Zoko

What is Zoko?

Zoko is a powerful WhatsApp business platform through which businesses manage customer communication, sales, and marketing channels on one platform. The service comes with automation tools, CRM integration, and analytics to streamline interactions and further enhance the customer experience.

With Zoko, businesses can process customer support effectively, send bespoke marketing messages, and understand campaign performance easily. The app is also designed to simplify team collaboration across departments, giving businesses the functionality to grow their operations by maintaining seamless internal communication.

What are Some Top Features of Zoko WhatsApp?

• Broadcasts: Zoko enables businesses to broadcast messages to multiple customers in a single go. These can be personalized and targeted for customer segments, thus making the whole process of sharing promotions, updates, and important information efficient.
• WhatsApp Catalog: This feature provides an avenue through which businesses display their products or services through digital catalogues on WhatsApp. This makes it easily accessible to customers who can readily query directly from the platform.
• Chat Widget: The chat widget enables businesses to add a WhatsApp chat button to their website so that visitors can reach the business immediately to request support, inquire, or buy without leaving the site.
• Customer Tags: Tags help companies to stratify customers based on behavior, preference, or other criteria. Segmentation helps send more relevant messages, personalized for a group of customers, hence enhancing their engagement.
• Auto Distribute Chats: Zoko's auto-distribution system ensures that incoming messages reach the right agents or teams. It saves time through automatic assignment based on the availability or skillset, thus improving efficiency.
• Pop-Up Campaigns: Pop-up campaigns are used by businesses to showcase targeted messages, and offers, or even capture leads on their website. This feature is good for showcasing time-sensitive deals or getting customer information for follow-up purposes.
• Agent Analytics: This feature provides businesses insights into the performance of their agents concerning response times, resolution rates, and customer satisfaction. This enables them to highlight areas of improvement and provides better overall customer service.

Why do Businesses Choose Zoko Software Over Other Software?

• Seamless WhatsApp Integration: Zoko integrates seamlessly with WhatsApp Business, therefore it is easy to operate all communications in one place. With this, there is a total elimination of multiple sites, and all customer interactions are done centrally, which increases efficiency and response rate.
• Automation: Zoko automates routine work like message broadcasts, customer queries, and follow-ups. This saves time and is delivered consistently and on schedule, hence improving customer satisfaction.
• Advanced Customer Segmentation: Businesses can tag customers along lines of behavior or demographics, which enables highly personalized and targeted marketing campaigns.
• Real-Time Analytics: Zoko provides in-depth analytics to track performance metrics for agent productivity, customer interaction, and campaign results to help businesses fine-tune their strategies for improved results.
• Scalability: Zoko is a platform that can be scaled with your business from a small startup to a large enterprise. Its features could be adapted to the needs of increasing customer engagement.
• Multi-Agent Support: Zoko helps manage multiple agents across teams to improve collaboration and speed up response times. It is a feature for large businesses that have teams in customer support.
• Omnichannel Communication: Besides WhatsApp, Zoko supports multiple communication channels. It allows businesses to interact with customers through SMS and email, among others, maintaining a consistent message across all touchpoints.

Zoko Pricing

The Zoko’s pricing starts from ₹2,999 per month. However, the cost may vary depending on platform fees or other factors.

Pricing Plans:

• Limitless: ₹2,999 per month
• Plus: ₹4,999 per month
• Elite: ₹9,199 per month
• Max: ₹33,333 per month