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Easy Setup
The software is equipped with an easy point-and-click IVR system configuration that works on any device, without the requirement
User Interaction
IVR Studio automatically records user information into its CRM. It also features a speech recognizer and supports touch-tone,
Security
Users can connect the software with local databases and web servers. They can also protect the information with passwords.
Scalability
One can make and receive multiple calls at the same time through the software. It is scalable up to over 1000 phone
Inbound IVR
Inbound IVR enables users to create call-in surveys along with features such as music on hold, dial by extension and ACD Call
Audio & TTS
IVR Studio supports multilingual text to speech, playback, pre-recorded audio files and combination of TTS and audio files.
Voice Mail
The software enables users to record live voice calls between customers and their agents. They also get the option to send call
Call Queuing
IVR Studio supports automatic call forwarding and the call waiting queues with the music on hold feature.
Outbound IVR
The software allows its users in planning dial out phone surveys and also deliver customized reminders and notifications to their
IVR Design
Users get access to multiple prompts and paths in the IVR menu design, drag and drop IVR builder tools along with IVR GUI.
Web, Email, CRM, Phone Connectivity
Users can pull data from external web servers by integrating with various CRM systems such as ZohoCRM, SugarCRM, and Salesforce
Brand Name | Voicent Communications |
Information | Voicent is dedicated to developing affordable, easy-to-use communication software that helps people, businesses and communities share information, exchange ideas and build strong relationships. |
Founded Year | 2001 |
Director/Founders | Joe Wu |
Company Size | 1-100 Employees |
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