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By : Bitrix 24

4.3 ( 19 reviews )
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Bitrix24 Reviews & Ratings

Check out Bitrix24 reviews by verified users. Discover what businesses are saying about Bitrix24 on Techjockey.


84%

Have recommended this product

Overall Score

4.3/5
Based on 19 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Bitrix24 Pros and Cons

Pros

pros_icon “The pricing for premium plans is reasonable compared to other platforms. The features are great for the value.” PRAVIN - Jan 2, 2025

pros_icon “I like how it integrates with most of the applications I use. It pairs up nicely with apps like Gmail, Zapier and even some niche tools my team uses.” Girish Sitoke - Dec 18, 2024

pros_icon “I did not expect it to have a built-in telephony. But being able to make calls from the platform is nice.” Justice - Dec 3, 2024

Cons

cons_icon “The platform tries to do everything which can make it feel too much. Sometimes I wish they would just focus on the core features.” PRAVIN - Jan 2, 2025

cons_icon “Sometimes I have noticed that some features stop working properly which can be a headache.” Girish Sitoke - Dec 18, 2024

cons_icon “Although the customization is great, it is not very friendly. I had to go though forums to properly learn it.” Justice - Dec 3, 2024

Bitrix24 Video Reviews

youtubeVideoId

“Bitrix24 CRM Review - Everything You Need To Know”

4.5

Review by: basicvalue

youtubeVideoId

“Bitrix24 CRM Review | Is It The Best CRM Software”

4.3

Review by: solutionseekershub

Bitrix24 User Reviews ( 17 )

AS

Amit Singh

Verified reviewer:twitter_verify

User

Reviewed on: Nov 25, 2016

4.9/5

“good experience”

Pros :

Cons :

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

9/10
SS

Shiv Shankar

Verified reviewer:linkedin_verify

Administrator, IT

2-100 Employees

Software user since: < 6 months

Reviewed on: Mar 25, 2022

4.6/5

“Bitrix 24 offers many features to help team work more effectively.”

Pros :

Cons :

Switched from : ReadyTalk

Reason to switch : Bitrix 24 is more efficient.

Features

5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

5/5

Likely to Recommend

8/10
NM

Nitesh manchanda

Verified reviewer:linkedin_verify

Administrator, Logistics and Supply Chain

2-100 Employees

Software user since: < 6 months

Reviewed on: Feb 28, 2022

4.5/5

“Track leads and manage business more effectively.”

Pros :

Cons :

Reason to switch : Bitrix 24 CRM is equipped with a wide range of features, from task and project management tools to website builder, video calls, and much more

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

8/10
MC

Mayur Charde

Verified reviewer:linkedin_verify

Administrator, Logistics and Supply Chain

2-100 Employees

Software user since: < 6 months

Reviewed on: Feb 28, 2022

4.5/5

“Track leads and manage business more effectively.”

Pros :

Cons :

Reason to switch : Bitrix 24 CRM is equipped with a wide range of features, from task and project management tools to website builder, video calls, and much more

Features

4.5/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

8/10
LS

Lalit Sah

Verified reviewer:linkedin_verify

Associate, IT

2-100 Employees

Software user since: 6-12 months

Reviewed on: Mar 1, 2022

4.3/5

“Bitrix 24 is best CRM tool!”

Pros :

Cons :

Features

5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

8/10
SS

Sandeep Savita Tiwari

Verified reviewer:linkedin_verify

Human Resources, Staffing and Recruiting

101-500 Employees

Software user since: < 6 months

Reviewed on: Sep 27, 2024

4.3/5

“Automation is a Lifesaver, but Support Could Be Faster”

I like that Bitrix24 allows me to automate workflows and set up recurring actions because it eliminates the need for me to continuously check for updates. But customer service can be a little slow at times.

Pros :

Cons :

Switched from : Basecamp

Reason to switch : Basecamp did not have the automation options for task management and workflows.

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4.5/5

Likely to Recommend

8/10
MK

Mahesh Kumar

Verified reviewer:linkedin_verify

Administrator, E-commerce

2-100 Employees

Software user since: 6-12 months

Reviewed on: Mar 26, 2022

4.2/5

“Bitrix is an excellent solution for small and large businesses.”

Pros :

Cons :

Features

4.5/5

Value for Money

4.5/5

Customer Support

4/5

Ease of Use

4/5

Likely to Recommend

8/10
RM

Rohit Makin

Verified reviewer:linkedin_verify

Human Resources, Computer Networking

101-500 Employees

Software user since: < 6 months

Reviewed on: Jul 24, 2024

4.2/5

“Great CRM Features but Mobile App Needs Work”

It simplifies my life by assisting me with lead tracking, customer management, and work automation. But the mobile app can be annoying because it crashes frequently while I am on the road and is not as dependable as the desktop version.

Pros :

Cons :

Switched from : Slack

Reason to switch : Bitrix24 gave us an all-in-one platform to manage both communication with CRM features unlike Slack.

Features

4/5

Value for Money

4.5/5

Customer Support

4.5/5

Ease of Use

4/5

Likely to Recommend

8/10
GS

Girish Sitoke

Verified reviewer:linkedin_verify

Administrator, Human Resources

101-500 Employees

Software user since: 1-2 years

Reviewed on: Dec 18, 2024

4.2/5

“Great Integrations but Bugs Can Be Frustrating”

The integration of Bitrix24 with programs like Gmail, Zapier, and even certain specialized tools that my team uses is something I value. But following upgrades, I have found that various functionalities sometimes cease functioning, which may be annoying.

Pros :

Cons :

Switched from : Trello

Reason to switch : Trello did not provide a more secure platform that offered integrations and other features.

Features

4/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

8/10
S

Satish

Verified reviewer:linkedin_verify

Human Resources, Cyber Security

501-1000 Employees

Reviewed on: Aug 17, 2024

4.2/5

“Perfect for Collaboration but Free Plan Has Limits”

Like Slack, Zoom, and Google Drive combined, Bitrix24 is a tool for teamwork because it allows you to share files, do video calls, and communicate all in one location. However, the free plan seems constrained, particularly when managing larger files.

Pros :

Cons :

Switched from : Monday Work Management

Reason to switch : We switched from Monday Work Management since we wanted stronger collaboration tools and built-in CRM to streamline communication.

Features

4/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

Likely to Recommend

8/10

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