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How do I integrate JIRA with Salesforce?

Samrat haldar . Oct 21, 2024

A:

To add a Salesforce Service Cloud integration in Jira Service Management, follow the steps given below:

  • Open your Jira account
  • Navigate to your team’s operations page
  • Click on Integrations
  • Hit ‘Add integration’
  • Search for 'Salesforce Service Cloud'
  • On the next screen, name the integration
  • Hit Continue
  • Copy the API URL and expand the Steps to configure the integration section.
  • This URL will be used when you subsequently configure the Salesforce Service Cloud integration.
  • Click ‘Turn on integration’
  • Only when the integration is activated will the rules you establish for it function

Oct 21, 2024

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