Use Case 1
A small luxury boutique hotel in Pondicherry wants to attract high-net-worth individuals looking for an exclusive experience during the French Cultural Festival.
- Complication: The hotel struggles to effectively price and promote its unique offerings like bespoke tours and gourmet dining experiences across different channels.
- Resolution: Implementation of a channel manager that not only manages room bookings but also promotes and synchronizes specialty packages and services.
- Action: The hotel sets up special package rates and promotions in the channel manager. They highlight unique experiences for the cultural festival.
- Benefit: Ensures that all promotional content is uniformly distributed across channels, attracting more guests looking for an exclusive experience and increasing revenue from add-on services.
Use Case 2
The boutique hotel in Mumbai often receives bookings from international tourists who use various global booking platforms.
- Complication: The staff finds it challenging to manage rates and availability across international platforms due to different time zones and booking dynamics.
- Resolution: Utilization of a channel manager with multi-currency and multi-language support to cater to a global audience.
- Action: The hotel integrates these functionalities into their channel management setup to ensure seamless global transactions.
- Benefit: Broadens the hotel’s reach and appeal to international guests. Simplifying management and enhancing guest satisfaction by providing tailored information and pricing in their preferred language and currency.
Use Case 3
During peak seasons in Udaipur, the hotel’s unique rooms, such as those with heritage architecture, are in high demand.
- Complication: Manual allocation of these rooms often leads to overbooking or under-utilization due to inefficiencies in managing specific room types across multiple channels.
- Resolution: The channel manager is used to segment room types and manage them individually. Ensuring precise control over the booking of special room categories.
- Action: Specific inventory rules for unique rooms are set up in the channel manager to optimize their availability and pricing.
- Benefit: Maximizes revenue from high-demand room types and improves guest experience by ensuring accurate booking and availability information.