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VICIdial

Brand : VICIdial

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VICIdial is an open-source, web-based contact center solution used to seamlessly handle inbound, outbound, and blended calls. ...Read more

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VICIdial Software Pricing, Features & Reviews

What is VICIdial Software?

VICIdial is a call center software designed to meet the telephony and communication needs of small and large enterprises. Leveraging an open-source platform with a widespread global installation base, it is a feature-rich predictive dialer and an Automated Call Distribution (ACD) system. This unique dual functionality allows agents to efficiently handle both outbound and inbound calls on a blended basis, manually or predictively calling through campaign lists.

With a unified web-based interface, agents can seamlessly manage inbound emails and engage in live customer chat sessions directly from an embedded widget on their website. Intelligent routing options and prioritization rules ensure that calls and emails are directed to the most qualified agents. Managers can listen in on agent calls, providing valuable insights into performance. With an extensive feature set exceeding 2,000 capabilities, it offers automatic call recording with flexible start and stop options, detailed call logging, and status tracking.

Why Choose VICIdial?

  • The call center software automatically identifies and handles calls that are answered by voicemail or answering machines.
  • It allows you to distribute leads among agents to optimize workload and productivity automatically.
  • The platform automates the dialing process to optimize agent availability and increase call connection rates.
  • It allows the creation and management of multiple call campaigns with specific dialing strategies and scripts.
  • The platform routes call to agents based on their specific skills and expertise for optimized customer interactions.

Benefits of VICIdial Call Center Software

  • The call center software combines manual dialing with automatic retries for unanswered calls.
  • It integrates both inbound and outbound calls into a single queue for seamless handling by agents.
  • The platform enables setting different caller IDs for various campaigns or individual agents.
  • It allows you to manage call waiting and overflow by directing calls to alternative agents or queues.
  • The call center software places callers on hold with customizable music or announcements.

VICIdial Pricing

VICIdial Call Center Platform is available for free at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

VICIdial Pricing & Plans

VICIdial price is available on request

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VICIdial Features

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Blended call handling

Seamlessly switch between inbound and outbound calls within one agent interface.

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Broadcast & predictive dialing

Utilize automatic dialing strategies for efficient outbound call campaigns.

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Reegulatory compliance capability

Ensure compliance with relevant regulations governing call centers.

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Web-based agent & administrative interfaces

Access all call center functions from any web browser.

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Agents operate remotely

Take calls and manage leads from anywhere with an internet connection.

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Integrated call recording

Record all agent calls for training and quality assurance.

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Three-Way calling within agent application

Easily connect agents, customers, and supervisors for efficient collaboration.

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Scheduled Callbacks

Set automated reminders to call leads back at specific times.

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Web-configurable IVRs

Design and modify Interactive Voice Response systems without coding.

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Open-Source AGPLv2 licensed

Foster collaborative development with a free-to-use, modify, and distribute system.

VICIdial Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based, Perpetual
  • BPO, Contact Center
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Communities
  • API Integration
  • Documentation, Videos
  • English

VICIdial Reviews and Ratings

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VICIdial Company Details

Brand Name VICIdial
Information The Vicidial Group is the creator and maintainer of the VICIdial Open Source Contact Center solution. We also offer VICIhost, a hosted contact center service for companies.
Founded Year 2007
Director/Founders VICIdial
Company Size 1-100 Employees

VICIdial FAQ

A VICIdial software is compatible with Ubuntu, Windows, MacOS, and Linux operating systems.
A VICIdial app is available for Android and iOS app users.
A VICIdial platform supports web-based deployment.
A VICIdial call center software is available for free at techjockey.com.
A VICIdial can be used to improve the efficiency and effectiveness of all sizes of call centers.
A A free demo of the VICIdial call center platform is available at techjockey.com.
A Yes, VICIdial is an open-source platform, and it is available for free.
A VICIdial software installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A The open-source, web-based contact center software can be used for inbound, outbound, and blended call handling.

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