Why is Microsoft Dynamics 365 important for finance and operations?

The Field Service feature within Microsoft Dynamics 365 streamlines and enhances field operations to enhance service delivery. Important aspects comprise managing work orders, scheduling resources using AI technology, and overseeing inventory to guarantee technicians have the necessary equipment.

Field workers can access customer and equipment history on their mobile devices, increasing the likelihood of fixing issues on the first visit.

Microsoft Dynamics 365 Marketing is a marketing automation solution that helps businesses attract, engage, and nurture leads. It includes features such as:

• Email Marketing
• Customer Journeys
• Event Management
• Lead Scoring
• Segmentation & Targeting

Microsoft Dynamics 365 CRM is highly regarded for its comprehensive features, flexibility, and integration capabilities. Key strengths include:

• Customer Insights
• Sales & Service Management
• Artificial Intelligence
• Customization
• Integration with Microsoft Products

The major Microsoft Dynamics 365 finance partners are:

• Hitachi Solutions
• Armanino LLP
• RSM US LLP
• DXC Technology

Choosing the right Microsoft Dynamics 365 partner involves:

• Should have industry expertise
• Should offer strong implementation and support
• Must provide certifications and competencies
• Should have good customer references