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Description
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Alternatives
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Brand : Zendesk
4.3 
14 Ratings & 11 Reviews
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Starting at $ 19
Save Extra with 2 Offers
Save upto 28%, Get GST Invoice on your business purchase | 
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.
For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
the GSTIN of the user associated with their registered business, and
the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.
Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.
Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.
Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.
To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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Customer Data Management (CDM)
Contact Management Centralized platform for managing leads, contacts, and account information. Account Management Centralized platform for managing leads, contacts, and account information. Customer Profiles A document that contains key information about your ideal customer. Contact Segmentation It groups buyers on traits and allows companies to offer better, personalized experiences. Activity History Track all customer interactions for better insights. Sales Management
Lead Management Centralized lead management with automated nurturing. Territory Management Optimize sales territories for balanced workload. Order Management Allows order tracking from creation to completion. Sales Forecasting Accurate sales forecasting with predictive analytics. Quote Management Generate and manage quotes with customizable templates. Deal Management Manage deals from contact to closing with detailed tracking. Opportunity & Pipeline Management Visualize and manage sales pipelines effectively. Sales Automation Automate sales processes for increased productivity. Workflow Automation and Management Customize workflows to match business processes. Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination. Marketing Automation
Email Marketing Integrated email marketing tools for targeted campaigns. Campaign Management Plan, execute, and track marketing campaigns with analytics. Lead Nurturing Nurture leads with personalized content and workflows Customer Journey Tracking Track customer journeys to optimize engagement. Customer Segmentation It groups buyers on traits and allows companies to offer better, personalized experiences. Event-Triggered Workflows Monitor customer touchpoints for a complete view. Automated Campaigns Automate marketing campaigns for consistent outreach. Data Sourcing / Integrations
Social Media Integration Connect with social media platforms for broader engagement. Data Import/Export Import and export data easily for integration. API Access Integrates via API for custom data workflows and apps. Calendar Integration Integrate with calendars for scheduling and planning. Third Party Integrations Manage quotes, invoices, and payments with integrated tools. Email Marketing Tools Integration Integrate with various marketing tools for enhanced campaigns. Marketing Tools Integration Integrate with various marketing tools for enhanced campaigns. eCommerce Integrations Syncs with eCommerce sites to manage orders and data. Interactive Voice Response (IVR) Integration Call tracking and recording, and text messages. Collaboration Tools
Task / Activity Management Manage tasks and activities with reminders. Team Communication Enhance team collaboration with integrated tools. Document Sharing & File Storage Share and track documents with secure access. Omnichannel Support Provide support across multiple channels for a unified experience. Security & Compliance
Data Encryption Ensure data security with advanced encryption. Role-Based Access Control (RBAC) Control access with role-based permissions. Backup & Disaster Recovery Offers reliable backup and disaster recovery options. GDPR & Data Privacy Comply with GDPR and CCPA regulations for data privacy. Audit Trail Track changes and updates within the system for enhanced security and transparency. AI & Machine Learning
Predictive Analytics Get AI-driven sales recommendations for better outcomes. Lead Scoring Leverage AI for actionable insights and recommendations. Chatbots Use chatbots for automated customer support. Reporting & Analytics
Predictive Analytics Get AI-driven sales recommendations for better outcomes. Real Time Analytics Access real-time analytics for informed decision-making. Campaign Performance Monitors campaigns for performance optimization. Custom Dashboards Create customizable dashboards for real-time insights. Sales Performance Reports Provides reports to monitor sales performance. Customer Insights Accurate sales forecasting with predictive analytics. Forecasting & Trends Use forecasting tools to predict future trends. Performance Tracking Track performance metrics to measure success. Alerts & Notifications
Event-Triggered Notifications Alerts triggered by customer or system events. Custom Workflow Alerts Sends alerts for custom workflow events. System Errors/Failures Tracks errors and failures to ensure operational continuity. Customer Interaction Alerts Notifies users of customer interactions for prompt action. Workflow Trigger Alerts Automates alerts and actions based on workflow events. SLA Violations Tracks SLA violations to maintain service standards. Lead Activity Alerts Set reminders and notifications for tasks and deadlines. Others
Touchpoint Monitoring Monitor customer touchpoints for a complete view. Landing Pages & Forms Use customizable templates for emails, quotes, and documents. Call Tracking and Recording Call tracking and recording, and text messages. Ticketing System Manage customer support tickets with streamlined workflows.
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Pros
“It is scalable in the sense that as my team grows Zendesk can grow with us. It is flexible and scales up or down easily.” Rakesh Kumar - Feb 28, 2025
“Zendesk has one of the best CRM customers supports. If I run into any issues, they are always quick to help.” Arun - Feb 22, 2025
“Team collaboration was simple since sharing information with colleagues is easy and real-time.” KENDRICK TAKUDZWA - Feb 15, 2025
Cons
“On lower pricing tiers, you do not have access to a lot of integrations which can feel limiting.” Rakesh Kumar - Feb 28, 2025
“When loading large datasets, the performance can feel a little slow sometimes.” Arun - Feb 22, 2025
“I found it to be quite overwhelming for my small team. Zendesk was a bit too feature-packed and complex for me.” KENDRICK TAKUDZWA - Feb 15, 2025
“Zendesk Sell Review”
4.6
Review by: Business Guide
Verified reviewer:
Human Resources, Legal Services
501-1000 Employees
Software user since: 6-12 months
Reviewed on: Feb 28, 2025
Verified reviewer:
Administrator, Digital Marketing
501-1000 Employees
Software user since: 6-12 months
Reviewed on: Feb 22, 2025
Verified reviewer:
Human Resources, Warehousing
501-1000 Employees
Software user since: 1-2 years
Reviewed on: Feb 15, 2025
| Brand Name | Zendesk |
| Information | Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations. |
| Founded Year | 2007 |
| Director/Founders | Alexander Aghassipour, Mikkel Asger Svane, Morten Primdahl |
| Company Size | 1000+ Employees |
| Other Products | Zendesk, Zendesk Remote Access Software |
Zendesks ticketing system centralizes customer interactions by converting emails, chats, social media messages, and more into tickets. It organizes, prioritizes, and assigns tickets to the appropriate agents, ensuring efficient resolution of customer inquiries.
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