linkedin
  • Become a Seller

How Do I Troubleshoot Connection Issues While Using Remote Access Software?

Bhavesh Jhalawadia . Oct 11, 2024

A:

To troubleshoot connection issues:

Check network connectivity: Ensure both the remote and local computers are connected to the internet.
Firewall settings: Verify that the firewall is not blocking the Remote Desktop or remote access ports (usually port 3389 for Windows RDP).
IP address: Confirm you are using the correct IP address or hostname.
Remote access permissions: Ensure remote access is enabled on the target computer.
Software updates: Check for updates to your remote access software, and update if necessary.
Restart the remote service: If possible, restart the Remote Desktop service or the entire system to reset the connection.

Oct 15, 2024

Was this helpful? upvote icon 0 downvote icon 0
img

Did not find the question you are looking for?

Get fast answers from real users and our software experts

menlaptop

Have a Question in Mind?

Get answers directly from verified users and our software experts

Software icon representing 20,000+ Software Listed 20,000+ Software Listed

Price tag icon for best price guarantee Best Price Guaranteed

Expert consultation icon Free Expert Consultation

Happy customer icon representing 2 million+ customers 2M+ Happy Customers