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Zoho Assist

Brand : Zoho Corporation

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Starting at ₹ 480

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Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and requirements. Users can set up unattended remote access in a hassle-free manner and manage clients’ laptops, PCs, servers and mobile devices wi...Read more

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Zoho Assist Software Pricing, Features & Reviews

What is Zoho Assist?

Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and requirements. Users can set up unattended remote access in a hassle-free manner and manage clients’ laptops, PCs, servers and mobile devices with ease. It just takes a few seconds to establish safe connectivity, thus speeding up the time and efficiency of the service.

Further, Zoho Assist also allows its users to transfer files into the client’s computer during live sessions. It offers the highest security level and all the transfer is encrypted with SSL 256-bit AES encryption.

Why Choose Zoho Remote Desktop?

Zoho remote desktop helps with remote and multi-monitor support and file transfer. It offers the following features that make the software an ideal choice for users:

  • On-Demand Remote Support: With Zoho Assist, you can provide remote support to your employees and clients by accessing their laptops. This kind of support is essentially useful for customer support technicians or IT departments.
  • Multiple Monitor Support: You can access multiple monitors at the same time, thereby, helping with increased productivity. Additionally, Zoho Assist's multi-monitor navigation feature allows users to switch between different monitors on remote desktops.
  • File Transfer: In a remote support session, actions such as patch updates, software installations, etc., take place that require file transfers. Zoho remote access comes with an inbuilt feature to transport files to remote systems without using cloud-based storage devices or USB. The transfer is completely secure with 256-bit AES encryption.
  • Scheduled Sessions: With the Zoho Assist app, users can pre-schedule a support session at the time their client prefers. It sends timely reminders to its users and their clients. Further, users can cancel or reschedule their sessions in case of any last-minute changes.
  • Browser-based Console: Zoho remote assist comes with a browser-based console to perform a wide range of functions like transferring files between technicians and customers, chatting and switching between monitors, and many more.
  • Instant Chat: The built-in voice, text and video chat service offered by the Zoho Assist customer app enables its users and their clients to stay connected with each other during a remote session. They no longer have to rely on any third-party chat window for communication.
  • Multi-monitor Navigation: With the multi-monitor navigation module of the Zoho remote desktop, users can easily move from one monitor to another with just a click. Thus, boosting their productivity level as a whole.
  • Device Compatibility: Zoho Assist supports both desktop and mobile versions and is available on all platforms - Windows, iOS, macOS and Android.

Compatible Platforms for Zoho Assist

Zoho Assist supports both desktops as well as mobile versions and is available on all platforms - Windows, iOS, macOS and Android.

Pricing of Zoho Assist

Zoho Assist pricing is available in 5 different plans:

1. Remote Support: Under this plan, there are three pricing options:

  • Standard: ₹400 per month for 1 technician.
  • Professional: ₹600 per month for 1 technician.
  • Enterprise: ₹960 per month for a technician.

2. Unattended Access: There are two pricing plans available for Unattended Access. These are:

  • Standard: ₹400 per month for 25 unattended computers.
  • Professional: ₹600 a month for the same number of computers.

Please feel free to request a callback. Our sales experts will provide more details about the product.

Zoho Assist Pricing & Plans

Remote Support-Standard
  • 1 technician
  • Instant Chat
  • Desktop Application
  • UAC Compatibility
  • Clipboard Sharing
  • Remote Screen Blanking
  • File Transfer
  • Multi-Monitor Navigation
  • Send Alt+Ctrl+Del
  • Reboot and Reconnect
  • Session Transfer
    • Licenses
    • Monthly
Starting at ₹ 480
Unattended Access-Standard
  • 25 unattended computers
  • Unlimited technicians
  • Desktop Application
  • UAC Compatibility
  • Clipboard Sharing
  • Remote Screen Blanking
  • File Transfer
  • Multi-Monitor Navigation
  • Send Alt+Ctrl+Del
  • Reboot and Reconnect
  • Session Transfer
    • Licenses
    • Monthly
Starting at ₹ 480
Unattended Access-Professional
  • 25 unattended computers
  • Unlimited technicians
  • Desktop Application
  • UAC Compatibility
  • Clipboard Sharing
  • Remote Screen Blanking
  • File Transfer
  • Multi-Monitor Navigation
  • Send Alt+Ctrl+Del
  • Reboot and Reconnect
  • Session Transfer
    • Licenses
    • Monthly
Starting at ₹ 720

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Zoho Assist Features

Connection & Accessibility

  • icon_check Remote printing Print files from a remote device to a local printer instantly.
  • icon_check Unattended Access Securely access devices without user intervention for maintenance or updates.
  • icon_check Cross-Platform Compatibility Seamless access across Windows, macOS, Linux, iOS, and Android devices.
  • icon_check Browser-Based Access Use remote desktop features directly via a web browser without additional software.
  • icon_check Mobile Access Support Remotely control systems using smartphones or tablets anytime, anywhere.
  • icon_check Multi-Window Control Manage multiple application windows on the remote device in one session.
  • icon_check Persistent Session Automatically reconnect to maintain active sessions during interruptions.
  • icon_check Clipboard Syncing Copy and paste text or files between local and remote devices seamlessly.
  • icon_check Multi-Monitor Navigation View and control multiple monitors on the remote system efficiently.

Session Management & Control

  • icon_check Multi Session Support Handle multiple remote sessions simultaneously with ease.
  • icon_check Session Handover Transfer active sessions to another technician without disruptions.
  • icon_check Queue & Schedule Sessions Organize and schedule remote sessions for efficient workflow.
  • icon_check Session Timeout & Auto-Lock Automatically end or lock sessions after a period of inactivity.
  • icon_check Real-Time Control Customization Adjust settings like resolution and bandwidth during sessions.
  • icon_check Remote Reboot Options Reboot devices remotely, including into Safe Mode if needed.
  • icon_check Blank Screen Mode Blackout the remote screen to ensure privacy during access.
  • icon_check Session Recording & Playback Record sessions for review, training, or compliance purposes.

System Management & Support

  • icon_check Two-Way File Transfer Send and receive files securely between local and remote devices.
  • icon_check Bulk File Transfer Transfer multiple files or folders in a single operation.
  • icon_check System Health Monitoring Track CPU, memory, and disk usage in real-time during sessions.
  • icon_check Automated System Diagnostics Run diagnostics to identify and resolve issues remotely.
  • icon_check Remote Command Prompt Access Access and execute commands in the terminal remotely.
  • icon_check Session Note Taking Record notes during sessions for follow-ups or documentation.
  • icon_check Direct File Access Permissions Control access to specific files during remote sessions.
  • icon_check Remote Task Manager Manage processes and applications on the remote device effectively.
  • icon_check File Sync & Auto Update Synchronize and update files automatically across devices.

Collaboration & Communication

  • icon_check In-Session Chat Communicate with users during remote sessions via real-time chat.
  • icon_check Annotation & Drawing Tools Highlight or annotate on the screen to guide users effectively.
  • icon_check Screen Sharing with Control Share and allow control of screens for collaborative tasks.
  • icon_check Multiple Technician Access Allow multiple technicians to join and manage a session.
  • icon_check User Grouping & Management Organize users into groups for better session management.
  • icon_check Two-Way Desktop Sharing Share and receive desktop control for joint troubleshooting.
  • icon_check Video Conferencing Engage in video calls for collaboration or troubleshooting.
  • icon_check Shared Toolbox Share diagnostic tools and resources among team members.

Security & Compliance

  • icon_check Audit Logs Record detailed user and system activity logs for compliance and tracking.
  • icon_check Multi-Factor Authentication (MFA) Add an extra layer of security with multi-factor verification.
  • icon_check HIPAA Compliance Adhere to healthcare data protection regulations.
  • icon_check Role-Based Access Control (RBAC) Restrict permissions based on user roles and responsibilities.
  • icon_check GDPR/CCPA Compliance Ensure data privacy compliance with GDPR/CCPA standards.
  • icon_check End-to-End Encryption Secure data transmission with 256-bit AES encryption.
  • icon_check Dynamic IP Whitelisting Limit access to predefined IP addresses for enhanced security.

Customization & Personalization

  • icon_check Customizable Branding Add company logos and themes for a professional interface.
  • icon_check Customizable Toolbars Tailor toolbars to suit specific workflows and preferences.
  • icon_check Session Scripting Automate repetitive tasks using custom scripts during sessions.
  • icon_check Language Localization Support multiple languages for global users.
  • icon_check Flexible UI Layout Adjust interface elements for improved usability and efficiency.
  • icon_check Custom Keyboard Mapping Create custom shortcuts for efficient remote operations.

Automation & Workflow

  • icon_check Task Automation  Automate repetitive processes during or after remote sessions.
  • icon_check Scheduled Tasks Set specific tasks to run at predefined times for efficiency.
  • icon_check Remote Wake-on-LAN Power on devices remotely from a low-power or off state.
  • icon_check Workflow Automation Simplify operations by automating workflows across devices.

Analytics & Reporting

  • icon_check Performance Metrics Monitor connection speed, uptime, and session quality metrics.
  • icon_check Detailed Session Reports Generate session summaries with time and activity logs.
  • icon_check User Activity Reports Track login history and session activities for all users.
  • icon_check Error Logs Record system errors for troubleshooting and resolution.
  • icon_check Customizable dashboards Personalize dashboards for quick access to key metrics.

Integrations

  • icon_check Ticket Management Integrate with helpdesk software for seamless support workflows.
  • icon_check API Integration Connect with third-party tools via API for enhanced functionality.
  • icon_check Third Party Integration Enable compatibility with existing software ecosystems.
  • icon_check Patch Management Monitor and deploy software updates to ensure system security.

Administrative Features

  • icon_check Device Management Centrally manage connected devices across an organization.
  • icon_check User Access Management Control user roles and permissions
  • icon_check Access Logs A record of user access events, detailing who accessed the system
  • icon_check Admin Console Oversee user activity and session management from a central console.
  • icon_check Centralized Connection Management Manage all remote connections from one interface.
  • icon_check Patch Management Monitor and deploy software updates to ensure system security.

Zoho Assist Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Integration Supported:
  • Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Communities
  • API Integration
  • Documentation, Videos
  • English

Zoho Assist Reviews and Ratings

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Zoho Corporation Company Details

Brand Name Zoho Corporation
Information Zoho Corporation, is an Indian multinational company that specialises in software development, cloud computing, and web-based business tools. It is best known for Zoho Office suite.
Founded Year 1996
Director/Founders Sridhar Vembu / Tony Thomas
Company Size 1000+ Employees
Other Products Zoho Mail , Zoho Creator, Zoho Inventory, Zoho Campaigns, Zoho CRM

Zoho Assist FAQ

A You can transfer any types of files using the software as long as those are within 2GB.
A When the ‘Run As Service’ function is executed, the technician can Reboot the system, or Send Alt+Ctrl+Delt and perform other operations.
A Zoho Assist works on Windows, macOS, Linux, iOS, and Android, with a stable 1 Mbps internet connection recommended for smooth sessions.
A Yes, the software has a mobile app for both Android as well as iOS.
A Yes, Techjockey will provide a live demo of the software as per your chosen date and time.
A Zoho Assist is intended for IT support, remote access and troubleshooting. It enables technicians to diagnose and resolve problems or simply gain access to client devices for software installation or remote control. It is commonly used in providing customer support, managing devices remotely, and accessing computers and servers without supervision among other activities.
A To use Zoho Assist, create an account and start a session by sending an invite link or session ID to the client. Once they join and enable remote access, you can control their device to manage files or troubleshoot issues. Conclude by ending the session and sharing a report if needed.
A Yes, Zoho Assist provides limited functionalities free version which includes basic remote assistance with screen sharing. More complex functionalities such as unattended access and multiple sessions are possible under the paid plans available.
A Yes, it's secure to make use of Zoho Assist since it incorporates SSL and also AES 256-bit encryption while connecting to a remote desktop to protect the data. In addition, session-based authentication, multi-factor authentication (MFA), and audit trails are provided for added security.
A Yes, Zoho Assist is available for Android. Users can install the Zoho Assist app from the Google Play Store to remotely access or control Android devices or join support sessions on the go.
A Zoho Assist pricing starts from Rs 400 /user/month (billed annually) for the standard plan, Rs 600 /user/month (billed annually) for the professional plan and Rs 960 /user/month (billed annually) for the enterprise plan.

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