WebEngage Journey Designer: Explainer Video

WebEngage

Brand : WebEngage

3.7
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T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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A SaaS-based full-stack B2C marketing automation solution that helps businesses design personalized campaigns with ease. ...Read more

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WebEngage Software Pricing, Features & Reviews

What is WebEngage?

WebEngage is a marketing automation platform that simplifies the process of customer engagement and retention for tech companies and SMBs. It helps organizations extract more revenue with efficiency. It helps strengthen the bond between existing clients and targets potential ones via attractive campaigns. With easy-to-use campaign creation, WebEngage helps organizations attract more clients with less effort.

Some of the high-value features of WebEngage like email integration, marketing analysis, lead management, contact management, and much more help companies achieve their goals and generate additional revenue.

Why Choose WebEngage Marketing Automation Software?

There are a number of reasons why one should choose WebEngage as their ideal marketing automation platform. Some of them are listed below:

Personalized journey builder: Helps their users in creating personalized customer journeys across numerous channels. It is stacked with functionalities like drag-and-drop journey builder editor, real-time metrics tracking, and omnichannel engagement. This allows 10+ channels so that the user can engage with their customer.
Real-time insights: Using WebEngage, users can view the insights of the active users. Multi-dimensional drill-down provides granular data visibility. Using this, a user can compare their top-performing campaigns and work on the lagging ones.
Transactional Campaign: Allows users to send critical alarming messages like order confirmation, invoices, ship tracking details, etc. via different channels like SMS, email, notification, etc.
Notification Popup: Keeps their customers updated with all the recent advancements. WebEngage makes sure that the customer is kept in the loop. Additionally, it also allows the customer to set the recurrence of pop-ups.
Growth Enhancement: WebEngage is equipped with optimization functionalities like Email Optimization, Landing Page Optimization, Channel Optimization, etc.

Additional Features of WebEngage

Multi-channel engagement: Equipped with features like drag-and-drop campaign builder, easy design creations, and automated consumer journeys across various channels SMS, emails, push notification, etc.
Unification of data: By collecting customer’s data from numerous sources, WebEngage provides real-time insights and targeted advertising as per the user’s behavior.
Easy Retention: Make the process of retaining the customers easy, by increasing their interest in your product. Instead of shifting the focus onto a new user, WebEngage pays close attention to the existing ones and nurtures them.
1:1 Personalization: Keeping track of each individual’s record, WebEngage smartly personalizes the messages and campaigns and then dispatches them accordingly.
AI-equipped model: With the help of the WebEngage Analytics dashboard, organizations can target their campaigns and get the most out of them. The dashboard provides all the analytics needed to segment, engage, and retain key customers and easily get an ROI value.

Who are the Potential Users of WebEngage?

WebEngage is an advanced marketing automation software that is used by a wide range of industries. Some of the well-known industries that use WebEngage are as follows:

BFSI and Fintech: Banks and other financial services use WebEngage as they offer capabilities including data segmentation, data management, and transactional emailing to their clients.
FoodTech: WebEngage provides visitor monitoring that is used by food industries. They use this functionality so users can promote their brand and target a user demographically.
Media: People in media use WebEngage in order to boost engagement, monitor the users, and nurture the existing ones.
Gaming: The game development industries use WebEngage to sell their products based on their consumer preferences. Businesses also offer notifications and in-game pop-ups by integrating WebEngage.
Music oriented software: Using WebEngage, users can enhance customer engagement and promote their brand value.

Key Takeaways from WebEngage

Let’s rewind and grab some key takeaways of WebEngage.

You can easily create highly engaging content and campaigns using WebEngage Journey Builder's drag-and-drop functionality.
Businesses can customize interactions and personalize messages as per the customer's lifecycle and offer aid when needed.
With industry-defining capabilities like creating sales funnels and getting real-time event analytics, users can understand customers' behavior and usage patterns.
WebEngage offers a wide range of functionalities that help an individual in social media marketing, automated email marketing, and social media automation.

WebEngage Pricing

To avail yourself of the service that WebEngage has to offer, the user must get in touch with our salesteam. There you can decide the package of your choice by requesting a demo and then moving on with the paid subscription.

WebEngage Features

Core Functionalities

Compliance Management Ensure all marketing campaigns follow legal and industry regulations with automated compliance checks.
Contact Management Automatically organize, track, and nurture leads and contacts for personalized marketing outreach.
Templates Ready-to-use email and campaign templates
SMS Marketing Facilitates the users with a strategy that uses text messages to engage customers and generate sales.
Automated Workflow Optimization Helps in boosting marketing efficiency by automating repetative tasks.
A/B Testing Enables you to compare two versions of your page using the same URL making it easier for you to select the superior version.
Dynamic Content Produces personalized campaigns as per users' interests, behavior, and preferences.
User Access Management Allotting access to a specified user, as per their level of importance in the workflow
Behavioral Targeting Delivers messages and advertisements based on the users' activity.
Visual Editor Helps in quickly assembling campaigns by dragging and dropping elements.
Custom Workflows Allows the user to streamline their workflow and educates them about the sections that need attention.
Customer Journey Mapping Enables marketers to design and oversee automated customer journeys through a variety of media.
Cart Recovery Automation A tactic that sends automated messages to users who abandon their online shopping carts.
Behaviour Management A marketing technique that targets consumers with personalized content based on their past activity.
Content Marketing Automation Automate content creation, scheduling, and distribution to engage audiences across channels.
Landing Page / Web Forms Helps the user create attractive landing pages which further helps them attract new customers.
Loyalty Management Allows the users to strategize design patterns, manage, and analyze loyalty programs.
Progressive Profiling It collects the information from the user over time to create efficient consumer profiles.
Social Media Automation Process via which content gets scheduled on social media in an automated manner.
Through Channel Marketing Automation (TCMA) Helps companies with automated marketing activities across various channels.

Campaign Management

Campaign Optimization Improve conversion rates, enhance user engagement and increase ROI.
Omnichannel Omnichannel enhances customer experience across all platforms, boosting engagement, satisfaction, and conversions.
Performance Analytics Enables marketers to track, analyze, and optimize marketing campaign performance across different channels in real-time
Multichannel To plan, execute, and measure marketing tasks across multiple channels.
Channel Optimization Analyze and optimize marketing channels to maximize ROI with real-time performance insights.
Data Driven Optimization Uses analytical tools and data to enhance systems, procedures, and decision-making capabilities
Landing Page Optimization It assists the users with improving the design and layout of web pages and increases conversions.
Channel Management Manage multiple marketing channels seamlessly for consistent messaging and performance tracking.
Conversion Rate Optimization (CRO) Boost conversions by automating A/B testing, user behavior analysis, and performance improvements.
Advertising Management Process that involves planning and executing campaigns to promote a product or service

Email Marketing

Auto - Responders Send predefined messages to customers based on the choices that they make
Drip Campaigns Sends personalized promotional emails at predetermined intervals, as per the user's demographic
Behavioral Targeting Delivers messages and advertisements based on the users' activity.
Cart Recovery Automation A tactic that sends automated messages to users who abandon their online shopping carts.
Email Optimization Segments your email in an optimal manner

Lead Management

Lead Scoring It uplifts potential customers based on their likelihood of becoming customers.
Lead Nurturing It engages with the potential customers to encourage them to make further purchases
Segmentation Helps in separating customers as per their choice, behaviour and their pattern.
Lead Generation It helps in attrracting new potential customers
Lead Qualification Helps the users in identify and prioritize the best leads.
Leads Conversion It helps organization in converting potential client to prominent customers
List Management Helps in organizing, maintaining, and optimizing lists of potential customers or leads

WhatsApp Marketing

Auto - Responders Send predefined messages to customers based on the choices that they make
Drip Campaigns Sends personalized promotional emails at predetermined intervals, as per the user's demographic
Bulk Messaging Facilitating the user with the feature of sending a huge number of text messages on multiple channels and individuals in one go.
Behavioral Targeting Delivers messages and advertisements based on the users' activity.
Cart Recovery Automation A tactic that sends automated messages to users who abandon their online shopping carts.
Segmentation Helps in separating customers as per their choice, behaviour and their pattern.

AI Capabilities

Predictive Analytics Helps the users with analyzing the data using advance ML algorithms.
Customer Journey Mapping Enables marketers to design and oversee automated customer journeys through a variety of media.
Generative AI The system automates creating emails, ads, social media posts, images and product descriptions.
Smart Recommendations Provides the user with engaging content that could uplift the organization's revenue and reputation.
Subject Line Helper Assists the users with engaging email subjet lines

Integrations Supported

CRM Integration Integrate CRM systems to automate lead nurturing, sales processes, and track customer interactions.
API Integration Ability to connect two or more applications via APIs.
Third Party Integration Allows the user to integrate with several thrid party applications with ease.
Webhooks Messages that are sent from one application to another, when the trigger is set.
Barcode Integration Deliver clients prewritten messages depending on specified triggers.
Event Marketing Method via which particular behaviours or occurrences cause an automated reaction
Influencer Marketing It helps in building a partnership between influencers and brands that benefits both parties
Project Management With the help of AI, organizations can manage thier projects with utmost efficiency.

Analytics and Reporting

Predictive Analytics Helps the users with analyzing the data using advance ML algorithms.
Visitor Tracking Users can analyze and track customer's activity over the platform.
Real-Time & Actionable Insights Real-time data analysis with immediate data-driven recommendations for action.
Live View It offers real-time insight into your audience's interactions with your marketing materials.
Web Form Tracking Allows the user to track the activities of the users once they submit the form.
Heatmaps Helps marketers spectate their visitor's activity on their page.
PDF Report Allows the user to export the data in PDF format
Session Recording Records visitor's interaction with the platform (including mouse movement as well)
Dashboards Projects the user's data in a visual format

Alerts & Notifications

SMS Notification Keeps the customer notified of the changes via text messages.
Email Notifications You would be notified of the alterations that takes place in the campaign onto your email
Desktop Notification Gives you a pop-up notification on your desktop itself.
Push Notifications A powerful tool that helps in converting clients to prominent customers
In-App Notifications Facilitates the user with notification with-in the app as well.
Real-Time Alerts Allows companies to instantly send clients tailored and pertinent marketing messages.

WebEngage Reviews

Have recommended this product

Overall Score

3.7/5

Based on 10 Reviews

Features 3.8/5

Value for Money 3.6/5

Ease of Use 3.8/5

Customer Support 3.8/5

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “WebEngage’s ability to analyze customer behavior and deliver content in real-time has significantly improved engagement and conversion rates.” Mohit Chauhan - Jul 24, 2024

Cons

cons_icon “The wealth of data can be overwhelming at times, especially when trying to decide which metrics to focus on.” Deepika Joshi - Aug 21, 2024

cons_icon “While the real-time insights are useful, I’ve noticed that the platform’s analytics can sometimes lag during peak usage times.” Janvi Suman - Aug 14, 2024

cons_icon “While personalization is a strong point, I’ve found that the reporting tools could be more customizable. I often need to export data to external tools for more detailed analysis. ” Komal - Aug 13, 2024

SUNIL KUMAR

Verified reviewer:

Product Manager, SAAS

101-500 Employees

Software user since: 6-12 months

Reviewed on: Jun 18, 2024

3.5/5

“WebEngage’s Notification Popups Keep My Customers Engaged and Informed”

WebEngage has made it easy to keep my customers informed and engaged with timely notification popups. This feature has been particularly useful for driving engagement during promotions and product launches, ensuring that my messages are seen by the right people at the right time.

Pros : The notification pop-up feature in WebEngage has been very useful in keeping my customers engaged and up-to-date with the latest developments. Whether it’s a new product launch, a special offer, or an important update, these popups ensure that my customers are always in the loop.

Cons : The customization options for the notification popups are somewhat limited.

Switched from : Mailchimp Marketing Platform

Reason to switch : I needed a platform that offered more control over customer engagement, particularly with real-time notifications. WebEngage provided the tools I needed to enhance my communication strategy and keep customers engaged.

Features

4/5

Value for Money

3/5

Customer Support

3.5/5

Ease of Use

3.5/5

Janvi Suman

Verified reviewer:

Co-founder, Market Research

2-100 Employees

Software user since: 6-12 months

Reviewed on: Aug 14, 2024

3.5/5

“WebEngage is a great, I highly recommend this software”

WebEngage has significantly improved how I approach campaign optimization. The platform’s real-time analytics provide me with the tools I need to make informed decisions quickly.

Pros : WebEngage offers the ability to monitor campaign performance in real-time. This level of data visibility ensures that I’m always on top of what’s working and what needs adjustment.

Cons : While the real-time insights are useful, I’ve noticed that the platform’s analytics can sometimes lag during peak usage times.

Switched from : ActiveCampaign

Reason to switch : I needed a platform with more robust and real-time analytics capabilities. WebEngage offered the depth of insights and the immediacy I required to optimize my campaigns effectively.

Features

3.5/5

Value for Money

3.5/5

Customer Support

3.5/5

Ease of Use

3.5/5

Manvi Shroff

Verified reviewer:

Founder, Market Research

2-100 Employees

Software user since: 6-12 months

Reviewed on: Jun 17, 2024

3.7/5

“WebEngage’s User-Friendly Interface and Powerful Features Have Streamlined My work”

The platform’s ease of use and robust features allow me to manage campaigns efficiently without sacrificing quality.

Pros : I really appreciate a platform that balances power with usability, and WebEngage does just that. The user-friendly interface makes it easy to navigate through complex features, while still offering the depth and flexibility I need to manage sophisticated campaigns.

Cons : The only drawback I’ve found is that the platform occasionally experiences minor glitches, particularly when switching between different modules quickly.

Reason to switch : I needed a platform that was easy to use, with better integration capabilities.

Features

4/5

Value for Money

3.5/5

Customer Support

4/5

Ease of Use

3.5/5

See all WebEngage reviews