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How do I create and manage Service Level Agreements reports in ERPNext?

Sagar Sharma . Dec 04, 2024

A:

To create and manage Service Level Agreements reports in ERPNext, follow the steps given below:

  • Open ERPNext
  • Navigate to Support
  • Click on Settings
  • Choose Service Level Agreement
  • Set SLA rules like priority and response/resolution times
  • Link them to customer issues under the Issue module
  • Click on Support
  • Choose Reports
  • Click on SLA Compliance
  • Monitor SLA compliance
  • Customize the reports if needed via the report builder.

Dec 08, 2024

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