Zoko Questions & Answers

In Zoko's template editor, you add a media header by uploading an image or media file like your product image or logo appearing at the top of the message. Such images especially in promotional messages would promote customer engagement with visual material and branding.

You can import contacts via the Zoko dashboard in one of the two methods: either by uploading a CSV file containing contact information or adding them manually by the tool. Zoko integrates well with other CRM systems that may directly import their contact details for easy handling.

Quick Replies and Templates can be created directly through Zoko's dashboard. Quick replies are pre-defined messages from which you can send immediately, and templates are pre-approved formats of messages for automated notifications sent through the platform's UI or API.

Signing up with Zoko is easy. You access the Zoko website, click on "Sign Up", and provide all your business details by filling out a registration form. Once you have signed up, you'll create a business profile, connect to WhatsApp Business, and start using its features.

You can pin a chat in Zoko by merely clicking on the pin icon next to a conversation. This ensures important or high-priority conversations remain at the top of your list, meaning your team will not spend too much time scrolling down to access the key chats.

When creating your template, you can simply append the footer text in the body section of your message, and then submit the template for WhatsApp's approval, confirming that it meets the compliance standards for WhatsApp's policies on messaging and adds the extra context that might also include disclaimers or a contact.

To create a dynamic URL template, go to the Zoko template editor and specify a placeholder for the URL; for example, {{URL}}. This dynamic value of the URL may then be passed when sending the message through the API, which will replace it with an actual link at the time of delivery of the message.

Your display name should be your verified business name and should also be in line with WhatsApp's guidelines, which usually entails the use of your brand or company name without excessive use of promotional language or special characters. It should also represent your business clearly to customers.

Yes, Zoko allows one to run several stores under the same account. You'll be able to handle the communications, customer queries, and campaigns of each store with a central dashboard.

Before applying for a WhatsApp API via Zoko, you will need to possess a verified Meta Business Account, a WhatsApp Business Profile, and access to the WhatsApp Business API. Also, your business needs to align with WhatsApp's policies for example using a clear name and profile of your business.