Use Case 1
A mid-sized hotel in Goa wants to capitalize on the influx of tourists during the Goa Carnival and New Year celebrations.
- Complication: Rapid changes in demand and competitive pricing make it difficult to manually adjust rates across various channels to stay competitive.
- Resolution: Adoption of a channel manager with dynamic pricing capabilities to automatically adjust rates based on real-time market demand.
- Action: The hotel configures rules in the channel manager for automatic rate adjustments during the carnival and other peak times.
- Benefit: The hotel remains competitive with real-time pricing adjustments, maximizing occupancy and revenue during peak tourist events.
Use Case 2
The hotel wants to expand its reach by listing on both international and regional booking platforms to attract a diverse guest profile.
- Complication: Managing multiple booking channels manually is cumbersome and increases the likelihood of errors, particularly when trying to cater to both domestic and international tourists.
- Resolution: Using a channel manager to centrally control all bookings and maintain consistency across channels.
- Action: The hotel integrates both global and local travel booking sites into their channel manager setup.
- Benefit: Simplifies operations, reduces errors, and broadens market reach, effectively targeting both international visitors and Indian travelers.
Use Case 3
The hotel experiences operational challenges during large local events like the Pushkar Camel Fair when room demand spikes drastically.
- Complication: Handling such a surge in bookings manually leads to overbookings and guest dissatisfaction due to mismanaged reservations.
- Resolution: Implementation of a robust channel manager capable of handling high transaction volumes during peak events.
- Action: The hotel ensures that the channel manager is set to handle increased bookings and automatically adjust inventory across all channels.
- Benefit: Streamlines reservations during high-demand periods, enhances guest satisfaction by reducing booking errors, and maximizes revenue opportunities during significant local events.