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Gallery URVA Connect | WhatsApp CRM Software for WhatsApp Business based Sales & Relationship Mgrs | URVA
URVA Connect Add everything URVA Connect Multiply reach URVA Connect Quality checks
play URVA Connect | WhatsApp CRM Software for WhatsApp Business based Sales & Relationship Mgrs | URVA
URVA Connect Add everything
URVA Connect Multiply reach
URVA Connect Quality checks

URVA Connect

Brand : URVA

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Starting at $ 10

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URVA Connect is a communication platform that unifies messaging, voice/video chats, and analytics for business interactions and management. ...Read more

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URVA Connect Software Pricing, Features & Reviews

What is URVA Connect Software?

URVA Connect is an innovative customer relationship software that unifies customer communication into a single platform and helps in efficient customer interaction. It is designed to provide the best customer services through proper and timely information communication by easily reaching customers on various platforms. It thus provides businesses with omnichannel communication by unifying messages, voice/video chats, and canned messages. It also provides omnichannel chat features, allowing relationship managers to instantly communicate with their customers through WhatsApp, Facebook, Twitter, Telegram, etc. It has a mobile application to give flexibility of use to its users.

It is integrated with a customer relationship management system and data collection system to provide customers with the best information and responses to calls and messages. It allows users to use a single number for both calling and chatting, carry out voice and video chats within the platform, and use preset responses to the customers, thus reaching them on time and with proper responses that lead to their satisfaction. It also facilitates initiating video calls on platforms like Zoom, Teams, Webex, and cloud-based calling. The chat option allows you to set up automatic replies to ensure quick responses, improving customer satisfaction. The application enables supervisors to oversee and manage every conversation for quality control and provides performance analytics to monitor customer communication activities.

Why Choose URVA Connect?

  • Sales team optimization: It helps increase the quick resolution of customer queries, thus increasing completion efficiency and sales.
  • Customer service efficiency: A centralized conversation platform helps make quick and preset responses and timely replies for superior customer services.
  • Cross-Platform collaboration: Helps with video calls on platforms like Zoom and supports voice, text, and SMS communication, giving cross-platform experience.
  • Performance Monitoring: Utilize analytics to monitor team productivity and performance, set supervisor for quality control, and improve performance.
  • Unified interaction: Makes communication easier with a single number for all customer interactions across various communication channels.

Benefits of URVA Connect CRM Software

  • Customer satisfaction: Improves customer experience with efficient and timely communication with quality response, leading to increased satisfaction and loyalty.
  • Time-Efficient operations: Manages processes easily, reducing response times and enhancing overall operational efficiency.
  • Scalable communication: Easily scale communication efforts as the business grows with a growing customer base.
  • Cost savings: Optimize resources, reduce travel expenses, and increase productivity, resulting in significant cost savings for the organization.
  • Brand connectivity: Strengthen brand-customer relationships by providing a unified, responsive, personalized communication experience across various channels.

URVA Connect Pricing

URVA Connect price in India starts from $ 11 at techjockey.com. It has multiple pricing plans and caters to a diverse customer base.

For subscription-related details and offers on premium packages, please request a call back from our product experts.

URVA Connect Pricing & Plans

Lite
  • Image, Audio, Video and file Sharing
  • Canned Messages
  • Transfer Chats
  • Auto-Away Messages
  • Escalation (TAT) Notifications
  • Invite Contacts to Chat
  • Real-time Dashboards
  • Private Mode
    • Users
    • Monthly
Starting at $ 10

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URVA Connect Features

Customer Data Management (CDM)

  • icon_check Contact Management Store, organize, and access customer contact details for easy retrieval and updates.
  • icon_check Account Management Track and manage business relationships with key accounts and clients.
  • icon_check Customer Profiles Build comprehensive profiles with data on preferences, interactions, and purchase history.
  • icon_check Contact Segmentation Group contacts based on behavior, demographics, or interests for personalized engagement.
  • icon_check Activity History Record and review all past customer interactions, including calls, emails, and meetings.

Sales Management

  • icon_check Lead Management Capture, track, and nurture leads across different stages of the sales cycle.
  • icon_check Order Management Track and manage orders from customers to ensure timely fulfillment and accurate billing.
  • icon_check Quote Management Generate accurate, branded quotes and proposals to accelerate sales processes.
  • icon_check Sales Automation Automate tasks like follow-up emails, lead assignment, and reminder notifications.
  • icon_check Workflow Automation and Management Automate repetitive tasks and workflows to improve sales team efficiency.
  • icon_check Opportunity & Pipeline Management Visualize and track deals through stages from lead generation to closing.
  • icon_check Contract Management Managing contracts from their creation, execution, and performance tracking to their eventual termination.
  • icon_check Sales Forecasting Predict future sales and revenue using historical data and current opportunities.
  • icon_check Territory Management Assign, monitor, and optimize sales territories to improve regional sales efforts.
  • icon_check Deal Management Organize, prioritize, and manage deals, ensuring timely follow-up and closure.

Marketing Automation

  • icon_check Campaign Management Plan, execute, and monitor marketing campaigns across channels and touchpoints.
  • icon_check Customer Journey Tracking Monitor and analyze the customer journey from awareness to purchase.
  • icon_check Customer Segmentation Group customers based on behavior, demographics, or preferences for tailored campaigns.
  • icon_check Automated Campaigns Automatically trigger campaigns based on customer behavior, interests, or milestones.
  • icon_check Email Marketing Design and send personalized email campaigns, track opens, clicks, and conversions.
  • icon_check Lead Nurturing Engage and educate leads over time with targeted content to move them toward conversion.
  • icon_check Event-Triggered Workflows Automate responses and actions based on customer behaviors (e.g., email opens, site visits).

Data Sourcing / Integrations

  • icon_check Interactive Voice Response (IVR) Integration Integrate CRM with IVR systems to manage customer calls and enhance support.
  • icon_check Social Media Integration Manage social media accounts and track customer engagement directly within the CRM.
  • icon_check Data Import/Export Easily import/export customer and business data in bulk or via integration with other systems.
  • icon_check API Access Customizable API for integrating with other business applications or extending CRM capabilities.
  • icon_check Calendar Integration Sync CRM with calendars to schedule and manage appointments and follow-ups.
  • icon_check Third Party Integrations Connect CRM with a variety of third-party tools and services to enhance functionality.
  • icon_check Email Marketing Tools Integration Connect CRM with email platforms like Mailchimp or SendGrid for seamless campaigns.
  • icon_check Marketing Tools Integration Integrate with marketing platforms (e.g., Google Ads, HubSpot) to enhance campaign effectiveness.
  • icon_check eCommerce Integrations Sync CRM with eCommerce platforms like Shopify, WooCommerce for a unified customer experience.

Collaboration Tools

  • icon_check Team Communication Enable real-time internal communication between teams with built-in messaging or chat features.
  • icon_check Document Sharing & File Storage Store and share important files, documents, and customer resources easily.
  • icon_check Omnichannel Support Provide consistent customer support across multiple channels, including email, chat, and social media.
  • icon_check Task / Activity Management Assign, track, and manage tasks and activities to ensure team productivity and accountability.

Security & Compliance

  • icon_check Role-Based Access Control (RBAC) Control user access based on their roles, limiting access to sensitive data.
  • icon_check Data Encryption Encrypt data both at rest and in transit to safeguard customer information.
  • icon_check Audit Trails Maintain a log of all user actions for accountability and security auditing.
  • icon_check Backup & Disaster Recovery Ensure business continuity with secure backups and disaster recovery plans.
  • icon_check GDPR & Data Privacy Comply with regulations such as GDPR, HIPAA, and CCPA. to protect customer privacy.

AI & Machine Learning

  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Lead Scoring Use AI to score leads based on their likelihood to convert, helping prioritize sales efforts.
  • icon_check Chatbots Automate customer interactions with AI-driven chatbots to assist or direct inquiries efficiently.

Reporting & Analytics

  • icon_check Customer Insights Analyze customer behavior and interactions to gain actionable insights for better engagement.
  • icon_check Real Time Analytics Monitor and analyze real-time data to make timely, informed decisions.
  • icon_check Custom Dashboards Create personalized dashboards to visualize key metrics and data relevant to your business.
  • icon_check Predictive Analytics Leverage AI to predict future trends, sales, and customer behavior for better decision-making.
  • icon_check Sales Performance Reports Track individual and team sales metrics, including revenue, win rates, and pipeline health.
  • icon_check Campaign Performance Measure the effectiveness of marketing campaigns, including ROI, reach, and conversion rates.
  • icon_check Forecasting & Trends Use historical data to forecast future sales and trends for improved business planning.
  • icon_check Performance Tracking Monitor team performance across various functions, tracking progress against KPIs.

Alerts & Notifications

  • icon_check Customer Interaction Alerts Get notified when customers engage with emails, forms, or other touchpoints.
  • icon_check Event-Triggered Notifications Automatically notify users of key events, such as new leads, meetings, or customer actions.
  • icon_check Custom Workflow Alerts Create custom alerts for specific workflows or actions, ensuring nothing gets missed.
  • icon_check System Errors/Failures Receive immediate notifications for any system failures or errors for quick resolution.
  • icon_check Workflow Trigger Alerts Alert users when specific workflow conditions or triggers are met.
  • icon_check SLA Violations Receive notifications when service level agreements are breached or approaching deadlines.
  • icon_check Lead Activity Alerts Get alerts when leads take important actions (e.g., filling out a form or making a purchase).

Others

  • icon_check Call Masking
  • icon_check Chat Thread Management
  • icon_check Customer Assignment Automation
  • icon_check CCPA compliant

URVA Connect Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Integration:
  • Training:
  • Language:
  • Ubuntu Windows iOS Android MacOS Linux
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Email, Live Chat, Communities, Forums
  • API Integration
  • Documentation, Videos
  • English

URVA Connect Reviews and Ratings

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URVA Company Details

Brand Name URVA
Information URVA is a Field Force Automation Software which enables an organisation to manage, track and analyse the working of their entire workforce. With powerful features built directly into URVA, you can be assured to minimize your costs, effectively utilise your resources and boost your sales.
Founded Year 2015
Director/Founders Saraansh Tandon
Company Size 1-100 Employees
Other Products URVA Sales, URVA Comply, URVA Service

URVA Connect FAQ

A URVA Connect is compatible with Windows, Linux, MacOS, Ubuntu and operating systems.
A The URVA Connect app is available for Android and iOS mobile devices.
A URVA Connect system supports web-based deployment type.
A URVA Connect pricing starts from $11 at techjockey.com.
A URVA Connect is used in various industries, such as telecom, gas, banking, and retail, by relationship managers, field technicians, and sales teams for efficient communication, data collection, and customer satisfaction.
A The URVA Connect demo is available for free with techjockey.com
A URVA Connect offers a free trial. However, the premium plan with advanced features starts at $11.
A URVA Connect installation is not required, as it is web-based. Just open the Setup Wizard to get started.
A URVA Connect helps with communication optimization with unified messaging, voice/video chats, analytics, and automated features, enhancing efficiency, sales, and customer interactions.

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