Why is my settlement on hold and my account under review after getting activated in Paytm PG?

To initiate a refund in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Go to the ’Transactions’ or ‘Orders’ section
• Search for the transaction you wish to refund
• Hit Refund
• Input the amount and the reason for the refund.
• Confirm the refund

Some of the reports available on the Paytm PG merchant dashboard are as follows:

• Transaction reports
• Settlement reports
• Refund reports
• Chargeback reports
• Customer reports
• Product reports
• To access these reports, log in to your Paytm PG merchant account and navigate to the ‘Reports’ section.

To update your bank account details in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Navigate to the ‘Settings’ or ‘Account’ section
• Find the option to update bank account details
• Enter the details for your new bank account as instructed
• Save the changes

The term UTR refers to Unique Transaction Reference, which is a special code that is linked to every transaction that is handled by a payment gateway. The purpose of the UTR is to allow payment processors, merchants and banks to trace and reconcile their transactions.

To get the details of transaction from the order ID or transaction ID in Paytm PG, follow the steps given below:

• Open your Paytm PG merchant account
• Navigate to the ‘Transactions’ tab
• Click on 'order ID'/ 'Transaction ID' from the filter on the right side
• Input the order ID in search bar