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How does Siebel CRM track and manage customer interactions across various touchpoints?

Anil Kumar Goel . Dec 24, 2024

A:

Siebel CRM tracks customer interactions across multiple touchpoints (e.g., email, phone, chat, social media) and stores this data in a unified customer profile. This enables businesses to view the complete history of customer interactions, providing a 360-degree view and ensuring personalized, context-driven communication.

Dec 25, 2024

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