What is the help desk ticketing system in Deskera CRM?

To edit the ticket view on Deskera CRM, follow the steps given below:

• Tap on Settings
• Choose Ticket > Ticket View
• A list of tickets gets displayed, choose the one that you wish to modify and then select the edit button
  
  


• Update the required changes and then press the Save button
• If there’s a particular ticket that is irrelevant press the three dots and choose Inactive.

To create tickets in Deskera CRM, follow the steps given below:

• Open the sidebar and choose Services
• Tap on Support
• Click the ‘+’ button and move forward with creating a new ticket
• Fill the subject section and the content of your email
• Fill in other details and then save the changes.

To delete an Article in Deskera CRM, follow the steps given below:

• You have two options to choose from, either you can delete the selected item, or you can just archive it
• Tap the three dots that are on the right side of the article bar and choose the appropriate option.

To edit Article in Deskera CRM, follow the steps given below:

• Once you have opened the Article Overview Screen, click on the three-dots icon
• Choose Edit
• Make the necessary changes and then save the changes.

To create an Article in Deskera CRM, follow the steps given below:

• Open the Article Overview screen
• Tap on the option icon (three-dots)
• Click on Edit
• Modify the article’s content and its visibility.