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Call Center Management
Manages call center operations, including agent performance monitoring, call routing, and analytics.
Inbound Call Center
Enables agents to efficiently address customer inquiries, resolve issues, and provide excellent customer service.
Outbound Call Center
Allows agents to make proactive calls for sales, lead generation, and customer follow-ups.
Multi Language Support
Enables businesses to communicate with customers in their preferred language.
CRM Integration
Integrates with CRM systems to provide agents access to customer information, call history, and notes.
Agent Management
Allows supervisors to manage and monitor agent activities, track performance metrics, and assign tasks.
Call Back
Enables agents to schedule customer callbacks to ensure timely follow-ups.
Call Transfer
Supports call transfers between agents or departments for smooth customer handoffs.
Customer Care
Provides agents with the necessary tools and features to deliver personalized and exceptional customer service.
Brand Name | V Ex Electronics System Pvt Ltd |
Information | Our objective is to integrate IP telephony with customer’s data and processing it live. This will enable them to have an updated information every minute and also, optimize their efficiency to yield better results. |
Founded Year | 1997 |
Director/Founders | Chandra, Ramalingam Sivasankaran Shivaramalingam and Geetha Sivaramalingam |
Company Size | 1-100 Employees |
Other Products | VAC CRM Software |
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