To add a Salesforce Service Cloud integration in Jira Service Management, follow the steps given below:
- Open your Jira account
- Navigate to your team’s operations page
- Click on Integrations
- Hit ‘Add integration’
- Search for 'Salesforce Service Cloud'
- On the next screen, name the integration
- Hit Continue
- Copy the API URL and expand the Steps to configure the integration section.
- This URL will be used when you subsequently configure the Salesforce Service Cloud integration.
- Click ‘Turn on integration’
- Only when the integration is activated will the rules you establish for it function