Zoho Assist

What is Zoho Assist?

Zoho Assist is a web-based remote support solution, with which businesses get to provide on-demand support to their remote clients as per their needs and requirements. Users can set up unattended remote access in a hassle-free manner and manage clients’ laptops, PCs, servers and mobile devices with ease. It just takes a few seconds to establish safe connectivity, thus speeding up the time and efficiency of the service.

Further, Zoho Assist also allows its users to transfer files into the client’s computer during live sessions. It offers the highest security level and all the transfer is encrypted with SSL 256-bit AES encryption.

Why Choose Zoho Remote Desktop?

Zoho remote desktop helps with remote and multi-monitor support and file transfer. It offers the following features that make the software an ideal choice for users:

• On-Demand Remote Support: With Zoho Assist, you can provide remote support to your employees and clients by accessing their laptops. This kind of support is essentially useful for customer support technicians or IT departments.
• Multiple Monitor Support: You can access multiple monitors at the same time, thereby, helping with increased productivity. Additionally, Zoho Assist's multi-monitor navigation feature allows users to switch between different monitors on remote desktops.
• File Transfer: In a remote support session, actions such as patch updates, software installations, etc., take place that require file transfers. Zoho remote access comes with an inbuilt feature to transport files to remote systems without using cloud-based storage devices or USB. The transfer is completely secure with 256-bit AES encryption.
• Scheduled Sessions: With the Zoho Assist app, users can pre-schedule a support session at the time their client prefers. It sends timely reminders to its users and their clients. Further, users can cancel or reschedule their sessions in case of any last-minute changes.
• Browser-based Console: Zoho remote assist comes with a browser-based console to perform a wide range of functions like transferring files between technicians and customers, chatting and switching between monitors, and many more.
• Instant Chat: The built-in voice, text and video chat service offered by the Zoho Assist customer app enables its users and their clients to stay connected with each other during a remote session. They no longer have to rely on any third-party chat window for communication.
• Multi-monitor Navigation: With the multi-monitor navigation module of the Zoho remote desktop, users can easily move from one monitor to another with just a click. Thus, boosting their productivity level as a whole.
• Device Compatibility: Zoho Assist supports both desktop and mobile versions and is available on all platforms - Windows, iOS, macOS and Android.

Compatible Platforms for Zoho Assist

Zoho Assist supports both desktops as well as mobile versions and is available on all platforms - Windows, iOS, macOS and Android.

Pricing of Zoho Assist

Zoho Assist pricing is available in 5 different plans:

1. Remote Support: Under this plan, there are three pricing options:

• Standard: ₹400 per month for 1 technician.
• Professional: ₹600 per month for 1 technician.
• Enterprise: ₹960 per month for a technician.

2. Unattended Access: There are two pricing plans available for Unattended Access. These are:

• Standard: ₹400 per month for 25 unattended computers.
• Professional: ₹600 a month for the same number of computers.

Please feel free to request a callback. Our sales experts will provide more details about the product.