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Blend Channels for Context
Seamlessly integrate and manage various communication channels to ensure a consistent customer experience.
Embed UJET into Mobile App
Provide in-app support by embedding features directly into business mobile applications for convenient customer assistance.
Deliver Natural Experiences
Deliver natural and intuitive customer experiences through conversational interfaces and personalized interactions.
Unify Customer Data
Consolidate data from multiple touchpoints to provide agents with complete customer profiles, enhancing personalized service.
Use Data for Best-Outcome Routing
Utilize customer data for intelligent routing, directing customers to the most suitable agent for efficient support.
Reduce Wrap-Up Through Automation
Automate tasks to reduce agent wrap-up time, allowing them to focus on complex interactions for enhanced productivity.
Unify Brand Experience
Ensure a consistent brand experience by giving agents access to customer information across touchpoints.
Optimize in Real-Time
Utilize real-time analytics to monitor and optimize customer service operations for data-driven decision-making.
AI-Modeled Interactions
Leverage AI for enhanced customer interactions, including chatbots & sentiment analysis for tailored responses.
Security & Privacy
Prioritize robust security and privacy measures to safeguard customer data, ensuring confidentiality and integrity.
Brand Name | UJET |
Information | Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design. |
Founded Year | 2015 |
Director/Founders | Anand Janefalkar, Hisun Kim |
Company Size | 101-500 Employees |
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