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Blended call handling
Seamlessly switch between inbound and outbound calls within one agent interface.
Broadcast & predictive dialing
Utilize automatic dialing strategies for efficient outbound call campaigns.
Reegulatory compliance capability
Ensure compliance with relevant regulations governing call centers.
Web-based agent & administrative interfaces
Access all call center functions from any web browser.
Agents operate remotely
Take calls and manage leads from anywhere with an internet connection.
Integrated call recording
Record all agent calls for training and quality assurance.
Three-Way calling within agent application
Easily connect agents, customers, and supervisors for efficient collaboration.
Scheduled Callbacks
Set automated reminders to call leads back at specific times.
Web-configurable IVRs
Design and modify Interactive Voice Response systems without coding.
Open-Source AGPLv2 licensed
Foster collaborative development with a free-to-use, modify, and distribute system.
Brand Name | VICIdial |
Information | The Vicidial Group is the creator and maintainer of the VICIdial Open Source Contact Center solution. We also offer VICIhost, a hosted contact center service for companies. |
Founded Year | 2007 |
Director/Founders | VICIdial |
Company Size | 1-100 Employees |
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