ZenMate VPN Questions & Answers

Open the ZenMate app, go to Settings, and select the VPN protocol you want to use (e.g., OpenVPN, IKEv2).

Ensure your app is updated, try switching servers, or check your internet connection. If the problem persists, reinstall the app or contact support.

Send an email to support@zenmate.com using the email address associated with your ZenMate account to request that your account be deleted if you no longer wish to use the free service.

You can use ZenMate VPN on as many devices as you like at once by connecting a unlimited number of devices with a subscription.

Restart your device, switch servers, check your internet connection, or reinstall the ZenMate app. If issues persist, contact ZenMate support.

Yes, ZenMate uses strong encryption and has a no-logs policy, ensuring your data is secure and private.

Open the ZenMate app, go to Settings, and enable the Kill Switch feature. This will disconnect your internet if the VPN connection drops.

Netflix may block some VPN servers. Try connecting to a different ZenMate server or contact ZenMate support for a list of servers that work with Netflix.

You must first access the router's settings page. Go to the VPN section, choose the "OpenVPN" option (which is typically available on most routers). Then, enter the required ZenMate server information, such as your username, password, and configuration file, which can be found on your ZenMate account dashboard. Before continuing, make sure your router model supports VPN functionality and is compatible with OpenVPN.

Slow connection can be due to server load, distance from the server, or network issues. Try switching to a different server, using a wired connection, or checking your internet speed.