When a customer disputes a transaction made with their credit or debit card with their issuing bank, the money is returned to the customer and taken out of the merchant’s account. This is known as a ‘chargeback’. This can happen in Maxpay if a customer claims they did not authorize a purchase, received incorrect product, did not receive the product at all, or suspects fraudulent activity on their card, etc.
What is chargeback and the reasons it may occur in Maxpay?
Neha Singla . Oct 15, 2024
A:
ANDY CHENG Oct 15, 2024
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