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Zoko

Brand : Zoko

Starting at ₹ 2999

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Zoko is a WhatsApp business platform that help businesses to manage all customer conversations, automate workflows and run marketing campaigns. They integrate directly with WhatsApp Business for improved communication, enhanced customer support, and improved sales. ...Read more

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Zoko Software Pricing, Features & Reviews

What is Zoko?

Zoko is a powerful WhatsApp business platform through which businesses manage customer communication, sales, and marketing channels on one platform. The service comes with automation tools, CRM integration, and analytics to streamline interactions and further enhance the customer experience.

With Zoko, businesses can process customer support effectively, send bespoke marketing messages, and understand campaign performance easily. The app is also designed to simplify team collaboration across departments, giving businesses the functionality to grow their operations by maintaining seamless internal communication.

What are Some Top Features of Zoko WhatsApp?

  • Broadcasts: Zoko enables businesses to broadcast messages to multiple customers in a single go. These can be personalized and targeted for customer segments, thus making the whole process of sharing promotions, updates, and important information efficient.
  • WhatsApp Catalog: This feature provides an avenue through which businesses display their products or services through digital catalogues on WhatsApp. This makes it easily accessible to customers who can readily query directly from the platform.
  • Chat Widget: The chat widget enables businesses to add a WhatsApp chat button to their website so that visitors can reach the business immediately to request support, inquire, or buy without leaving the site.
  • Customer Tags: Tags help companies to stratify customers based on behavior, preference, or other criteria. Segmentation helps send more relevant messages, personalized for a group of customers, hence enhancing their engagement.
  • Auto Distribute Chats: Zoko's auto-distribution system ensures that incoming messages reach the right agents or teams. It saves time through automatic assignment based on the availability or skillset, thus improving efficiency.
  • Pop-Up Campaigns: Pop-up campaigns are used by businesses to showcase targeted messages, and offers, or even capture leads on their website. This feature is good for showcasing time-sensitive deals or getting customer information for follow-up purposes.
  • Agent Analytics: This feature provides businesses insights into the performance of their agents concerning response times, resolution rates, and customer satisfaction. This enables them to highlight areas of improvement and provides better overall customer service.

Why do Businesses Choose Zoko Software Over Other Software?

  • Seamless WhatsApp Integration: Zoko integrates seamlessly with WhatsApp Business, therefore it is easy to operate all communications in one place. With this, there is a total elimination of multiple sites, and all customer interactions are done centrally, which increases efficiency and response rate.
  • Automation: Zoko automates routine work like message broadcasts, customer queries, and follow-ups. This saves time and is delivered consistently and on schedule, hence improving customer satisfaction.
  • Advanced Customer Segmentation: Businesses can tag customers along lines of behavior or demographics, which enables highly personalized and targeted marketing campaigns.
  • Real-Time Analytics: Zoko provides in-depth analytics to track performance metrics for agent productivity, customer interaction, and campaign results to help businesses fine-tune their strategies for improved results.
  • Scalability: Zoko is a platform that can be scaled with your business from a small startup to a large enterprise. Its features could be adapted to the needs of increasing customer engagement.
  • Multi-Agent Support: Zoko helps manage multiple agents across teams to improve collaboration and speed up response times. It is a feature for large businesses that have teams in customer support.
  • Omnichannel Communication: Besides WhatsApp, Zoko supports multiple communication channels. It allows businesses to interact with customers through SMS and email, among others, maintaining a consistent message across all touchpoints.

Zoko Pricing

The Zoko’s pricing starts from ₹2,999 per month. However, the cost may vary depending on platform fees or other factors.

Pricing Plans:

  • Limitless: ₹2,999 per month
  • Plus: ₹4,999 per month
  • Elite: ₹9,199 per month
  • Max: ₹33,333 per month

Zoko Pricing & Plans

Elite
  • Broadcasts
  • WhatsApp Catalog
  • Chat Widget
  • Customer Tags
  • Auto Distribute Chats
    • Licenses
    • Monthly
Starting at ₹ 9199
Plus
  • Broadcasts
  • WhatsApp Catalog
  • Chat Widget
  • Customer Tags
  • Auto Distribute Chats
    • Licenses
    • Monthly
Starting at ₹ 4999
Limitless
  • Broadcasts
  • WhatsApp Catalog
  • Chat Widget
  • Customer Tags
  • Auto Distribute Chats
    • Licenses
    • Monthly
Starting at ₹ 2999
Max
  • Broadcasts
  • WhatsApp Catalog
  • Chat Widget
  • Customer Tags
  • Auto Distribute Chats
    • Licenses
    • Monthly
Starting at ₹ 33333

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Zoko Features

Bulk Messaging & Broadcasting

  • icon_check Bulk Messaging Send messages to multiple contacts simultaneously.
  • icon_check Customizable Templates Pre-approved message templates for fast communication.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Rich Media Support Send images, videos, documents, and audio.
  • icon_check Scheduled Messaging Automate message delivery at a predefined time.
  • icon_check Message Templates Use WhatsApp-approved templates for structured messaging.
  • icon_check Broadcast Lists Create lists for mass messaging without group limitations.
  • icon_check Preview Mode Review messages before sending to ensure accuracy.

Contact Management & Segmentation

  • icon_check Contact Tagging & Segmentation Group contacts for targeted messaging.
  • icon_check Sync Contacts Auto-sync contacts with CRM and business databases.
  • icon_check Import/Export Contacts Add or retrieve contacts via CSV, Excel, or APIs.
  • icon_check Deduplication Detect and merge duplicate contacts automatically.
  • icon_check Blacklist/Unsubscribe Manage opt-out requests and block specific users.

Chatbot & Automation

  • icon_check Drip Campaigns Schedule sequential messages for lead nurturing.
  • icon_check Workflow Automation Set rule-based triggers for messaging actions.
  • icon_check Auto Replies Automatically respond to frequently asked questions.
  • icon_check Automated Follow-Ups Send reminders or additional messages based on user response.
  • icon_check Automatic Retry Resend messages if delivery fails initially.
  • icon_check Canned Responses Use saved replies for quick and consistent responses.
  • icon_check Campaign Scheduling Plan and automate messaging campaigns in advance.
  • icon_check Hybrid Mode Combine chatbot and human agent responses.
  • icon_check Recurring Messaging Schedule periodic messages for regular updates.

AI Features

  • icon_check AI Chatbots Automate conversations using Natural Language Processing (NLP).
  • icon_check Auto-Responders AI-driven replies to enhance response efficiency.
  • icon_check AI Sentiment Analysis Detect and analyze customer emotions in messages.
  • icon_check Predictive Analytics Use AI to forecast user behavior and engagement.
  • icon_check Lead Qualification AI-based lead scoring to identify high-potential prospects.

Multi-Agent & Team Collaboration

  • icon_check Alerts & Notifications Get instant alerts for new messages and updates.
  • icon_check Shared Inbox Unified inbox for team-based message handling.
  • icon_check Unlimited Agents Allow multiple agents to manage conversations.
  • icon_check Live Agent Support Enable human assistance for complex queries.
  • icon_check Internal Notes Add private comments within conversations.
  • icon_check Chat Transfer Seamlessly transfer chats between agents.

Integrations

  • icon_check API Integration Connect with various business applications via API.
  • icon_check OpenAI Integration AI-powered content suggestions and chat automation.
  • icon_check WhatsApp Business API Secure API for automated and bulk messaging.
  • icon_check E-Commerce Platforms Integrate with Shopify, WooCommerce, and Magento.
  • icon_check Chatbot Integration Enhance automation with AI-driven chatbot support.
  • icon_check CRM Integration Sync leads and conversations with HubSpot, Zoho, etc.
  • icon_check Webhooks Integration Enable real-time updates with third-party tools.
  • icon_check ERP Integration Synchronize with enterprise resource planning systems.
  • icon_check Payment Gateway Integration Enable payments within WhatsApp conversations.
  • icon_check Third Party Integrations Connect with marketing, analytics, and CRM tools.
  • icon_check TallyPrime Integration Link WhatsApp messages with accounting software.
  • icon_check E-Signatures Collect legally binding electronic signatures.

Analytics & Reporting

  • icon_check Delivery & Read Reports Track message delivery and open status.
  • icon_check Engagement Metrics Measure click-through rates and response times.
  • icon_check Campaign Performance Analyze the success of marketing campaigns.
  • icon_check Conversion Tracking Monitor leads and customer actions post-message.
  • icon_check Real Time Dashboards Get live updates on chat and campaign performance.
  • icon_check Agent Performance Metrics Assess agent response times and efficiency.

Security & Compliance

  • icon_check Opt-In/Opt-Out Management Ensure compliance with user consent rules.
  • icon_check GDPR & CCPA Compliance Ensure data protection and regulatory adherence.
  • icon_check Data Encryption Secure messages with end-to-end encryption.
  • icon_check API Rate Limiting Prevent spam by controlling API request frequency.
  • icon_check Anti Spam Filtering Detect and filter spam or suspicious messages.
  • icon_check Role-Based Access Control (RBAC) Define user roles and access permissions.
  • icon_check Audit Logs Maintain records of system and user activities.
  • icon_check Data Retention Policy Manage data storage and deletion policies.
  • icon_check Audit Trail Track and review system actions for compliance.
  • icon_check IP Whitelisting Restrict access to authorized IP addresses only.

Others

  • icon_check Multi-Language Support
  • icon_check WhatsApp Store Integration
  • icon_check Product Catalog Integration
  • icon_check Drag-and-Drop Builder
  • icon_check Polls & Surveys

Zoko Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows MacOS Linux
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Videos
  • English

Zoko Reviews and Ratings

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Zoko Company Details

Brand Name Zoko
Information Zoko makes it easy for businesses to do Sales, Marketing & Customer Support on WhatsApp.
Founded Year 2020
Director/Founders Arjun Paul, Arjun V., Aromal Sivadasan.
Company Size 1-100 Employees

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Zoko FAQ

A Zoko is a WhatsApp business platform, that automates communication and manages customer interactions and running marketing campaigns for companies.
A Zoko is the integration with WhatsApp Business for central management of customer conversations, automation of workflows, and personalized message sending in a single centralized platform.
A Zoko can be used in customer support, sales, marketing automation, and engaging customers on WhatsApp for businesses to streamline communication and improve the customer experience.
A Yes, Zoko computes a daily fee for a flow, and you are charged solely for the days that the flow was active/utilized.
A Yes, Zoko offers a free trial of 7 days.
A No, Zoko is not available for free but there is 7 days free trial before purchasing paid plans.

Zoko Questions

A:

In Zoko's template editor, you add a media header by uploading an image or media file like your product image or logo appearing at the top of the message. Such images especially in promotional messages would promote customer engagement with visual material and branding.

ravi . Dec 21, 2024

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