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Gallery Track-It! 2019 - Introduction to using Help Desk features - Track it Demo
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play Track-It! 2019 - Introduction to using Help Desk features - Track it Demo
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Track It

Brand : BMC

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Designed to streamline operations, manage service requests, and enhance communication between staff and guests....Read more

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Track It Software Pricing, Features & Reviews

What is Track It?

Track-It is an IT help desk software designed to streamline and enhance IT service management for organizations. It offers a comprehensive suite of integrated modules that include help desk ticketing, asset management, knowledge management, change management, purchase management, and endpoint management features such as patch management and software deployment.

The software automates key processes like ticket creation, categorization, and routing, which helps reduce manual workloads and improve efficiency. Track-It! also provides tools for managing networked devices, ensuring better decision-making with complete hardware and software data. It is particularly noted for its ease of installation and configuration, making it suitable for small to medium-sized organizations looking for an affordable yet powerful IT management solution.

Why Choose Track It Software?

  • Efficient Issue Management: Easily track, assign, and resolve service requests in real time.
  • Improved Communication: Facilitates seamless communication between staff, ensuring prompt responses to guest needs.
  • Operational Efficiency: Automates routine tasks, reducing manual work and optimizing resource allocation.
  • Customization: Adaptable to the specific needs of your business, with features tailored to different hospitality environments.
  • Enhanced Guest Experience: Provides quick resolutions to maintenance issues, ensuring guests enjoy a smooth stay.
  • Comprehensive Reporting: Offers insightful analytics to track performance, identify trends, and improve service delivery.

Benefits of Track It Software

  • Scalability: Can be easily scaled to accommodate businesses of various sizes, from small hotels to large resorts.
  • User-Friendly Interface: Designed with an intuitive interface, making it easy for staff to learn and use the system with minimal training.
  • Cost Savings: Reduces operational costs by automating tasks and minimizing downtime, leading to more efficient resource use.
  • Real-Time Monitoring: Provides real-time status updates and notifications, ensuring timely action on service requests and maintenance tasks.
  • Integration Capabilities: Can be integrated with other hotel management systems and third-party tools, creating a seamless workflow.
  • Cloud-Based: Offers the flexibility of cloud storage, allowing access to the system from anywhere, anytime, promoting flexibility and remote management.
  • Knowledgeable Support Team: Users have praised the support team for being knowledgeable and easy to work with, ensuring that organizations receive assistance when needed.
  • Endpoint Management: Track-It allows for automatic scanning of networked devices, providing complete hardware and software data that helps organizations make informed decisions regarding their IT assets.

Pricing of Track It

Track It price details are available on request at techjockey.com.

The pricing model is based on different parameters, including extra features, deployment type, and the total number of users. For further queries related to the product, you can contact our product team and learn more about the pricing and offers.

Track It Pricing & Plans

Track It price is available on request

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Track It Features

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Ticketing

Allows users to create, assign, and track support tickets for service requests and issues, ensuring timely resolution.

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IT Asset Management

Manages and tracks IT assets, including hardware and software, to optimize usage and maintenance.

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Change Management

Facilitates the planning, execution, and tracking of changes in systems or processes to minimize disruption.

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Self-Service Portal

Empowers users to submit requests, track progress, and find solutions independently through a user-friendly portal.

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Purchasing

Manages procurement of goods and services, streamlining purchasing processes and maintaining inventory control.

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Analytics Dashboard & Reports

Provides visual insights and reports on performance, service requests, and resource usage for data-driven decisions.

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Knowledge Management

Stores and organizes knowledge articles and FAQs to provide quick solutions for users and reduce repeat requests.

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Custom License Management

Tracks and manages software licenses to ensure compliance and avoid unnecessary renewals or expirations.

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HR Management

Handles HR-related tasks such as employee records, leave requests, and payroll, ensuring smooth employee management.

Track It Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Enterprises
  • Phone, Communities
  • Documentation, Videos
  • English

Track It Reviews and Ratings

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BMC Company Details

Brand Name BMC
Information BMC Software is a business service management platform offering cloud and IT management solutions for businesses.
Founded Year 1980
Director/Founders BMC Software
Company Size 1000+ Employees
Other Products BMC Helix Discovery , BMC Helix Remedyforce, Bmc Truesight, Control M, BMC Helix ITSM

Track It FAQ

A The pricing details for Track It Software are available upon request on techjockey.com.
A No, Track It Software has no mobile app for easy access and management on the go.
A Track It Software supports Windows only.
A Yes, Track It Software offers a free trial to help users explore its features.
A Track It Software operates through a centralized system for managing tickets, assets, requests, and reports.
A Track It Software is designed for IT departments, hospitality businesses, and any organization needing service management.
A Yes, Track It Software offers a free demo for potential users to try before purchasing.
A No, Track It Software is not available for free but offers various pricing plans.
A Yes, Track It Software is cloud-based, providing remote access and easy scalability.
A Yes, Track It Software supports multiple languages to cater to a global user base.

Track It Alternatives

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