An employee receives a phone call from someone saying they are from the bank. the person claims the purpose of the call is to verify online security information, including passwords and account numbers. What kind of call is this?

It is known as Vishing Call. A vishing call is a fraudulent phone call where the caller poses as a representative of a legitimate organization, such as a bank, in an attempt to obtain sensitive information from the victim. Banks will never request personal information such as account numbers, social security numbers, names, addresses, or passwords through email or text messages.

They will only request this information for identity verification purposes when you contact them directly. It is important to remember when receiving unexpected calls to avoid providing personal information over the phone. If you have doubts about the authenticity of a call, it is best to end the call and contact the bank directly using the phone number provided on the back of your card or on their official website.

The phone call that the employee received is a type of bank scam. This type of scam typically involves a fraudster pretending to be from your bank and asking for personal and financial information to get access to your bank account or to commit identity theft.

It is important to note that banks will never ask for your personal information such as passwords or account numbers over the phone. If you receive such a call, do not provide any information and hang up immediately. You can also report the incident to your bank’s fraud department. Also, mobile security software can alert you not to respond to such calls further.