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UserTesting

Brand: UserTesting

  • 4.4

  • 13 Ratings & 13 Reviews

Elevate user experience with UserTesting's Usability Testing System, offering real-time insights for user-centric product development.

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UserTesting Software Overview

What is UserTesting Software?

UserTesting is an online platform that captures user feedback on digital applications. Its user interface enables various users to create tests for websites, apps, and similar software. The platform gathers the users or the test participants from a diverse pool and provides audio and video feedback from these participants on various tasks. This human insight platform offers self-service and full-service options that deliver rapid results. This usability testing platform helps organizations enhance application customer experiences by validating the design decisions through customer-based feedback. It gathers valuable insights for product development and helps create better UX designs.

It allows the users to create customized tasks and questions for test participants. These tasks are specific to test goals like knowing UX interaction, navigation, streaming experience, etc. It then allows access to a diverse pool of test participants. These participants provide feedback for the tasks. Users receive video and audio recordings of participants' interactions with their product, website, or app. This way, the users can see and hear user experiences in detail. Transcriptions are made of user feedback, making it easier for testers to review and analyze the responses in text format.

UserTesting provides metrics and analysis tools that help users or testers to gain insights from the collected data. It includes visualizations and quantitative data. The testers can share the insights with their team members and the stakeholders through collaboration tools. It also supports mobile application testing and real-world customer experiences from product unboxing via smart cameras. The platform also allows recruiting your customers for test participation and creating your testing base. It also provides A/B testing features and integration with Slack and Trello platform for sharing and collaboration.

Why Choose UserTesting?

UserTesting empowers businesses to create user-centered products and experiences by gathering real-time feedback from their target audience. This feedback helps identify pain points in the user journey, leading to informed design decisions that enhance user satisfaction. By involving users early in the design process, companies can reduce costly post-launch revisions and ensure their offerings meet user expectations, resulting in improved customer loyalty and higher conversion rates.

UserTesting provides rapid access to user insights, enabling organizations to make quicker and more informed decisions. With the ability to set up and receive test results within hours, teams can swiftly validate design concepts, marketing strategies, and product enhancements. This agility reduces project timelines, minimizes guesswork, and ultimately allows businesses to stay ahead in fast-paced markets, delivering innovations that resonate with their target audience.

Benefits of UserTesting Usability Testing Software

  • Interface: It offers a user-friendly platform, making it easy to manage tests.
  • Diverse feedback: It gathers insights from various users for better decisions.
  • Better prototyping: It speeds up prototyping and design iteration by quickly gathering and validating feedback from real users.
  • Cost savings: It reduces the need for costly post-launch adjustments, saving time and resources.
  • Collaboration: It helps in teamwork through integration with popular collaboration tools.

UserTesting Pricing

UserTesting usability testing platform pricing is available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and total users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

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UserTesting Company Details

Founded Year:  2007

UserTesting is an on-demand human insight platform designed to improve customer insights.

Director/Founders Darrell Benatar, Dave Garr
Company Size 501-1000 Employees

UserTesting Pricing & Plans

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UserTesting Features

  • icon_check Improve Customer Experience
    It gathers customer interactions to understand customer experience with the application.
  • icon_check Audience Management
    It simplifies selecting and managing diverse test participants.
  • icon_check Profile Management
    It allows for easy maintenance and organization of participant profiles.
  • icon_check Usability Testing
    It conducts usability tests to gather feedback and improve product design.
  • icon_check Card Sorting
    It helps organize information appropriately for a better user experience and navigation.
  • icon_check Human Insight Management
    It centralizes and manages user feedback for better decision-making.
  • icon_check Data Visualizations
    It presents test data through clear visualizations for straightforward interpretation.
  • icon_check Machine Learning
    It uses machine learning for deeper analysis and to uncover hidden insights from feedback.
  • icon_check Collaboration
    It helps in teamwork by integrating with popular collaboration tools.
  • icon_check Scheduling
    It manages test scheduling, ensuring efficient and timely user feedback collection.
UserTesting Demo Video play icon

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Watch the demo video to explore key features, real workflows, and how the software fits your business needs.

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UserTesting Specifications

Supported Platforms
Windows Windows
Devices
Desktop Desktop Mobile Mobile
Deployment
Cloud-Based Cloud-Based
Suitable For
All Industries
Business Specific
All Businesses
Business Size
Small Business Startups Medium Business SMEs MSMBs MSMEs
Customer Support
Email Forums
Language
English
Integration
API Integration
Training Resources
Documentation Videos
AI Features
AI Integrated

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UserTesting Reviews

4.4

Out of 5

img

Overall Rating

Based on
13 Verified Reviews

Rating Breakdown

  • Features 4.6
  • Value for Money 4.5
  • Ease of Use 4.5
  • Customer Support 4.1

92% Recommend this Product

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Pros

  • "I can do tests whenever I have free time, which is convenient."

    Ram Murti Saadh Apr 18, 2025

  • "It's a great way to learn about user testing and gain experience."

    Asha Thomas Mar 4, 2025

  • "It's a great way to learn about user testing and gain experience."

    Harmeet Feb 28, 2025

Cons

  • "Tests are infrequent, so I can't count on it for regular income."

    Anusha Apr 6, 2025

  • "There aren't many tests available, so I can't rely on it for steady income."

    Ravi KumarFeb 13, 2025

  • "It takes a long time to get feedback and approval for completed tests. "

    Harkamal SinghFeb 11, 2025

UserTesting Video Reviews

youtubeVideoId

4.5

“UserTesting After One Month Earnings and Review”

Review by: RoadToRetire

youtubeVideoId

4.3

“UserTesting Review Best Way to Get Paid to Test”

Review by: PaidFromSurveys

youtubeVideoId

4.1

“UserTesting HONEST Review”

Review by: Your Driver Mike

Ram Murti Saadh

Digital Marketer

Industry: Marketing and Advertising User since: < 6 months

4.5

Reviewed on: Apr 18, 2025

Techjockey Verified

“Flexible Schedule, but Low Earnings”

I like that I can choose when to take tests on UserTesting. However, since there aren't many tests, I don't make a lot of money from it.

Pros

I can do tests whenever I have free time, which is convenient.

Cons

The number of tests is low, so I don't earn much.

Switched from Respondent

Reason to switch

I wanted a platform that offers higher-paying opportunities.

Anusha

Owner

Industry: Security User since: < 6 months

4.5

Reviewed on: Apr 6, 2025

Techjockey Verified

“Pays on Time, but Rare Opportunities”

I appreciate that UserTesting pays quickly after completing a test. Unfortunately, there aren't enough tests available to make it a reliable source of income.

Pros

When I complete a test, I get paid promptly.

Cons

Tests are infrequent, so I can't count on it for regular income.

Switched from IntelliZoom

Reason to switch

I wanted a platform with more consistent testing opportunities.

Asha Thomas

Content Writer

Industry: E-Learning User since: < 6 months

4.6

Reviewed on: Mar 4, 2025

Techjockey Verified

“Good for Experience, but Not for Income”

UserTesting has helped me understand how user testing works. It's educational, but I can't depend on it for earning extra cash.

Pros

It's a great way to learn about user testing and gain experience.

Cons

Not enough tests to make significant money.

Switched from Testbirds

Reason to switch

I was looking for a platform with more consistent testing opportunities.

See All UserTesting Reviews

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Which operating system does the UserTesting?

UserTesting is compatible with Windows and macOS device systems.

Is there any UserTesting app?

UserTesting app is not available on Android and iOS devices.

What is the deployment type of the UserTesting?

UserTesting supports web-based deployment.

How much does the UserTesting cost?

UserTesting Software price in India is available on request at techjockey.com. Its price in India may vary based on factors like customization, additional features required, the number of users, and the deployment type. Please request a call back for subscription-related details and to avail offers on premium packages.

Who are the potential users of the UserTesting?

UserTesting can be utilized by product designers, UX/UI professionals, marketers, and anyone seeking valuable insights into their digital products' usability and customer experience.

Is there any free trial or demo for UserTesting?

UserTesting Software’s demo is available for free with techjockey.com.

Is the UserTesting Software free?

UserTesting Software System does not offer a free trial.

How can you download the UserTesting Software?

UserTesting Software’s installation is not required, as it is web-based. Just open the Setup Wizard to get started.

How does UserTesting Software work?

UserTesting is a versatile usability testing software that enables users to design custom test plans for gathering feedback on various aspects of their digital products, including user interface (UI), user experience (UX) design, and overall customer experience (CX). It allows testers to pose questions and assign tasks to participants, facilitating comprehensive feedback collection for product improvement.

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Terms and Condtions

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Users with registered businesses can purchase goods from merchants on the platform to satisfy their business needs. Users are not permitted to utilize any products acquired through the platform for resale, advertising, business, or further distribution.

For each purchase made, users will receive a Tax Invoice (or 'GST invoice') that includes specific details such as:

  • the GSTIN of the user associated with their registered business, and

  • the specified Entity Name for their business.

It should be noted that not all products are eligible for GST Invoice. Only the products displayed by participating sellers with the 'GST-based Invoice Available' callout on the product description page would qualify.

Certain goods and services are not eligible to get a GST Invoice, including items with VAS, i.e., Value Added Services (e.g., Total Mobile Protection/Assured Buyback) and those involving an exchange offer at the time of purchase.

Users must ensure the accuracy of the GSTIN, and business entity name provided for the GST Invoice. Requests for corrections into GST Invoice would not be accommodated by Techjockey.com or any Seller, and any issues arising from user-provided information are the sole responsibility of users.

Techjockey.com is not liable for the GST Invoice or any associated input tax credit. To efficiently claim an input tax credit, users should select the registered place of business address as per the GST authority's data and follow the provisions of the GST Act and rules.

To claim an input tax credit, the delivery and billing addresses must match. Furthermore, input tax credits will not be granted if the delivery address and GSTIN on the invoice are from different states. In case of incorrect GST details provided during the order placement, the order will be canceled automatically.