Cratio CRM Reviews & Ratings

4.5/5

“Customizable software”

Pros : Distinctive strategies, will catch the leads naturally, channel the need according to the classes, outsider combination for better administration, will enable you to out to do report customizations.

Cons : The API is minimal surrey that expands its reaction time

4.3/5

“Perfect for Managing on the Go”

Even when I am not at my desk, I can track leads and update my team thanks to the Cratio CRM mobile app. It took me a little while to get used to some of the more sophisticated features, but after I did, everything went well.

Pros : The app is great and functions well on my phone. I can update my team on the go which is great.

Cons : Getting used to certain features may take some time. Especially on the advanced stuff, it may take some trial and error.

Switched from : Microsoft Dynamics Crm

Reason to switch : Dynamic 365 was good but Cratio CRM offered a simpler and mobile friendly.

4.3/5

“Budget Friendly and Gets the Job Done”

Cratio CRM is reasonably priced without sacrificing necessary functionality. Although I wish the user interface (UI) looked a little more contemporary, it functions well for managing leads and automating activities.

Pros : It is affordable and will not make me completely broke. This is huge for smaller businesses like mine.

Cons : Even though it is functional, the UI feels outdated and the design is not exactly the sleekest thing.

Switched from : Pipedrive CRM

Reason to switch : I moved from Pipedrive since the pricing was adding up quickly.

4.3/5

“Great Insights but Email Campaigns Could Improve”

I can quickly see my strengths and areas for improvement. I appreciate how nicely the email campaign elements work with other programs I use, even though they feel a little simple.

Pros : I like how I can generate detailed reports that give me insights into what is working and what is not.

Cons : The email campaign features feel basic, but at least it integrates well.

Switched from : Bitrix24

Reason to switch : Bitrix24 felt too complex and had too many features I do not need.

4.3/5

“Helpful unbiased and knowledgeable”

Pros : Very satisfied with the quick response time.

Cons : N/A

4.2/5

“Great for Managing Leads but Needs Offline Mode”

I can manage and keep track of everything, so I never lose a potential client. The only drawback is that I am stuck if I do not have internet connectivity because it does not function offline.

Pros : It has helped me improve my lead management. It helps me track and organize leads. Therefore, there is no potential customer slips.

Cons : There is no offline mode. If I do not have access to the internet, I cannot get much done.

Switched from : Leadsquared

Reason to switch : Cratio CRM offered a more straightforward way to manage lead management.

4.2/5

“Time Saving Automation but Reporting Could Be Better”

Cratio CRM’s automation tools are great. My workflow runs well and I have saved a ton of time by setting up reminders and follow-ups. To better suit my unique requirements, I would prefer if the reporting tools were more adaptable.

Pros : It makes setting up automated follow-ups and reminders easier. The automation features have saved me a lot of time.

Cons : There is limited customization for reports. I wish I could change and alter reports to suit my needs.

Switched from : HubSpot

Reason to switch : I moved from HubSpot since it felt too expensive for my small business.

4.2/5

“Seamless Integration but Mobile App Could Be Smoother”

Cratio CRM is convenient for my everyday workflow since it integrates flawlessly with apps like WhatsApp and email. However, it can be a little annoying when I am attempting to update a lot of data quickly.

Pros : It connects well with the tools I already use, like email and WhatsApp. There are no awkward tech hiccups.

Cons : I experienced lag sometimes in the mobile app when I am trying to update a lot of data at once.

Reason to switch : Cratio CRM offered better integrations for lead management and sales than Zendesk.

4.2/5

“Simple, Effective and Worth the Switch”

Among the CRMs I have used in the past, Cratio CRM is particularly user-friendly. However, it took a little while to set everything up at first, but once it was complete, handling leads and automating activities was simple.

Pros : I felt like the interface was one of the easiest to use amongst the CRM’s I have tried in the past.

Cons : The initial setup took me some time to set everything up. It is not complicated but time-consuming.

Switched from : Zoho Corporation

Reason to switch : I switched from Zoho since I wanted a tool that was easier to use.

4.2/5

“Customizable and Just What I Needed”

My company has benefited from Cratio CRM's high degree of customization. I was able to modify it to fit my workflow, which simplified things. The value I received even with the basic plan made it worthwhile, even though several of the features I desired were only available with higher-tier plans.

Pros : I like how I can customize and change it to match my workflow. It feels like it was built for me.

Cons : The basic plan felt restrictive with some features I wanted were locked behind a pay wall.

Switched from : Salesforce Marketing Cloud Partners

Reason to switch : Cratio CRM was simpler and a more affordable solution than Salesforce.