always are there to help their customers happily.

Cons : Nothing

Switched from : Dhan Mandi Merchant Accounting Software

Reason to switch : To get upgraded and to learn new things in technology firm

4.6/5

“Nice eye-catching UI design and very user-friendly navigation.”

Pros : FreshBooks' mobile app has the most interesting features like eye-catching UI design and very user-friendly navigation.

Cons : Freshbooks has an expense feature problem. Although it can connect to your bank account in order to pull in your charges automatically, it doesn't stay connected.

Switched from : Wave Accounting

Reason to switch : FreshBooks' mobile app has the most interesting thing to track and monitor expenses handy

4.5/5

“The overall experience with FreshBooks was great.”

Pros : It supports invoicing. What I enjoyed the most was estimating. This is important for customers who need to estimate or for projects.

Cons : FreshBooks does not offer accounting functions that are actually needed.

Reason to switch : FreshBooks is a great accounting and invoice management software for startups.

3.7/5

“FreshBooks: Great Product and Service”

FreshBooks offers great ease of use and outstanding customer service. It’s a perfect solution for small business owners frustrated with other complex accounting software.

Pros : After struggling with another major brand, FreshBooks has been a refreshing change. Their support team is always helpful, making the transition smooth.

Cons : I haven’t found any serious issues with FreshBooks. It would be nice to have a live chat support option, but the phone support is excellent.

Switched from : Sage Accounting

Reason to switch : I switched from Sage Accounting due to FreshBooks’ superior customer support and simpler interface, which better suits my business needs.

3.6/5

“FreshBooks is a Game Changer for Small Businesses”

FreshBooks simplifies accounting for small business owners. It’s easy to set up, user-friendly, and offers excellent customer support. It integrates smoothly with bank accounts.

Pros : FreshBooks is super easy to use, even for someone like me who doesn’t have an accounting background. The support team is so good, always ready to help with any issues. Integrating with my bank accounts was seamless, and now I can keep track of my business finances daily.

Cons : So far, I haven’t found anything to dislike about FreshBooks. It’s been a perfect fit for my small business needs.

Switched from : QuickBooks

Reason to switch : QuickBooks Online was too complex for my needs. FreshBooks offers the right balance of features without overwhelming me, making it the ideal choice for my small business.

3.6/5

“FreshBooks: Simple and Reliable”

FreshBooks offers a user-friendly interface with excellent customer service. It’s perfect for small businesses, though ACH payment processing can sometimes be slow.

Pros : FreshBooks is incredibly flexible and easy to use, making it a great choice for my small business. I love the timer and expense tracking features. It has been a reliable tool before and after the pandemic, always ready to support my business needs.

Cons : ACH payments can be slow to clear, causing delays in processing deposits. This can be a problem when clients need things done quickly.

Switched from : Zoho Books

Reason to switch : I switched from Zoho Books because FreshBooks provided a more pleasant user experience and better customer support, which were crucial for my business.

3.5/5

“Service and Simplicity Make FreshBooks Stand Out”

FreshBooks excels in customer support and ease of use. It’s a great tool for those new to bookkeeping, though handling some transactions might require extra effort.

Pros : The live support from FreshBooks is amazing. As someone new to bookkeeping, I found their team incredibly patient and helpful. They guided me through every step, making sure I understood how to use the app effectively. Their support has been a key reason for my satisfaction.

Cons : Managing incoming money through deposits and refunds can be a bit complicated. It takes a few extra steps to get it right, which can be frustrating.

Switched from : Wave Accounting

Reason to switch : I switched from Wave Accounting because FreshBooks offers superior customer support and a more intuitive interface for managing my finances.

3.5/5

“Easy Law Firm Billing with FreshBooks”

FreshBooks is ideal for law firms, simplifying client account management and invoicing. The exceptional support team ensures you’re never stuck with any issues.

Pros : Creating client accounts and generating invoices is very straightforward with FreshBooks. The support team is outstanding.

Cons : There’s nothing negative I can say about FreshBooks. It’s been excellent for my needs.

Switched from : Clear Books

Reason to switch : I switched from Clear Books because FreshBooks offered a more streamlined and user-friendly invoicing system, along with excellent customer support.

3.3/5

“Very Impressed with FreshBooks”

FreshBooks simplifies estimating and invoicing, making it easy to manage client payments. The interface is user-friendly, though the Petty Cash feature might take some time to get used to.

Pros : FreshBooks makes creating estimates and invoices simple. It’s easy to submit proposals and track payments, streamlining the whole process.

Cons : The Petty Cash holding place for transactions before reconciliation takes some getting used to. It’s different from what I was used to with QuickBooks, but I’m starting to understand it better.

Switched from : QuickBooks

Reason to switch : I switched from QuickBooks because FreshBooks offered a simpler and more intuitive interface for managing estimates and invoices.