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Performance evaluation
Voice Analytics facilitates automated performance management for call centers.
Speaker Identification
Voice Analytics also provides cloud-based speech analytics solutions for call centers.
Gender Identification
Voice Analytics is able to recoganize different speech styles and identify the gender of the caller.
Likelihood Ratio Calculation
Voice Analytics is able to determine if the customer was satisfied by the call using complex algorithms.
Speech Silence Detection
Voice Analytics recognizes various elements of speech including articulation, intonation, pitch, speed and speech silence.
Keyword Tracking
Voice Analytics is able to track important keywords and phrases to provide solutions.
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