How do you edit Article in Deskera CRM?

To edit the ticket view on Deskera CRM, follow the steps given below:

• Tap on Settings
• Choose Ticket > Ticket View
• A list of tickets gets displayed, choose the one that you wish to modify and then select the edit button
  
  


• Update the required changes and then press the Save button
• If there’s a particular ticket that is irrelevant press the three dots and choose Inactive.

To create tickets in Deskera CRM, follow the steps given below:

• Open the sidebar and choose Services
• Tap on Support
• Click the ‘+’ button and move forward with creating a new ticket
• Fill the subject section and the content of your email
• Fill in other details and then save the changes.

A ticket-resolving automated system that helps categorize, track, and resolve customer support tickets. It allows the user to automate customer support processes like ticket creation, email helpdesk, chat widget, and template-related issues.

To delete an Article in Deskera CRM, follow the steps given below:

• You have two options to choose from, either you can delete the selected item, or you can just archive it
• Tap the three dots that are on the right side of the article bar and choose the appropriate option.

To create an Article in Deskera CRM, follow the steps given below:

• Open the Article Overview screen
• Tap on the option icon (three-dots)
• Click on Edit
• Modify the article’s content and its visibility.