Jira Reviews & Ratings

Check out Jira reviews by verified users. Discover what businesses are saying about Jira on Techjockey.

Have recommended this product

Overall Score

4.4/5

Based on 39 Reviews

Features 4.5/5

Value for Money 4.3/5

Ease of Use 4.4/5

Customer Support 4.4/5

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Jira Pros and Cons

Pros

pros_icon “It can easily integrate Jira with our company portal for employee time logging, aiding in resource planning and management.” Ashish Anand - Jun 21, 2024

pros_icon “Powerful Functionality: Jira shines in managing tasks, bugs, and project issues, making it a go-to choice for complex project management.” Nitin - Jun 9, 2024

pros_icon “Intuitive and user-friendly interface. Seamless integration with test management systems. Centralized platform for all testing activities.” Hritik Tomar - Mar 14, 2024

Cons

cons_icon “While Jira is user-friendly, sometimes it feels a bit complex for those unfamiliar with project management software. The abundance of features can be overwhelming initially.” Tushar Vadhavana - Jun 24, 2024

cons_icon “Jira can be challenging due to its complexity and learning curve. ” Varsh Kumari - Jun 21, 2024

cons_icon “It can be overwhelming for beginners due to numerous features.” Ramesh Kumar - Jun 21, 2024

Editorial Review for Jira

Editorial Review Content

1. About Jira
2. Pros & Cons of Jira
3. Jira Features & Capabilities
4. Jira Support & Services
5. Who Uses Jira Project Management Software: Audience & Use Cases?
6. Jira Plans and Pricing
7. Jira Hosting Options
8. Jira Competitors & Alternatives
9. Techjockey’s Final Verdict

Reviewed by

Sajag Singh

Head, E-commerce

Software user since: 2+ years

About Jira

Jira is a project management software for agile teams that helps them to build software by staying aligned. It offers a centralized platform that empowers teams to plan, track, release, report, and automate their projects.

Jira comes with both readymade templates and customization options that allow teams to select their preferred boards, Scrum or Kanban, and optimize according to their team requirements. In addition to this, project management system also helps your developers to stay focused on their coding, and not on taking updates with DevOps.

Let’s review all these features in detail, with Jira’s pros and cons, and understand if Jira is the right project management tool for your organization.

Pros & Cons of Jira

Scrum and Kanban boards can be used by teams
Easily tracks multiple projects simultaneously
Any project's development status is easily visible
Complete transparency and clarity on task ownership
Auto text completion that helps in creating tickets quickly

Non-technical professionals must learn quickly
Jira migration is manual and complicated
Report customization can be complicated for nontechnical users
If you have a large team, it's expensive
A custom logo or background image might not work

Jira Features & Capabilities

Drag & Drop Automation

The automation capabilities of Jira come with drag and drop feature that enables your teams to easily focus on important things. Users can automate any task by using in-built templates and customizing, if required. These templates are available for Jira + GitHub, Bitbucket, or GitLab, service management, software teams, Jira + MS Teams/ Slack, etc.

Project Specific Dashboards

Jira allows users to organize projects and even track their progress through specific dashboards. These dashboards also come with multiple built-in widgets, and customization options so that users easily get the best view of their preferred workflow.

Scrum Boards

Scrum boards help teams to break down large and complex projects into smaller manageable tasks. Users can create different boards as per their stages of the workflow and move them across as they reach the completion stage. For instance, users can create boards to track and manage tasks in To Do, in progress, in review, and finally when they are to be marked complete.

In fact, project managers and team leads can also assign tasks to define the accountability of every team member. This provides clarity to everyone about their individual responsibilities while giving them a bird’s eye view of how a task is progressing in each stage. This helps your teams stay focused, ship faster, and work in sprints to ensure deliverables are completed at set intervals.

Kanban Boards

Kanban boards in Jira focus on reducing the project completion time by limiting the tasks that you have in progress. Every step or column in your workflow has a set capacity of tasks that can be added, and users need to make space for new tasks by moving them forward in the workflow.

This further helps in maximizing your team’s efficiency as they can clearly see their backlog and clear it as per the task priority. It gives your team complete transparency on the status of the project. Moreover, greater transparency allows project managers to deliver faster outputs by allowing them to identify workflow blockages using a visual view of a project’s development.

Roadmaps

Roadmaps help achieve better coordination across teams and plan smarter to achieve timely targets. Jira offers two roadmaps, basic and advanced, where the basic roadmaps help managers track their team’s progress, and advanced roadmaps help track the progress of company-wide initiatives across multiple teams. Both the roadmaps help in understanding the bigger picture of a project as well as an individual’s contribution.

In addition to this, roadmaps help you get a clear picture of teams’ dependencies and accountability and identify roadblocks. In fact, using advanced roadmaps, managers and stakeholders can calculate each team’s capacity and set goals accordingly.

Bug Tracking

Bugs Tracking is a type of template that focuses on reporting, tracking, and prioritizing bugs. Users can track bugs and centralize bug reports in one place. In fact, for more precision and clarity, you can add context to each bug by attaching labels, attachments, custom fields, and other options. Users can also optimize debugging by creating a specific workflow for bug resolution. Further, you can prioritize bug squashing before they cause much trouble by taking required actions on time

Integrations

Jira will easily merge with your current way of working with its more than 3000 integration options. You can integrate all the major apps in the category of admin tools, CRM, design tools, documentation, messaging, security, testing, and many more. You can even search for apps to integrate by applying a filter for cloud fortified apps, free for all teams, partner supported, etc.

Reports & Insights

Jira’s reporting capabilities help users to generate more than 15 instant reports for every stage of their workflow, right from planning to final delivery of the project. These reports include a control chart, sprint report, burndown chart, resolution time report, etc. The same reports can be used to make data driven decisions and track teams’ progress.

Jira Support & Services

Jira extends complete support to its users so that they don’t face any issues during the implementation process or even after that.

Along with providing basic customer support through emails, tickets, FAQs, and community forums, Jira also offers Atlassian Documents which helps users during the administration process. This project management system also provides complete support during the cloud migration journey by helping users with assessment, planning, preparation, testing, migration, and the final launch.

However, one thing that might concern Jira users is the unavailability of Jira’s phone and live chat support. Although, you can fill up an inquiry form for different matters on Jira’s official website and the team will get back to you soon.

Who Uses Jira Project Management Software: Audience & Use Cases?

Along with software development, Jira work management software can also be used across other teams and industries. It can help your finance, HR, IT, legal, operations, marketing, logistics, sales, and more teams to become efficient and simplify workflows.

Let’s further understand what use cases the project management software can help you with:

Content & Campaign Management
Issue & Bug Tracking
Sales Pipeline Management
Reviewing Performance
Recruitment & Employee Onboarding
Policy Management
Overall Project Management

Jira Plans and Pricing

Jira Plans	Pricing
Jira Free	Free
Jira Standard	Rs 639 / user / month
Jira Premium	Rs 1256 / user / month
Jira Enterprise	Price On Request

Jira FREE Plan

Jira project management software offers a free forever plan for 10 users so that users can test the software. It allows users to create unlimited project boards following any agile framework such as kanban or scrum to get better visibility over their work. In addition to this, users can also create backlogs and roadmaps that will help them create a to do list and execute it by making a plan for their team. Moreover, the free plan also comes with 2 GB of storage, community support services, and multiple reports with actionable and real time insights that help managers to analyze their team’s performance.

Jira Paid Plans

Jira offers two paid plans – Standard and Premium that include everything from the free plan with an extension of features. For instance, the paid plans can be used by up to 35000 users where they can assign customized roles and permissions. The Standard plan also comes with 250 GB of storage and the Premium plan with unlimited storage. Even in terms of customer support, the paid plans get premium support along with advanced roadmaps, guaranteed uptime SLA, project archiving, centralized security controls, and more. To try all these features, you can avail yourself of a 7 day free trial and check if Jira fits right in your organization or not.

Jira Hosting Options

Jira comes with two hosting options – cloud and data center:

Jira Software Cloud: This hosting option is more suitable for small businesses that want an instant start without getting into the challenges of hosting software on data centers.
Jira Software Data Center: The data center hosting option is a better choice for large enterprises that work on large and complex projects. These data centers can be hosted either on IaaS, Infrastructure as a service like Amazon Web Services and Azure, or on on-premises data servers.

Jira Competitors & Alternatives

Project Management Software	Free Trial	Pricing
Jira	7 Day Free Trial	Rs 639 / user / month
Asana	30 Day Free Trial	Rs 902 / user / month
Trello	14 Day Free Trial	Rs 411 / user / month
ClickUp	No	Rs 410 / user / month
Confluence	7 Day Free Trial	Rs 472 / user / month

Techjockey’s Final Verdict

Jira project management software is one of the best work management tools, especially for developers. It comes with in-built templates as well as customization options that help you to create optimized workflows according to your organizational requirements. If you have very basic project management requirements, you can go ahead with using Jira’s free plan. And with time, when your team expands and workflows get more complex, you can switch to their paid plans.

However, Jira has a steep learning curve which might make it difficult for non-technical people in your team to adapt to the system. So, you need to ensure that everyone is equipped and trained enough to make the best of the project management software.

Jira Video Reviews

“Jira Core Walkthrough and Review”

4.8

Review by: TechnologyAdvice

“Jira Software Review | Best Online Project Management Reviews”

4.8

Review by: BestReviewsNet

“Jira Software Review ”

4.8

Review by: womeninsmallbusiness

Jira User Reviews ( 36 )

Sort By :

rkk

Verified reviewer:

Reviewed on: Apr 11, 2023

5/5

“Best tool for developers and product managers”

Pros : Jira can be easily customized to fit the specific needs of a team or project. Jira integrates with a wide range of third-party tools, such as Slack, GitHub, and Confluence, making it easy to manage projects across different platforms.

Cons : Jira can be complex and overwhelming for new users. It has a steep learning curve, and users may need training or support to get started. Jira is a premium tool, and its pricing can be prohibitive for smaller teams or startups.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Lalit Sharma

User

Reviewed on: Mar 11, 2018

5/5

“My tracking platform”

Pros : We can easily reprogram issues, manages project very well. We can efficient ly organize and assign work.

Cons : It requires some training before using,performance issues.

Features

5/5

Value for Money

4/5

Customer Support

4/5

Ease of Use

4/5

Nikhil chavan

Verified reviewer:

2-100 Employees

Software user since: 1-2 years

Reviewed on: Dec 15, 2023

4.8/5

“A trust worthy tool for Project Management”

Pros : Atlassian Jira Software is being used by numerous departments within the IT group. We mainly use it for bug and defect tracking, plus we also use it to coordinate and communicate tasks within a single or multiple departments. This software solves the hassle of tracking and documenting our activities. It also allows us to summarize our progress and generate in depth reports easily.

Cons : None

Switched from : Asana

Reason to switch : There were some customization challenges

Features

4.5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Bharat bhushan

Verified reviewer:

Product Head

101-500 Employees

Software user since: 2+ years

Reviewed on: Jun 26, 2024

4.7/5

“Streamlining Project Management with Jira”

Pros : Jira shines in organizing work into projects, facilitating team collaboration through features like sprint planning and task assignment. The user-friendly board layout consolidates all project details in one place. The automation of tasks through workflows is a standout feature, offering insights into time constraints and project delays. The recent mobile accessibility makes it even more convenient.

Cons : While Jira is a powerful tool, its user interface can be challenging for beginners due to the abundance of features. The cost of plans, especially for limited editions with fewer features, may pose a drawback. Despite this, it remains a popular choice for mid-sized and large-scale companies.

Reason to switch : Jira efficiently addresses our project management needs, particularly when handling multiple projects simultaneously. With three to four projects ongoing in our team, Jira's capabilities significantly simplify project management processes.

Features

5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Janvi Suman

Verified reviewer:

Project Manager, Project Management

2-100 Employees

Software user since: 1-2 years

Reviewed on: Jun 21, 2024

4.7/5

“Simplifying Work with Jira”

Jira is a game-changer for our Product and Development teams. It acts as a central hub for all our tech and product projects. We've seamlessly integrated it with Bitbucket and Confluence, creating an efficient system to track every aspect of our projects. The added bonus is the abundance of insightful reports and a user-friendly dashboard.

Pros : Jira is a powerful issue-tracking tool that lets us create and tweak workflows to match our unique project management processes. Its compatibility with various development and collaboration tools, including Bitbucket and Confluence.

Cons : The only drawback, it's the cost, especially for larger organizations or heavy add-on users.

Reason to switch : Jira became our go-to solution when our Product and Development teams struggled with daily tickets challenges. Its powerful issue-tracking tool allows us to tailor workflows to our project and team needs easily.

Features

4/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Khemesh Thakur

Verified reviewer:

Product Manager, IT

101-500 Employees

Software user since: 1-2 years

Reviewed on: Jan 20, 2023

4.7/5

“Amazing tool for PMs”

Pros : I have used many tools, But I found JIRA most efficient tool for project management, You Can see backlogs here, and plan sprints, It also has a mobile app that is easy to understand and use, Create stories and many more.

Cons : No built-in timeline to track your project progress

Switched from : Asana

Reason to switch : Good to manage a large project.

Features

5/5

Value for Money

5/5

Customer Support

4/5

Ease of Use

5/5

Ramesh Kumar

Verified reviewer:

Project Manager, Project Management

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jun 21, 2024

4.7/5

“Solving Problems the Jira Way”

Pros : Jira adapts to your team's unique processes. It aligns with agile methodologies like Scrum and Kanban. Further, efficiently create, prioritize, and track issues. Monitor project progress and key metrics.

Cons : It can be overwhelming for beginners due to numerous features.

Reason to switch : Jira offers customizable workflows, project administration support, and features to improve project management. It provides search, reporting, and dashboard features, along with automation to boost efficiency. With an active community and mobile accessibility, Jira is an all-encompassing solution for project management, especially in software development.

Features

4.5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

5/5

DILIP BHATI

Verified reviewer:

Product Manager, IT

2-100 Employees

Software user since: 1-2 years

Reviewed on: Dec 18, 2023

4.6/5

“Efficient and effective project management tool”

Pros : Jira Software is a versatile project management and issue-tracking software developed by Atlassian. It offers agile project management support, customizable workflows, powerful issue tracking, extensive integration capabilities, and an extensive range of features to streamline project management processes. It empowers my team to define custom fields, issue types, and permissions, making it adaptable to unique needs. Plus, it provides advanced reporting, search, and dashboard features, along with automation and roadmaps to improve productivity. I am extremely happy and satisfied with this software.

Cons : There is a steep learning curve.

Features

4.5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4.5/5

Rohit kanojiya

Verified reviewer:

Project Manager, Project Management

2-100 Employees

Reviewed on: Jun 21, 2024

4.6/5

“Jira Boosts Business Efficiency with Seamless Applications”

Pros : Jira's agility makes it an ideal tool for teams employing scrum or other agile methods. The platform's impressive customization capabilities allow for efficient time management tailored to specific work needs. Additionally, Jira's diverse integration environment, featuring tools like Jenkins and platforms like Slack, centralizes all work-related activities.

Cons : While feature-rich, Jira's user interface can sometimes feel cluttered and unclear, requiring extra clicks to locate specific features. This inconvenience can slow down productivity.

Reason to switch : Jira stands out as a vital lifecycle management and app development tool, setting the standard in today's computing landscape. Its quick support, customization options, extensive integrations, collaborative features, and effective issue management make it an all-encompassing solution for software development teams.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

Divya Khandelwal

Verified reviewer:

Project Manager, Project Management

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jun 21, 2024

4.6/5

“Streamlining Project Management for Success”

Pros : Jira easily integrates with various software through the Atlassian marketplace, enhancing its adaptability to different workflows. Jira also facilitates the implementation of agile development methods by assisting in estimating user story points, managing bugs and blockers, handling epics, tasks, subtasks, and more. The platform promotes collaborative work within the entire team, fostering efficient communication and coordination.

Cons : The web version can be a bit slow and hangs during heavy-load tasks, affecting the overall user experience.

Reason to switch : Jira has streamlined ticket tracking, issue resolution, and seamless integration with other tools and plugins, making it an invaluable asset for analyzing and overcoming development blockers.

Features

4.5/5

Value for Money

4.5/5

Customer Support

5/5

Ease of Use

4.5/5