VAANI- An award-winning contact-center solution

VAANI

Brand : Eureka Digitisation & Automation Services Private Limited

4.7
11 Ratings & 11 Reviews
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Starting Price:

₹ 2,220 excl. GST

₹ 2,620 incl. GST

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Save upto 28%, Get GST Invoice on your business purchase |
T&C
Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:
- the GSTIN of the user associated with their registered business, and
- the specified Entity Name for their business.
It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.
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VAANI is an omnichannel contact center software package that aims to improve customer experience and boost sales engagement for businesses. ...Read more

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VAANI Software Pricing, Features & Reviews

What is VAANI Software?

VAANI is a versatile contact center software designed to streamline phone call management and enhance customer service across various channels. It efficiently handles incoming and outgoing calls, both automated and manual, while incorporating Interactive Voice Response (IVR) for customer interaction. VAANI seamlessly integrates with social media, email, and CRM systems, providing businesses with an omnichannel solution. Users can easily customize their experience by selecting specific modules and pay accordingly for a flexible and cost-effective system.

The software adapts to business cycles, ensuring optimal performance, and meticulously monitors interactions, aligning metrics with key objectives. VAANI transforms raw data into customizable reports and dashboards, offering valuable insights through advanced analytics for informed decision-making. With its user-friendly approach, VAANI empowers businesses to deliver efficient, data-driven customer service across diverse communication channels.

Why Choose VAANI Contact Center Software?

The contact center software allows geographic routing, quick call answering, and effective use of pre-recorded messages for enhanced customer satisfaction.
The software is compatible with various cloud servers, offering flexibility in deployment.
It offers configurable AI bots to ensure seamless interactions and boost Net Promoter Scores.
The software utilizes natural language processing and machine learning to scan and identify relevant information.
It collects key metrics such as average handling time, call conversion, and call quality, considering call resolution, wrap-up time, and customer satisfaction.
The software enables organizations to monitor user activities, enforce policies, and gain insights into knowledge management performance.

Benefits of VAANI Contact Center Software

The contact center software offers an audit management system for thorough and organized oversight of business processes.
It assimilates valuable customer data and insights through intent-based interactions.
The software enhances email response times by scanning documents, understanding queries, and personalizing responses efficiently.
It allows managers to provide real-time guidance and support to agents with call whispering and coaching features.
The software automates document processing, allowing organizations to focus on value-added activities.

VAANI Pricing

VAANI contact center software is available at INR 2220/-. Please request a call back for subscription-related details and to avail of offers on premium packages.

VAANI Pricing & Plans

VAANI

Customisable Multi-Level IVR
API & CRM Integration
Reports
Tenant-Based
Detailed Call Analytics
Dashboard

- Quantity

Calculated Price (Exclusive of all taxes)

₹ 2220

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VAANI Features

Dashboards

Get an overview of your contact center performance with key metrics displayed in a single interface.

Customisable Multi-Level IVR

Create interactive voice response menus that route callers to the right agent automatically.

API & CRM Integration

Connect seamlessly with your existing CRM system to share data and streamline workflows.

Reports

Generate detailed reports on agent performance, call volume, and other key metrics to identify areas for improvement.

Tenant-Based

Each organization has a separate and distinct database within the system, ensuring data isolation and security.

Detailed Call Analytics

Analyze individual calls to identify trends, coach agents, and improve customer experience.

Campaign Management

Plan, track, and measure the success of your outbound call campaigns within the system.

Inbound and Outbound Calls

Make and receive calls using a variety of channels like VoIP, traditional phone lines, and web chat.

Call Monitoring

Listen in on live calls or review recordings to coach agents and ensure quality customer service.

Omnichannel

Interact with customers across multiple channels, including voice, email, chat, and social media.

VAANI Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Language:

Ubuntu Windows iOS Android MacOS Windows(Phone) Linux
DesktopMobileTabletiPad
Web-Based, Perpetual
All Industries
All Businesses
Startups, Medium Business, SMBs, SMEs, MSMBs
English

VAANI Reviews

Have recommended this product

Overall Score

4.7/5

Based on 11 Reviews

Features 4.8/5

Value for Money 4.8/5

Ease of Use 4.6/5

Customer Support 4.9/5

Review this product

Your valuable feedback helps others like you make a better decision.

Pros

pros_icon “VAANI offers features like predictive dialing, automatic call distribution, call recording, real-time analytics, and reporting, streamlining contact center operations.” Jagdeep - Feb 16, 2024

pros_icon “VAANI enhances efficiency in inbound and outbound calling processes.” Priyansh - Feb 7, 2024

pros_icon “I like that VAANI is compatible with many cloud servers and has in-built NLP features.” SG - Jan 12, 2024

Cons

cons_icon “Response time, i.e., loading of the screen could be a bit faster.” Priyanka - Feb 7, 2024

Jagdeep

Verified reviewer:

IT Manager, Hospitality

2-100 Employees

Reviewed on: Feb 16, 2024

5/5

“An IVR software with multichannel integration like Chatbot”

VAANI supports various communication channels like voice, text, email, IVR, chat, and social media, allowing agents to connect with customers on their preferred platforms.

Pros : VAANI offers features like predictive dialing, automatic call distribution, call recording, real-time analytics, and reporting, streamlining contact center operations.

Cons : No issue facing right now since using

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

priyanka

Verified reviewer:

Content Writer, Marketing and Advertising

2-100 Employees

Reviewed on: Feb 7, 2024

4.5/5

“Organization-friendly Dialer Solution”

VAANI is very easy to use for all agents across various industries. Any agent, no matter what education they possess, can use VAANI effortlessly. With various customizations to offer, VAANI has become the best cost-efficient dialer software.

Pros : CTO and other tech team members are always ready to support to make the product better. They understand the needs of the organization and make the product better which helps the organization to enhance efficiency.

Cons : Response time, i.e., loading of the screen could be a bit faster.

Reason to switch : It helps our organization solve client queries with ease. We can call back to them from one platform without switching screens again and again.

Features

4/5

Value for Money

4/5

Customer Support

5/5

Ease of Use

5/5

priyansh

Verified reviewer:

Founder, Banking

101-500 Employees

Reviewed on: Feb 7, 2024

5/5

“VAANI is a cost-effective, feature-rich contact center solution!”

After 8 months of using this software, I've noticed a significant improvement in the efficiency of my inbound and outbound calling processes, enabling me to effectively manage peak call volumes. VAANI has compatibility with numerous cloud servers and features built-in NLP capabilities.

Pros : VAANI enhances efficiency in inbound and outbound calling processes.

Cons : UI could be better

Reason to switch : VAANI streamlines task performance through enhanced efficiency and compatibility. VAANI's insightful call analytics is really helpful for customer service monitoring and improvement efforts.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

See all VAANI reviews

Eureka Digitisation & Automation Services Private Limited Company Details

Brand Name	Eureka Digitisation & Automation Services Private Limited
Information	eDAS is a Digital automation company producing Software Solutions from on-Premise solutions to Software as a Service (SaaS) Solutions. We have Industry leaders with over 20 years of experience building Software for enterprise grade companies.
Founded Year	2020
Director/Founders	Abhinav Arora
Company Size	101-500 Employees