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Gallery [EN] Vocalcom Hermes360: the new intuitive, Omnichannel and AI-ready Contact Center Software
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play [EN] Vocalcom Hermes360: the new intuitive, Omnichannel and AI-ready Contact Center Software
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Vocalcom call centre

Brand : Vocalcom

Starting at ₹ 5452

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Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to exce...Read more

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Vocalcom call centre Software Pricing, Features & Reviews

Vocalcom call center software is a call center solutions that manages the customer experience as a single conversation, no matter what the source is - phone, web, email, text message, or social media. Vocalcom cloud contact center solutions provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers. 

Product Features

  • Collaborate in real time - Agents can communicate with ease using instant messaging and our built-in chat feature. Your agents can collaborate, share insights, or get input from supervisors instantly.
  • Multi-channel virtual queuing - Respond to customers faster and easier, no matter how they contact you. Virtualize and scale enterprise routing rules and contact distribution. An Intelligent universal routing for a seamless cross-channel customer experience. ( voice, email, chat, social media, mobile)
  • Advanced Voice Interaction (IVR) - Reduce costs and enhance customer service levels with effective voice interaction. You can automate routine enquiries, give high-value customers priority, spread agents' workload and survey your customers.
  • Easy & Powerful customization - Easy for non-techies to use and update. Easily customize your own IVR, including speech applications, touchtone call routing, secure transaction processing, and post-call surveys.
  • Drag-and-drop interface - Make adjustments in a snap and incorporate intelligent routing based on customer information into your call flows. Leverage our collection of optimized IVR templates based on best practices.
  • PCI-DSS compliant - Level 1 payment solutions to protect against credit card fraud.

Vocalcom call centre Pricing & Plans

Click2Start
  • Inbound & Outbound
  • Omnichannel
  • Artificial Intelligence
  • CRM integration
  • Cloud Based
  • ACD
    • Users (User(s))
    • Monthly (Year(s))
Starting at ₹ 5452

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Vocalcom call centre Features

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Inbound & Outbound

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Omnichannel

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Artificial Intelligence

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CRM Integration

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Cloud Based

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ACD

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IVR/Voice Recognition

Vocalcom call centre Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, SMBs
  • Phone, Email
  • Videos
  • English

Vocalcom call centre Reviews and Ratings

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Vocalcom Company Details

Brand Name Vocalcom
Information Vocalcom
Founded Year 1995
Director/Founders Anthony Dinis
Company Size 1-100 Employees

Vocalcom call centre FAQ

A Vocalcom call centre Contact Center Solutions is compatible with Windows operating systems.
A Vocalcom call centre Contact Center Solutions app is not available.
A Vocalcom call centre Contact Center Solutions supports Web-Based.
A Vocalcom call centre Contact Center Solutions pricing starts at Rs.3510.00.
A Vocalcom call centre Contact Center Solutions is typically used in All Industries.
A Vocalcom call centre Contact Center Solutions demo is available for free with Techjockey.com
A Vocalcom call centre Contact Center Solutions offers a free trial. However, the premium plan with advanced features available at Techjockey .
A For Vocalcom call centre Contact Center Solutions installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A Vocalcom call centre Contact Center Solutions helps with Inbound & Outbound,Omnichannel,Artificial Intelligence and CRM integration. It's a complete solution for Cloud Based,ACD and IVR/Voice Recognition.

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